DEBORAH J. STERKOWITZ
Delaware, OH 43015 ▪ Cell: 480-580-5533 
debsterkowitz@hotmail.com
EXPERIENCE

CVS Caremark, LLC, Scottsdale, AZ
Sr. Proposal Analyst, 10/11-present
	Structure, develop, and write proposals to build response around the
Request for Proposal (RFP) 
	Leverage existing archived proposal information and collaborate with
Content/SME for appropriate content
	Gather client-requested materials (exhibits, annual reports, etc.) for
response
	Collaborate with internal partners including Underwriting, Legal,
Clinical and Sales partners
	Customize references and content as directed by Sales to reflect
customer needs, criteria and requirements 
	Seek clarification  and manage project through print production or
online submission to meet client’s deadline

OEConnection, LLC, Columbus Ohio 
Technical Writer, 03/11 – 08/11
	Gather & determine requirements for new software application 
	Support product line and/or business unit during software development
process
	Review documentation for organization, content, technical accuracy, &
style 
	Collaborate with developers to ensure that documentation is created to
product specifications

HUNTINGTON BANK, Columbus, Ohio
Contract Business Analyst, 08/10 to 12/10
	Perform due diligence for targeted business lines & identify risks 
	Facilitate & execute meetings with subject matter experts & business
line managers 
	Evaluate targeted systems for business requirements & implement
appropriate controls
	Collaborate with business line managers to ensure continuity of
business processes
	Create new processes & develop controls to maintain system security
within access administration 
	Compile documentation for targeted material risk systems
	Create or redirect existing IT Security processes to meet internal
audit controls
	Assist Identity & Access Management team with transition to centralized
system
	Drive tasks & meetings across 10 business lines to completion within 90
days

KROGER MARKETPLACE, Lewis Center, Ohio
Office Coordinator, 9/09 to 08/10
	Serve as coordinator prior to store opening
	Oversee general operations of executive offices, facilities, meetings &
community involvement 
	Assist Service Director with hiring, computer training & orientation of
new hires
	Collaborate with management to formalize office procedures for new
store, recommend improvements
	Utilize corporate office support for in-store events and advertising
	Update & track weekly statistics using Excel

ADVANTAGE TECH PROFESSIONAL SERVICES, Columbus, Ohio
Contract Technical Writer, 9/08 to 05/09 
Assigned to Ohio Medicaid System Conversion (OH MITS), Dept. of Juvenile &
Family Services
	Assist Deliverables Manager in developing work plans for Deliverables
team using Visio
	Analyze & streamline business processes for maximum impact & best
practices per Requirements Matrix
	Create process maps using Visio to facilitate client understanding of
existing & new business process
	Collaborate with subject matter experts/business analysts to edit
content for deliverables & documentation
	Review documents for adherence to Request for Proposal (RFP) guidelines
& Requirements Matrix
	Lead & facilitate client/vendor meetings to resolve project schedule
issues, mitigate risks using PowerPoint & SharePoint
	Create graphs & linear charts using Excel  

McKesson CORPORATION, Physician Practice Solutions, Arizona 
Marketing Specialist, Dec ’06 to Feb ’08 (restructured)
	Direct & manage print production for marketing materials 
	Collaborate with sales & technical staff to develop web pages, printed
material & release notes  
	Develop training materials to support Customer care & Resellers with
online training presentations using WebEx and PowerPoint
	Compile technical data translate into user-friendly materials to post
on company Intranet 
	Add or modify product web pages including writing, editing text or
creating new pages 
	Direct & manage print production for marketing materials 
	Analyze & report customer feedback, sales data & technical
requirements

KELLY IT SERVICES, Phoenix, Arizona
Contractor, Sep ’04 to Oct ‘06
Technical Writer-Fox Healthcare Systems-Aug ’06 to Oct ‘06
	Perform quality assurance review of RFP's, reports & proposals
	Edit & review format changes to facilitate communication in
documentation
	Format & revise  document to meet client-defined style

Technical Writer-Intel Corporation, High-Precision Maintenance Group-Nov ’05 to
Jul ‘06
	Develop & publish checklists, machinery specs, & graphics using Excel 
	Compare & review manufacturer’s specs with actual preventive
maintenance activities 
	Create reports to track & monitor outcome of maintenance activities
using Excel
	Review data from maintenance reports for performance improvement

Marketing/Communications Lead-Intel Corporation, VersaPro team-Sep ’04 to May
‘05
	Developed & published monthly e-newsletter for worldwide distribution
using FrontPage 
	Gather information from subject matter experts and training team for
newsletter articles
	Implemented marketing/communications strategy & objectives for Phase I
program launch
	Developed project identity to comply with corporate standards including
marketing collateral for conference
	Analyze effectiveness of training & communications through user group
meetings & surveys

 SCHALLER ANDERSON INCORPORATED, Phoenix, Arizona 	
Communications Specialist, May ’04 to Sep ‘04
	Wrote & edited monthly employee newsletter
	Managed quarterly newsletter & collateral production for affiliates
	Maintained corporate marketing material & electronic presentations

SETON CATHOLIC HIGH SCHOOL, Chandler, Arizona
Public Relations Coordinator & Marketing Director, Sep ’03 to Apr ‘04
	Collaborated with Development Director to implement special events,
public relations & marketing strategy, 
	Wrote & distributed press releases; develop & manage media
relationships & presentations
	Assist Development Director with grant writing, collateral development,
student recruiting
	Compile information for website updates

HEALTH SERVICES ADVISORY GROUP, Phoenix, Arizona	
Technical Writer / Consultant, Jun ’03 to Aug ‘03
	Write, edit & format reports for quality review surveys &
presentations
	Write & edit abstracts for health journal publication

ENVIRONMENTAL SUPPORT SOLUTIONS, Tempe, Arizona 	
Technical Writer / Consultant, Feb ’03 to May ‘03
	Write, edit & update user manuals for software updates & presentations

	Perform quality assurance testing for software updates
	Write & update on-screen help menus for software updates using
Robohelp	

DOCTORS COMMUNITY HEALTHCARE CORPORATION, Scottsdale, Arizona	
Corporate Communications Specialist / Writer, Jun ’00 to Oct ‘02						
	Develop, maintain & update home office website content; corporate &
department newsletters
	Direct & manage production of brochures & other collateral for member
hospitals & corporate office
	Coordinate services & contracts with outside vendors 

RELATED WORK EXPERIENCE
AMERICAN HEART ASSOCIATION, Tempe, Arizona 							
Communications & Marketing Coordinator, Sep ’95 to Dec ‘98						
	Develop & present staff communication training
	Coordinate community activities & fund raisers with marketing team to
promote brand awareness
		
Research & Health Education Administrator							
	Manage budget & administer $1.2 million research grant program
	Plan & execute five-state peer review meeting
	Present status of research to field staff, sponsors, board members &
community 

EDUCATION
B.S. in Management								Arizona State University	
Graduate Certificate, Multi-media Communication & Technical Writing		ASU
Polytechnic 

SKILLS
MS Word, PowerPoint, MS Publisher, MS Project, SharePoint, Excel, FrontPage;
PageMaker, Photoshop; IBM Websphere Itrace; ClearQuest. Familiar with graphic
design, art direction & commercial printing processes.