Timothy J. Rolfes	 [Send email to request phone number] 64-3023 * 
	9743 Tulip Tree Court, Loveland, OH 45140

EXECUTIVE: Business Builder, Cross-Functional Problem Solver, Customer Service
Zealot
Versatile Operations, Supply Chain, and Information Technology leader with
demonstrated ability to develop and implement business processes, streamline
operations, and drive out costs. Change agent who can build strong teams and lead
organizations in the face of significant challenges and uncertainty. Repeatedly
sought after to lead critical process improvement initiatives that affect the
entire enterprise. Strong advocate of high-performance, customer-driven culture
of accountability.
MBA Finance. Andersen Consulting background.
Generated significant results in a wide variety of environments - start-up,
rapid growth, turnaround, and innovation.
 * Developed and implemented key infrastructure components, fueling growth from
$10M to $35M in 5 years.
 * Managed multimillion-dollar supply chain initiative to transform
responsiveness and reduce cost for $1B retailer spanning 750 stores.
 * Built worldwide global sourcing systems for The Limited, Inc., with
improvements that spurred growth from $300M to $1B.

EXPERIENCE AND ACCOMPLISHMENTS
HEALTHCARE WASTE SOLUTIONS, Cincinnati, OH      2006-2011
Privately held $35M company providing waste removal and consulting services for
medical facilities and healthcare systems. Made significant changes to industry
paradigms. Company sold for 6 times sales and 70 times EBITDA.
Director of Customer Service, E-Commerce, and Special Projects
Member of the leadership team with key role in building and improving company
operations, sales/marketing, and infrastructure. Had direct responsibilities for
Customer Service, Inside Sales, Web Maximization, and Waste Consulting Services.
 * Built from scratch customer service team recognized in the industry for
outstanding performance and results.
 * Drove overhaul of website and e-marketing strategy that grew web-sourced
business from zero to 35% of inside sales.
 * Redesigned website to increase sales and brand awareness. Selected new
software partner; improved content and search optimization. Delivered a more
sophisticated look and feel. Deployed Google AdWords and Analytics.
 * Delivered 50% surge in sales in 4 months, 300% in 12 months, by restructuring
inside sales team and business processes.
 * Championed implementation and optimized usage of SalesForce.com across
Customer Service and Sales, overcoming countless obstacles and objections.
Identified and installed metrics to ensure accountability and track performance.
 * Built an industry-leading, patented process and software tool to collect,
process, and report invoice activity, including item reconciliation against
contract terms, pricing validations, usage exceptions, and detailed management
reporting.
PROFILL HOLDINGS, Cincinnati, OH                2002-2006
$80M privately held provider of apparel, screen print/decorating, and
fulfillment services to the promotional products industry.
Director of Operations
Built from scratch and oversaw corporate fulfillment business. Implemented a
broad range of standardized processes across 6 locations. Optimized supply chain
to manage and control inventory. Addressed tactical and strategic business issues
needed to grow 2 additional divisions.
 * Generated $10M in sales over 3 year period and reached profitability in first
year.
 * Identified and contracted with key customers, including BP, Dannon, DuPont,
Kraft, and Qwest.
 * Developed strategic alliances that provided sales and web-based order capture
technology to expand product and services offerings in inventory management,
distribution, reporting, and finance.
SPOTLIGHT SOLUTIONS, Cincinnati, OH             2001-2002
Start-up technology company specializing in price markdown optimization software
for the retail industry.
Vice President of Customer Services
Structured and improved the entire customer-support/software-implementation
organization (17 associates) to support rapid growth as the company moved from
pilot programs to full-scale implementations of its core technology.
 *
Overhauled project management, planning, and reporting systems, consolidating
the organizational infrastructure and creating standardized processes to better
serve customer needs while improving internal control and communication.
 * Designed a new project-team structure and launched a hiring effort to build
team capability.
 * Oversaw multiple pilots that quantified projected revenue improvements and
created sales opportunities.
 * Participated in comprehensive business evaluation that resulted in complete
shift in go-to-market strategy.
POCKETSCRIPT, Cincinnati, OH                    1999-2001
Start-up technology company marketing a wireless, hand-held device used by
physicians to transmit prescriptions to pharmacies.
Chief Operating Officer
Led organization through rapid ramp-up to stable operation - oversaw technology
launch, led groundbreaking projects with high-profile clients, established
infrastructure systems, and built/managed Customer Service and Human Resources.
Instrumental in establishing corporate culture and building high-performing teams
that attained notable success in highly competitive, constantly changing
high-tech start-up. Managed 12 direct reports with dotted-line oversight of
15-member installation team.
 * In 4 months, built a solid process and systems infrastructure that supported
company's rapid growth from 40 to 70 employees, 30 to 1,800 contracted
physicians, and 5,000 to 350,000 physician-created prescriptions.
 * Established solid, industry-leading brand in a marketplace dominated by
large-scale, well-established competitors.
 * Developed a best-in-class customer service/field support organization that
consistently earned excellent value ratings.
 * Managed successful implementation of contractual arrangements with strategic
partners. Drove sales and installation process to meet goals. Set up EDI of key
information including formulary and prescription data.
 * Directed procurement and deployment of $1M in capital equipment, for maximum
value from VC investments.
 * As HR head, defined and instituted mission and vision based on teamwork,
collaboration, customer service, and innovation.
LENSCRAFTERS, Cincinnati, OH                    1992-1999
$1.3B subsidiary of Italian Luxottica Group with 750 stores and 2 distribution
centers in US/Canada.
Director of Supply Optimization
Recruited to completely overhaul supply product organization impacting planning,
buying, merchandising, inventory control, special orders, and distribution. Led
planning, evaluation, and implementation of solutions to the global supply chain
that improved product planning, increased purchasing accuracy, reduced overall
inventory levels by 10%-15%, and cut product-purchase cycle time by 50%. Managed
a 12-member business and technical team.
 * Led $3.5M project replacing enterprise-wide merchandising and
distribution/WMS system: Selected software and directed 20-member team. Oversaw
training 150+ associates on the new system that supported $1B sales, 6000 SKUs,
750 stores.
 * Drove direct-importing initiative that reduced inventory by $1.3M and a
collaborative-planning project that identified an additional $1M in inventory
reductions by using E3.
 * Led projects to improve distribution operations, including installation of
radio-frequency/bar-code system to process returns.
 * Implemented EDI with key vendors to streamline purchasing, order tracking,
and invoicing.
PRIOR PROFESSIONAL EXPERIENCE
Senior Manager of Information Systems: MAST INDUSTRIES / THE LIMITED, INC.,
Andover, MA, and Hong Kong
 * For $1B sourcing arm for The Limited Group, spearheaded a massive technology
upgrade - a custom global supply chain system and processes - that were a key
driver in skyrocketing revenue growth from $300M to $1B in 6 years.
Senior Consultant: ANDERSEN CONSULTING, Cincinnati, OH
 * Completed a wide range of assignments for business and government clients,
specializing in system design and integration, software quality assurance, and
change management. Developed keen skills in cross functional business analysis.

EDUCATION

MBA - Finance / BA - Economics: UNIVERSITY OF CINCINNATI, Cincinnati, OH