Nancy Bergmann
1527 East 50th Street – Tulsa, Ok 74105
Phone:  [Send email to request phone number] 13-0479  
Email:  [Send email using form at bottom]

 

OBJECTIVE:  	Telecommuting Position – Special Projects, Administrative
Assistance.

Summary of Qualifications

•	Ten years combined experience in customer service and management.
•	Ability to perform in unique and changing environment; respond effectively to
changes and other deadlines; readily accept new ideas and approaches; responds to
requests with a sense of urgency.
•	Team Player with a highly professional presence and exceptional customer
service.
•	Profound ability to communicate effectively, both orally and in writing.
•	Reliable and dependable with an excellent attendance and punctuality record.
•	Strong ability to interpret, apply and explain applicable policies and
procedures; research information and solve customer service problems.
•	Exceptional records maintenance skills.
•	Immense ability to establish and maintain effective working relationships with
those contacted in the course of the work.


Professional Experience


•	Provide administrative support for various departments such as answering
telephones, assisting visitors, and resolving and referring a range of
administrative problems and inquiries.
•	Establish, maintain, and update files, databases, records, and other
documents; develop and maintain data, and perform routine analyses and
calculations in the daily processing of recurring internal reports.
•	Operate personal computer using database programs; MS Word, Excel, AS400, MRP,
SAP, BPCS, POS, and Salon Touch.
•	Greeted and assisted public in person, by telephone and via email.
•	Explain policies, regulations and rate structures.
•	Open and close accounts; post payments to the proper account, process
adjustments, returned checks and refunds.
•	Sort, screen, review, and distribute incoming and outgoing mail; compose,
prepare, and ensure timely responses to a variety of routine inquiries.
•	Compose and distribute inter-departmental memorandums (e-mail, voice and
documentary) ensuring timely delivery and receipt of important information while
maintaining confidentiality.

Employment

                      Manager/Owner    -    Coco Bay Tanning and Nail Salon     
   2006-2008
                      Co-Manager Retail -   Five Dollar Shop                    
               2005-2006
                      Administrative Assistant – Geneva Lucerne Dental          
       2003-2004
                      Administrative Support – Bunge Foods Corporation          
     1998-2003