T. Gail Washburn [Send email to request phone number] 86.3711 *
EXECUTIVE OPERATIONS, COMPLIANCE, AND FINANCIAL MANAGER
Operations, Compliance, and Financial manager with 16+ years experience.
Expertise in project management, loan collections, customer service, delinquent
accounts, processing, underwriting, originating, sales, and closing. Proven
abilities in operations, credit analysis, residential loan analysis, credit risk
assessment, federal compliance, and loan generation. Led 26 branch operations by
performing audits for packaging to the secondary / investor market with
proficiency in bulk loan / sales acquisition that included managing more than 900
direct reports.
Budget Preparation - Client Relations - Customer Service - Facility Management
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Financial Analysis - Financial Consulting - Implementation - Marketing Analysis
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Default Operations Management - Policy Procedure Development - Process
Improvement -
Product Marketing - Project Management - Proofreading - Quality Control -
Risk Management - Sales - Start-Up Operations - Total Quality Management -
Training Development * FNMA/Freddie Mac Guidelines
CAREER ACHIEVEMENTS
.
Earned customer satisfaction scores from 53% to 93% and accomplished a 97%
proficiency rating due to in-depth knowledge of loan products, income, credit,
and compliance loan packaging, and pricing of interest rates to secure quality
income and credit to the bank.
Recognized as top producer in closed loans due to high quality in loan
packaging.
Recognized to be most diverse in pooling to investors.
Recognized to be most diverse in mortgage underwriting with contracts to the
investor.
Earned $154.5 million over 5 years in first mortgages.
Honored with prestige 's awards: President 's Club, Chairman 's Club, and
Platinum Club.
PROFESSIONAL EXPERIENCE
Bank of America. Oklahoma City, Oklahoma. 2003 * 2009.
Sr. Direct Reporting / Project Manager / Mortgage Loan Officer
* Managed a team of 4 junior and 1 senior mortgage processors.
* Multi process improvement with servicing/ warehousing / REO disposal risk.
* Deep knowledge in mortgage lending lifecycle and trends.
* Project Manager for HASP assignment.
* Direct reports of over 250 loan officers nationwide.
* Reviewed loan files, specifically in quality / auditing for fraud, credit
risk, and income documents.
* Managed ad hoc, report shop, and pricing for project accuracy.
* Extensive knowledge in RE, LOC, and Consumer loan products.
* Proficient with DU/LP applications.
* Expert at turning around lagging operations.
* Accustomed to heavy interfacing and financial reporting with senior
management; reputation for discretion and integrity, accustomed to handling
confidential and sensitive documentation.
* Superior analytical, organizational, and administrative skills with a talent
for preparing and assessing mortgage payment plans, forecasts, and reports to
present information to team operations and Executive level Management.
* Accomplished financial management professional with superior budget analysis
and team motivational abilities.
.
Selected Accomplishments
Earned customer satisfaction scores from 53% to 93% and accomplished a 97%
proficiency rating due to in-depth knowledge of loan products, income, credit,
and compliance loan packaging, and pricing of interest rates to secure quality
income and credit to the bank.
Recognized as top producer in closed loans due to high quality in loan
packaging.
Recognized to be most diverse in pooling to investors.
Recognized to be most diverse in mortgage underwriting with contracts to the
investor.
Earned $154.5 million over 5 years in first mortgages.
Achieved President 's Club ($25 million in sales or 150 loans / year),
Chairman 's Club ($35 million or 200 loans / year) and Platinum Club (Top 5% of
loans closed per year).
First Commercial Bank. Oklahoma City, Oklahoma. 2000 * 2003.
Senior Mortgage Loan Officer
* Originated, processed, closed, and handled post-close follow up, repurchase
claims analyst, pooling, and delivery for all mortgages.
* Authorized/Underwriter/ signature approval on loan sizes up to $3 million.
* Directed the mortgage pipeline, warehouse risk management and secondary
market in loan sale executions and settlements. Reviewed for accuracy on
secondary market interest rate and price risk and hedging. Involved heavily in
cross functional mortgage fulfillment functions. Maintained compliance with
policies, procedures and regulatory requirements.
* Expanded responsibility into commercial lending.
Selected Accomplishments
Recognized as top producer in closed loans.
Recognized to be most diverse in pooling to investors.
Meridian Financial Services. Oklahoma City, Oklahoma. 1993 * 2000.
Operations Manager / Loan Officer
* Responsible for performing a variety of analytical and technical duties in
support of operations within the site. Conducted testing and analysis of site
work product and procedures to monitor compliance with underwriters, appraisers,
secondary market investor, and Mortgage Specialized Services policy requirements.
Ensured that internal controls were in place and recommended changes in controls
and procedures to address changing requirements and needed improvements. Served
as a compliance resource for the site. Managed external audit process at the
site. 7 Direct reporting employees.
Boatmen 's Bank/Nations Bank. Oklahoma City, Ok. 1991 * 1993
Lead Processor/Closer/Underwriter
* Responsible for analysis on all credit files, prepare closing documents, and
review for accuracy when sending for purchase to investor.
Guardian Savings and Loan. 1986 * 1991.
Senior Auditor / Processor / Funding Manager / Secondary Market Investor
Contact.
Managed 26 branches with over 900 direct reports.
* Successfully managed the Purchasing Department with over 900 direct report
employees in the purchasing of loans to private investors, valued at $25 million
daily. Reorganized the department into five groups to allow for better reporting
mechanisms, control and customer service. Created, developed and implemented
purchasing/funding policies and procedures for improving productivity and
integrity of loans purchased. Assisted the Sr. Executive management with the
selection process of Purchasing Specialists, Underwriters, Appraisers. Trained
these employees and all departmental employees on new purchasing policies and
procedures. Conducted official company presentations to investors on purchasing
procedures and issues during twice monthly briefings to groups of 20 to 40.
EDUCATION
A.S. in Business and Finance. Arlington Junior College. Arlington, Virginia.
PROFESSIONAL DEVELOPMENT
Annual Training Certificates: Underwriting, Loan Processing, Mortgage
Origination for FHA, VA, Conventional, FNMA and Freddie Mac. Six Sigma Certified.
MS Office Applications: Word, Excel and PowerPoint.
Databases and Mortgage / Loan Processing: Calyx, LPS, VM, and a proprietary Bank
of America database similar to SQL.
VOLUNTEER ACTIVITIES
Neighborhood Housing Services. 2008 * 2009.
Speaker / Trainer for First Time Homebuyer
Topics: Mortgage Broker vs. Mortgage Company and Pre-Qualify vs. Pre-Approved
National Association of Professional Mortgage Women. Committee Volunteer. 2006 *
2008.
Chamber of Commerce: Midwest City and Oklahoma City.
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