Results-oriented professional with leadership, people management and customer
service skills.  Extensive background in managing staff and customer service. 
Highly creative: Utilizes multiple techniques to build strong work ethic and
commitment to excellence.  Team player: Works effectively with others to
accomplish objectives. Accomplished problem solver and public speaker: Skilled in
resolving and clarifying personnel, client, and cost issues. 

QUALIFICATIONS 
      Satellite Installation						Cable Routing
Computer Hardware & Applications 				Instruction & Training
Management & Administration 				Public Speaking
Staff Supervision & Evaluation 				Scheduling & Coordination
Leadership Skills 						Organization & Planning

CAREER HIGHLIGHTS
Satellite Technician
	Install multi-room satellite receivers routed with various outside
dishes
	Route multiple lines of cable in various structures
	Establish locations and fish lines between walls to desired locations
	Troubleshoot and solve various signal and phone-line issues
Customer Service & Sales
	Answered various questions regarding computer issues.
	Resolved escalated questions and issues and Spanish speaking calls at a
call center.
	Acted as A/R envoy to Collect moneys on accounts up to a year past
due.
	Advised on collections issues to broad clientele.
	Upgraded current services and products to multiple businesses.
	Explained, serviced, and sold door to door.
Computer Applications
	Used and aligned various Web, DOS, and Windows based programs to assist
in finding customer based solutions.
Management & Administration
	Managed and Oversaw office and personnel activities of staffs of 15 or
more.
	Developed and supplied educational materials to groups of 50 or more.
	Simultaneously directed and counseled individuals in small groups.
	Address and instructed groups in excess of 100.
	Provided business resources to other leaders.
	Advised groups of 25 on appropriate operating procedures.
	Conducted and managed operations of youth center.
Scheduling, Coordination & Organization
	Mapped and coordinated route of multiple customer base for a five-day
route, and a six-day route.
	Coordinated multiple instrumentation for simultaneous performance with
a weekly deadline. 
	Schedule multiple customers and routing for service

PROFESSIONAL EXPERIENCE
Chief Operating Officer 
Inner Court Ministries 	Bartlesville, OK										January 2001 –Present
•	Develop and supply educational materials to other churches
•	Share with, and instruct other congregations
•	Develop and Provide business resources to other pastors
•	Oversee and administrate accounts receivable and accounts payable
•	See to all personnel needs
Route Sales Representative
Interstate Brands Incorporated    	Tulsa, OK								May 2008 –Present
•	Place orders and deliver Wonder Bread and Hostess products
•	Dress and Market products on shelves
	Service and sell new and existing products and service
	Collect moneys for services rendered
Field Technician
Premier Communications for DirecTV 	Tulsa, OK								February 2008 –May 2008
•	Install multi-room satellite receivers routed with various outside dishes
•	Route multiple lines of cable in various structures
•	Establish locations and fish lines between walls to desired locations
•	Troubleshoot and solve various signal and phone-line issues
•	Schedule multiple customers and routing for service

Route Service
Superior Linen Service INC.	Tulsa, OK									Nov 2004 – Oct 2006
•	Map and coordinate route of multiple customer base
•	Service and sell new and existing products and service
•	Collect moneys for services rendered

Field Agent			
Combined Insurance Company	Chicago, IL, USA
April 2004 - September 2004
•	Explain and sell to new customers
•	Collect premium
•	Advise on claims issues
•	Upgrade service

Child Care Worker 		
Youth & Family Services		Bartlesville, OK	
			October 2002 – August 2003
•	Supervise children’s activities
•	Create and provide various activities
•	Redirect children from inappropriate behavior
•	Supervise visitation
•	Keep detailed log of children’s progress

Client Monitor		
Avalon Correctional Services 	Tulsa, OK
			September 2002 – November 2002
•	Supervise Client’s activities
•	Conduct various searches for inappropriate paraphernalia
•	Direct clients as safety requires
•	Keep detailed log of searches and irregularities

Customer Care Agent  	
Client Logic 				Bartlesville, OK 
			September 2001 – May 2002		
•	Answer various questions regarding Dell computers  
•	Advise other service agents on appropriate answers
•	Resolve escalated and Spanish speaking calls
•	Use various Web, DOS, and Windows based programs to assist in solutions
•	Held a 98% first-call resolution on customer issues
		
Independent Contractor	
Bartlesville Examiner Enterprise	Bartlesville, OK
			February 2001 – September 2001  
•	Map and coordinate multiple customer-based route
•	Deliver to customers in a qualitative, timely manner
•	Collect from customers in an efficient manner
				
Associate Pastor		
Faith Outreach Church		Bristow, OK
			April 2000 – October 2000  	 
•	Lead all music 
•	Oversee all discipleship and counseling
•	Conduct and manage operations of youth center
•	Manage all office and personnel activities
				
Youth/Music Pastor  		
Word of Life Ministries		Show Low, AZ	
			August 1999 – April 2000	 
•	Direct and counsel musicians 
•	Create and operate youth center
•	Oversee all office and personnel activities
				
Associate Pastor		
Full Gospel Family Church		Payson, AZ	
			February 1999 – August 1999  	
•	Teach
•	Perform all office functions
•	Conduct youth meetings and activities
•	Perform various ceremonies
•	Translate for Spanish Speaking parishioners
				
Pastor				
Freedom Bible Fellowship		Bartlesville, OK		
Jun 1997 – February 1999
•	Conduct all services
•	Create and circulate literature (Flyers, pamphlets, tracts)
•	Conduct door-to-door visitation
				
Associate Pastor  			
Faith Outreach Church		Bristow, OK	
			April 1994 – Jun 1997	 
•	Lead all music 
•	Oversee all discipleship and counseling
•	Train and create Praise band
•	Conduct youth meetings and activities
•	Manage all office and personnel activities
				
EDUCATION & CERTIFICATION
Major in Business Administration, 3.8 GPA
UNIVERSITY OF PHOENIX, Online	
				
SBCA Certification 2008
The Satellite Broadcasting and Communications Association(SBCA) of America				
Health/Accident Insurance 2004-2006
Insurance Commissioner, Oklahoma
				
Real Estate License 2005
Oklahoma Real Estate Council
				
98% First Call Resolution 2002
Dell Computers/Client Logic
				
Certificate of Ordination 1995 4.0 GPA
Faith Bible Institute, Bristow, OK 
				
Basic Electricity and Electronics School, 1989						
US NAVY.