Lawrence G. Mark
 [Send email to request phone number] 91-0688
[Send email using form at bottom]
2127 South Belvoir Blvd.
South Euclid, Ohio 44121

OBJECTIVE

Position as Customer Service Representative to provide a personal and happy
experience to the customer. This will provide a positive emotional connection
with the company.

ABILITIES

Work positively with customers
Troubleshoot and quickly diagnose solutions
Work in a fast paced environment
Fast learner of new skills
Proficient PC and Windows skills

EMPLOYMENT HISTORY

Jan 2010 - 6/30/2010    AT&T Uverse    1-800-388-4557
Technical Support Agent
Providing support for telephone, television, and internet problems

1983 - 2009    United States Postal Service   1- [Send email to request phone number] 60-9622
Carrier
Providing customer support for patrons while working outdoors in challenging
conditions

1980-1983                Greyhound Corp.   (went out of business)    
Inventory Clerk
Logging ticket sales from local agents and producing monthly summary reports

1975 - 1979             Social Security Administration      1-312-886-8854
Benefits Authorizer
Calculating benefits for recipients               


EDUCATION 

1974   University of Michigan - Bachelor of General Studies
2002   A+ Computer and Network Certification