[Send email to request phone number] 85-3060 
                                                                                
  
                  Jennifer M. Hicks
Summary of Qualifications
•	Highly regarded Manager of Personnel, Projects and Corporate Resources, with
an emphasis in Human Resources- Recruiting - Problem Solving – Training and
Motivation – Employee Retention & Counseling
•	Skilled in the Protocols of Account Management and Support, An Articulate,
Positive Spokesperson for a Company and its Business Mission

        Education:              B.A., Psychology, SOSU 
                                                 G.P.A.: 3.7/4.0       1994
        Professional:	
 04/2006-present      Technical Dynamics Inc.	     		                 Durant,
OK
HR Manager
•	Responsible for all aspects of Human Resources & employee relations such as
recruiting, advising and counseling employees and upper management concerning all
employment related issues, conflict resolution and corrective action 
	Designed policy and procedures 
	Handle all payroll, tax forms, bookkeeping, A/P & A/R
	Handle all new hire paperwork & terminations along with unemployment
claims 
	Perform client specific orientation and safety training
	Make sales calls to prospective new clients
	Handle all quotes and negotiations  to gain new business 

06/2005-4/2006      Express Personnel Services                                  
            Sherman, TX
	Staffing Consultant			
	Partner with companies to resolve all of their staffing needs
	Principle involvement in employee recruiting, screening, testing and
job placement for all levels of management, clerical & industrial
	Prepared and negotiated contracts, including bill rates and employee
labor rates
	Managed an account base encompassing a wide spectrum of industries and
job classifications
	Research and resolve client inquiries/issues
	Supervising up to 133 employees
	Perform customer specific orientation and training

08/2003-04/2005    Crisis Control Center                                        
               Durant, OK
	    Support Counselor
	Provided crisis intervention, direct support and advocacy for victims
of domestic violence and sexual assult
	Conducted intake/assessments, service planning, individual and group
counseling for shelter and out patient clients
	Educated victims on cycle of violence, safety planning, legal options,
anger and stress management, family conflict resolution, parenting skills,
healthy relationship choices and other issues related to DV
	Assisted and supported vicims with setting goals, job placement,
interviewing skills, locating affordable housing and referrals to all applicable
resources within the community
	Worked in collaboration with law enforcement, DHS, Choctaw Nation and
many other social service agencies on behalf of victims

03/1998-08/2004     Todays  Staffing	   		                Dallas, TX	
  Operations Manager (Pagenet Call Center)			
•	Organized and developed call center in areas of: recruitment strategy,
selection process criteria and the hiring of all levels of staff for contract
employees 
	Responsible for all aspects of Human Resources & employee relations
such as advising and counseling employees and upper management concerning all
employment related issues, conflict resolution and corrective action for 100-130
employees
	Designed policy and procedures 
	Work closely with the Director of the Call Center and HR to resolve all
staffing issues 
	Developed and coordinated pro-active employee relation events for staff

	Perform client specific orientation and training
	Negotiate pay rates and bill rates and resolved invoicing issues 

Internet Recruiter (telecommute position)		          		
	Active participation in marketing/sales of the Human Resource services
of company
	Source and prescreen candidates for all level of management,
administrative and clerical positions for office all over the US
	Screen 100’s of resumes a day matching skills to current job openings
	Conduct phone interviews with prospective candidates
	Schedule interviews for candidates and followed up on status of
application
	Conduct in-depth reference checks




1996- 1998       Volt Services Group	                                           
       Dallas, TX
	Staffing Specialist			
	Active participation in marketing the Human Resource services of
company
	Prepared and negotiated contracts, including bill rates and employee
labor rates
	Managed an account base encompassing a wide spectrum of industries and
job classifications
	Research and resolve client inquiries/issues
	Principle involvement in employee recruiting, screening and testing
	Supervising up to 100 employees
	Perform customer specific orientation and training