Aaron M. Hoenig
558 S 5th ST
Independence, OR 97351	
Phone  [Send email to request phone number] 83-8452
E-mail [Send email using form at bottom]

Education
	
1986-1990	
Stayton High School	 Stayton, OR
High School Diploma
1990-1993    	
Chemeketa Community College      Salem, OR
No Degree Earned

Professional experience	

1988-1997         
Safeway Food and Drug          Salem, OR
Food Clerk Cashier, Customer Service, Department Manager, Data Entry, Ordering,
Stocking,  Back up Front End Manager

1999-2000       
Spirit Mountain Casino      Grand Ronde, OR
Keno Runner
Collecting Bets, Delivering Gaming Tickets, Cashier

2000-2005	
Safeway Food and Drug	 Salem, OR
Food Clerk / Pharmacy Clerk
Cashier, Customer Service, Ordering, Stocking, Contacting Doctor’s Offices and
Insurance Providers, Delivery, Data Entry

2005                
Washington Mutual Bank              Salem, OR
Teller Data Entry, Cashier, Customer Service, Answering Phones, Setting
Appointments,  Sales

2006             
State of Oregon DAS, OFDM            Salem, Or
Data Entry Operator, Scanning of documents into queue,  Input of requested
information into database from document queue,  Error checking of information
entered into the database,  Retrieval of information from database

2007       
State of Oregon DHS DPU            Salem, Or
Child Care Payment Specialist Respond to a high volume of calls from agency
staff, providers, clients, community resource agencies and other governmental
agencies. Explain child care and JOBS provider payment procedures and processes
to agency staff, child care providers, and clients. Work closely with community
partners, Child Care Resource and referral agencies, and Child Care Division to
assist clients and providers with their child care payment needs and make
appropriate referrals. Provide verbal and/or written information to providers,
clients, and case managers to aid in the understanding of child care programs,
services and procedures. Respond to calls from providers seeking information
related to payment status, listing status, billing forms, or program and provider
eligibility status. Review case and provider information and issue or reissue
billing forms if required. Respond to callers requesting explanations of provider
denials and refer to appropriate department for resolution. Review payment
screens and explain to callers why payments were denied or ineligible. Record and
refer community complaints to the appropriate agency and/or department. Community
complaints could include reports of child abuse, neglect, or fraud. Enter child
care info into TRACS and send messages to caseworkers when changes in status
occur and monitor cases for income. Review and correct child care billing forms
and JOBS billing forms each day to ensure accuracy and completeness before they
are submitted for payment. Requires phone calls to providers to verify or clarify
signatures, dates, and other information. Return billing form with missing
information to providers with a notice about the areas of correction. Review and
enter data for received Child Care Listing forms daily. Review and compare
information on TRACS, DHR screens, Child Care Division records, and contact case
managers, clients, or providers to determine the accuracy of reported
information.

Work Skills
	
Windows Xp Pro Based PC, Meeting Facilitator, Type 45-55 wpm, 10-Key
sight/touch, Fax, Photo Copier, Document Scanner, Multi-Line Phone, Internet,
Microsoft Office (Word, Outlook, and Excel), Kofax Ascent Imaging Software,
Unisys Image Retrieval System, Captiva Imaging Software, Oregon Access, TRACs.
Mainframe Applications, DHS Hummingbird