THEODORE HOOPES
52980 Sandberg Road 
Scappoose, Oregon 97056 
 [Send email to request phone number] 10-0617 




Objective

To continue my managerial career.

Profile of Qualifications

Dynamic and resourceful individual offering college degree and a breadth of
achievement in business development and operations management. Career has been
marked by proficiency in:
 
morale and retention improvements 
profit and revenue enhancement
efficiency/productivity upgrades 
relationship building
program coordination 
channel/partner/vendor management
staff recruitment/motivation/supervision 
training and coaching
inventory and quality control 
regional/district management
territory expansion 
contract negotiation
strategic planning/forecasting 
technical presentations/support 
global network management 
product introduction 
 
Goal-focused communicator and innovator who consistently exceeds performance
targets and sets/meets ambitious goals; comfortable with individuals of varied
socioeconomic, ethnic, and cultural backgrounds. Productive in autonomous or team
settings; accustomed to fast-paced situations demanding sound independent
judgment. Thrive on challenge; learn quickly; motivate others to higher
productivity. Have exceptional intuition about people; practice “lead by example”
management style. Career reflects commit-ment, stability, and professionalism.
Travel OK.

Experience Highlights

2005 to present DENNY’S RESTAURANT CORPORATION Tigard, OR
 
General Manager
Oversee business staffed by 40 and generating $40,000 in weekly sales. Manage
all aspects of operations: i.e., human resources, customer service, quality
assurance, inventory/purchasing, profit and loss, budget administration,
corporate policy compliance, conflict mediation, event planning, problem
solving.

Improved pass-through profit percentage to 55%, thus enhancing revenue.
Achieved 13% sales increase over year prior; currently one of only two stores
notching increases 
In both sales and customer volume.
Reduced employee turnover by 70% as a result of improved recruitment, training,
and motivation. 
After owner inspection was told “One of the finest facilities in the entire
franchise group.” Earned four “Four Diamond Status” awards for service/sanitary
conditions.


1979 to 2005 SPRINT COMMUNICATIONS California

Business Sales Support Manager (1995-2005)
Oversaw $100 million network engineering organization staffed by 24 engineers
and delivering throughout Europe and Far/Middle East full sales/technical
support. Provided global support to large enterprise customer base including
Cisco, Hewlett Packard, Sun Microsystems, and Oracle. Developed support teams for
Silicon Valley region and facilitated global implementations across boundaries.

Exceeded revenue goals even during market slump.
 
Area Support Manager (1993-1995)
Working with Oracle, Hewlett Packard, Sun Microsystems, and Cisco accounts,
managed implementation of worldwide network services in Silicon Valley region,
supporting a five-branch territory generating more than $100 million in annual
revenue. Directed approximately 30 staff; handled vendor and channel management,
networking engineering issues, customer service, order processing, pre- and
post-sales customer support, and marketing activities.

Tripled size of network service manager organization.
Improved order processing requirements, cutting order intervals 50% and
decreasing error incidence by 18%, to a rate of less than .5%.

Pacific Area Manager (1989-1993)
Developed engineering talent for Oregon, Washington, Nevada, California and
Arizona, recruiting and mentoring 20 personnel to address escalated issues.
Refined nationwide policies and procedures, implementing training and product
rollout protocol that was implemented throughout the company. Offered telephone
support and networking services.

Spearheaded and facilitated integration of engineering staff with sales
personnel, basing engineers in sales offices to upgrade quality and speed of
service. 

District Operations Manager, Los Angeles (1987-1989)
Asked to return to L.A. to reverse poor productivity; implemented networking
services and facilitated higher function in call center technical support. This
was the largest computer hub on the west coast.

Instituted policies that streamlined inventory and asset tracking. 

District Operations Manager, Chicago (1985-1987)
Trained and supervised 18 personnel at 40 facilities in seven states. Oversaw
the largest hub/control center in the country and ensured field services for
network. Managed more than $3 million in inventory.

Turned around the worst district in the company, improving its ranking from 13th
to first within two years. Was featured in company newspaper as winner of
“Telenet Champion’s Award.”
Reduced inventory costs 75% by integrating appropriate processes and
procedures.

First job with Sprint was as Field Technician in Los Angeles: Spent two years
performing installs; subsequently spent five years controlling third party
(“rented”) agents and delegating a range of technical tasks to them.

Education

1995 - Bachelor of Science, Business Management: University of Maryland 
2005 - Certified Substitute Teacher Credential: State of California 
2005 - ServSafe Certified 
Extensive professional training in management, human resources, leadership,
communication, etc.


Military

U.S. Army Communications Specialist, seven years; stationed in Germany.
Top Secret Clearance; NATO access; Army Commendation Medal; Honorably discharged
at rank of E-5.
NCO in charge of coding and keying material storage for Headquarters 5th Signal
Command Europe.

Interests

Fishing, science fiction, exotic cars, travel abroad.