TIFFANIE EARLY
245 North Summit Street Apartment 901    •    Toledo, Ohio 43604    •    [Send
email using form at bottom]   •     [Send email to request phone number] 54-7575 
QUALIFICATIONS SUMMARY
Highly personable Customer Service Professional and Pharmacy Technician with
nearly four years of experience in sales, working in a pharmacy, and customer
service. Talent for identifying customer needs, presenting appropriate company
product and service offerings, and providing the patient with the correct
medication.  Also computer literate with Microsoft Windows based applications. 
Has knowledge of PC based computer hardware and can do installations.  
•	Demonstrated ability to gain customer trust and provide exceptional follow-up,
leading to increased repeat and referral business. 
•	Proficient with computer hardware and Windows based software.
•	Expertise in resolving escalated customer service issues.
•	Was Best Buy Employee of the Month and provided high sales in the Computer
Department on a monthly basis.
•	Has experience as a Pharmacy Technician.


PROFESSIONAL EXPERIENCE


National Telecommuting Institute                                                
                        9/2009 to present

DSL Tier I Technical Support   

As an agent for National telecommuting Institute,  worked with Windstream to
assist their customers with their problems with their internet service with
Windstream.

Did troubleshooting for Windstream’s business and residential customers. 
Troubleshooting was focused on the customer’s DSL connection, DSL modem, and
computers.  

•	Verified the customer’s account information before doing any troubleshooting.
•	Covered troubleshooting of a customer’s DSL line.
•	Did troubleshooting of a customer’s desktop computer or laptop.
•	Did testing on the customer’s modem to make sure it was working properly.
•	Offered products and services to customers.

Neighborhood Heath Association – Toledo, Ohio      
Pharmacy Technician  														  3/2004 to 	8/2004
Served as Pharmacy Technician for Cordelia Martin Health Center.  
Interfaced with customers to identify needs, field questions, and get the
Pharmacist when needed.   Completed monetary transactions and resolved issues as
needed. 

•	Assisted the Pharmacist by filling Prescriptions.
•	Took inventory of stock and removed outdated medications.
•	Signed in packages and made sure they contained the correct medications.
•	Placed orders for new medications as needed.
•	Used a computer to input customer information, submit insurance information,
and prescription information.
•	Recommended computer and printer upgrades to the department to increase
productivity.
•	Would multitask in filling prescriptions, doing inventory, receiving phone
calls, and handling patients face-to-face.

Lil’ Cricket – Charleston, South Carolina 		  						 	      7/2001 to 1/2002
Customer Service
As a Customer Service Representative, handled customers and kept the store
clean.
Multitasked handling customers inside the store while making sure drivers paid
for their gas.  Inventoried how many gallons were used after each shift was over.
 Would multitask answering the phone while ringing up customers.
•	Kept an accurate cash drawer and recorded it after each shift.
•	Multitasking was frequent during every shift.
•	Worked graveyard shift from 10pm until 6am most of the time.

Best Buy – Charleston, South Carolina												8/99 to 4/01
Sales Representative 
Recruited to provide top-notch service to customers in the Computer Department. 
Was responsible for selling computers, monitors, and computer accessories.  

Was responsible for selling computer packages to customers and businesses.  Also
sold Best Buy Extended Service Plans on computers, monitors, and printers.  Would
make sure the customer bought the computer or computer package that best fit
their needs.

•	Assisted customers over the phone with questions about weekly sales
advertisements.
•	Assisted customers over the phone and in person with basic computer, monitor,
printer, and computer accessory questions. 
•	Referred customers to the online site whenever a product was not sold in the
store and was available online.
•	Was Best Buy Employee of the Month in August of 2000.
•	Generated high sales every month in the Computer Department. 


Aladdin’s Castle – Charleston, South Carolina										6/96 to 8/96
Customer Service  
Serve as Customer Service Agent for an arcade.  Assist customers by giving
change, answering questions, assisting the customer when an arcade machine
malfunctioned, and managed the cash register.
Watched over the entire arcade, most of the time unsupervised.  Had to maintain
the cleanliness of the arcade.  Made sure the customers were assisted when
needed.  Signed in all deliveries that came in.
•	If a game was out of order, made sure a sign was posted on the machine so
customers would not waste their money.
•	Answered customer inquiries over the phone about current and new video games
in the arcade.
•	Was responsible for keeping an accurate cash drawer. 
•	Refunded customers whenever they lost money due to a malfunction in an arcade
game.

 			 							                   		

EDUCATION AND TRAINING


•	Florida A&M University – 1997-1998 –  History Major

•	Owen’s Community College – 2002 – Pharmacy Technician Training Certificate

•	Ashworth College – 2011- present – Medical Coding and Billing