HEIDI L OKERBLOOM
                                                                                
               Toledo, Ohio 43614                                                
                                       [Send email using form at bottom]
	
	Customer Service / Travel Counselor

Dedicated Professional with more than 14 years of experience assisting corporate
accounts, top executives, groups and individual clients with domestic and
international air, rail and ground arrangements. Recognized for hard work ethic
and ability to work independently or as part of a team. Demonstrate strong
commitment to company's success through dedication and pride in work performance.


•	Flexible	•	Adaptable
•	Meet / Exceed deadlines	•	Work well under pressure.
•	Excellent communication skills	•	Check for Accuracy
•	Attention to Detail	•	Dedicated
•	Build Trust	•	Knowledge of Word & Excel
•	Consistently going above and beyond client expectations

PROFESSIONAL EXPERIENCE

AMERICAN EXPRESS TRAVEL, Perrysburg, Ohio	1994-2009
	Travel Counselor
•	Successfully handled incoming customer calls by listening attentively to
identify and resolve customer complaints/issues quickly and efficiently,
providing excellent service and satisfaction.
•	Arranged complex travel itineraries demonstrating knowledge of domestic and
international travel.
•	Provided quality and timely service with accurate completion of travel
arrangements.
•	Personally made every effort to ensure client preferences were met.
•	Researched and reconciled discrepancies on client credit card statements.
•	Produced highest quality work at an efficient pace without compromising
quality.
•	Maintained flexibility and patience under pressure with the ability to meet
challenges in an ever changing environment. 
•	Maintained the confidentiality of sensitive information under all
circumstances.

TOWN AND COUNTRY TRAVEL	1990-1994
Travel Counselor
•	Provided air and rail transportation, hotel bookings and car rental
assistance.
•	Counseled clients on efficient routes and lowest available fares, ensuring
optimum customer service, and acting on special customer requests.
                       
EDUCATION/TRAINING
Completed employer sponsored training in both Word and Excel.
Conlin-Hallissey Travel School, Certificate, Ann Arbor, MI
Monroe High School, Monroe MI	

                                                     OTHER EXPERIENCE
Volunteer for local homeless shelter on an as needed basis.
Volunteer at Beverly Elementary School