Objective	To further my knowledge and career in the information technology
field.
Education	2003 - 2005	Broken Arrow High School	Broken Arrow, OK
High school Diploma
•	Java programming                                          
•	C++ programming
•	Visual Studio
•	Macromedia Studio
•	Photoshop
•	Computer technology
CCNA (Cisco Certified Networking Associate)
•	LAN and WAN administration
•	VPN and firewalls
•	Internet protocols
•	Routers, switches, and hubs
•	Cabling and routing
•	Network creation and design
Professional experience	March 2008 – Current                    Dish Network    
                  Tulsa, OK
Ambassador
•	Lower the turnover rate of new employees
•	Ensure new employees have a friendly and helpful support system
•	Provide feedback to trainers about their new employees
•	Present new ideas through roundtable discussions to better the Ambassador
program
Technical Support Level II/ Partner Representative
•	Troubleshoot technical issues for customers
•	Work with business partners to coordinate services
•	Assist on-site technicians with modifying work orders and account activation

February 2007 – March 2008          Alorica	Tulsa, OK
Advanced Technical Support Team Captain
•	Sprint PCS Advanced Technical Support
•	Troubleshoot PDA devices and software
•	Provide advance network troubleshooting
•	Monitor real-time agent stats
•	Coach agents about stats and policies
•	Help supervisor with miscellaneous duties

April 2006 – December 2006 EDS	Tulsa, OK
DSS – Distributed Systems Support
•	Support of United Airlines distributed software, hardware, and servers – Level
II support
•	Novell Client and file servers
•	Microsoft Outlook Exchange Server
•	VPN Client
•	Desktop support
•	Business applications
•	Remote desktop
•	Unix servers
CSC – Customer Service
•	United Airlines Customer Service - Level I support
•	Business applications
•	Troubleshooting printers
•	Resetting passwords

2005 – February 2006	DecisionOne / Alorica	Tulsa, OK
Technical Support
•	Sprint PCS Technical Support
•	Troubleshoot cellular devices and services
•	Plans and services

2004 - 2005	MicahTek	Broken Arrow, OK
Customer Service and Sales
•	Answering customer billing questions
•	Sales
Other Interests and Qualifications	•	Flash animation
•	Website creation
•	HTML
•	C++ programming