MARK   R.  Ziebart, of Eugene, OR
541) 520-1127
[Send email using form at bottom]

Objective

An innovative and creative Consultant with a successful background in crisis
resolution, turnaround, 

and start-up situations seeking a position where more than 14 years of
exemplary, progressive 

experience in all phases of Management, IT Operations, and Customer Support can
be utilized to the 

benefit of an organization
 
Experience

     Project Management
-Created and implemented multiple manufacturing processes at semiconductor
manufacturer
-Headed upgrade of 150 device computer network from aging (10 year old
technology) to current 

standards
-Hired, managed, and directed 50 person staff
-Implemented new phone systems (using VOIP) at 14 sites
-Directed and managed deployment of workstations for staff of 600
-Executed 2000-4000 daily product processed for major semiconductor
manufacturer

     IT and Technology
-Software testing and implementation
-Software analysis, logging, documentation
-Quality standards and requlations
-Advanced software and hardware troubleshooting techniques
-Security maintenance, standard procedures, forensics, and data recovery.
-Managed and supported requests to helpdesk system, 370 users
-Gave house call support to clients, 500 + client base, 100% success rate
-Managed installations, for multi-level, multi-demand clientele; Fiber optic and
Ethernet networks 

(software/hardware)
-Managed and supported VOIP Cisco systems and installation, multi-site (14)
-Microsoft Exchange and Active Directory migration, 200 user site (from aging
Windows NT system)

     Manufacturing Systems Engineering (Semiconductor Industries)
-Followed stringent industry regulations and specs (10k +, ISO)
-Research and development, testing, analysis, software and hardware levels
-Processed and was responsible for over $1.5 million per day product processing
and control
-Quality systems testing, direction, and implementation
-Operated manufacturing tools, multi-site, 40 + devices, used for semiconductor
manufacturing 

product
-Created, modified, and logged advanced daily equipment product processing data
(scientific)
-Stress analyzed semiconductor product, and made appropriate device processing
changes as 

needed
-WIP analysis, management, and control of 2,000 to 4,000 daily product
manufacturing needs
-Exceeded daily manufacturing product processing goals (2,000 average per day)

     Problem Resolution
-Formed non-profit for citizen rehabilitation, which has evolved into large
humanities aid foundation
-Investigated thousands of computer hardware issues and brought creative
resolution; w/ minimal 

down-time
-Explored and introduced successful equations for client technology needs, 500 +
annual client base
-Reduced thousands of redundant client issues through training and equipping
clients
-Handled daily routine of product supply to the manufacturing floor- company
wide
-Cut costs of supply by 30% through lean management and supplier negotiation
-Introduced new product handling procedures to bring greater efficiency and
precision to product

     Customer Support
-Successfully serviced over 50 per day helpdesk requests, for 6 + consecutive
years
-Frequently surpassed customer expectations
-Provided resolution to thousands of client issue requests

Employment

-	IT Service Manager		
     Industrial Mfg.	
     Feb ’05 – Present
- Software quality testing and implementation
- Software analysis, logging, documentation
- Forensics, data recovery	
- Network management, installation, troubleshooting, design	- NT to Active
Directory and Exchange 

2003 migration
- Updated network to centrally managed, including Cisco switches, Cisco
Wireless
- Security Management, SOX, Regulations
- Manage workstations, software installation, upgrades, repair
- Manage server updates, repairs, configuration (Windows 2003)
- Firewall configurations and management
- level 2 and 3 telecom support (VOIP, digital, and analog)
- shared duties of IT Director and related responsibilities

-	IT (Sales, Security, Design) 
     Consultant Private 	
     June ’02 – Present
- Software quality testing and implementation
- Software analysis, logging, documentation
- NT to Active Directory and Exchange 2003 migration
- Network management, installation, troubleshooting, design
- IT network systems design and implementation
- Security Management, SOX, Regulations
- Sales: Retail, B2B
- Issue resolution
- IT Security systems integration
- Forensics, Data Recovery
- WAN/ LAN, TCIP, 802.11A,B,G,N
- Multimedia and entertainment design, installation (wired and wireless
systems)

-	Systems/VOIP Technician	
     U.S. Forest Service	
     June ’03 – June ‘04
- Cisco Systems Management
- VOIP, Router, gateway, phone, voice mail
- system design (complete network design and installation, over 10 sites)
- workstation setup and installation (500 plus systems)
- level 3 support for Cisco VOIP and related hardware/software

-	Product Manager/Engineer	
     Hynix Semiconductor	
     Dec ’99 – Aug ‘02
- $2 million dollar/day process responsibilities
- Systems Design (semiconductor manufacturing)
- Product quality analysis
- Extensive daily logging of product analysis (hardware and software)
- R and D new product (creation, implementation, testing, engineering)
- collect mass data
- process upwards of 3,000 chips/day
- Product Manager (test wafer), Manufacturing Technician III

-	Assistant Director		
     Private Non-Profit	
     June ’99 – June ‘02
- Created and launched non-profit business (founding member)
- Implemented short and long terms systems and goals
- Hired and directed 50 person staff
- Organized events, participated in multiple fund raising events
- Organized living arrangements and rehabilitation programs
 

Technical Strengths

(Software)
OS and Application testing, quality analysis, logging, R&D, installation,
automation, and support
Telecommute and Remote Service/Support 
Microsoft Applications (Office 2000 / 2003 / 2007, Visio, Project)
Directory Services (Active Directory, Group Policy)
Email Servers (Exchange 2000 / 2003 / 2007)
Desktop Operating Systems (2000 / XP / Vista / Linux)
Server Operating Systems (2000 / 2003 / 2008, Linux)
Software Licensing Programs (Microsoft Open License, OEM, Retails, Symantec,
VERITAS)
VPN (Remote Access, Site-to-Site, IPSEC, PPTP)
Enterprise Antivirus Solutions (Symantec Enterprise Edition)
Internet Protocols (DNS, SMTP, TCP\IP)
Domain registration, DNS hosting, Email flow and Spam filtering technologies
VPN (Remote Access)
Remote Control Utilities (VNC, GoToAssist, PcAnywhere) 
Virtualization

(Hardware)
Server Hardware (Dell, HP, Compaq, Dell, Micron, Sun)
Hardware automated systems installation and management
NAS, File, DC, Web, MAS, Tape, RAID, Blade, SATA, IDE, Redundancy
Client server hosted computing
Backup Solutions (VERITAS Backup Exec 9.1 / 10.0, 11.x DAT, Tape, Disk and
online)
Enterprise Firewalls and key feature sets
Wireless Access Points (Cisco, Generic; Wireless 802.11A/B/G/N)
Database Servers (SQL Server 2000 / 2005)
Wide Area Network Technologies (FT1/T1/T3, DSL, Frame Relay)

Key Strengths
Creative, self-motivated, goal-oriented achiever
10 + years professional IT and technology experience
14 + years sales in technical, retail, B2B, consumer sales
10 + combined years management
10 + years IT installation 
Customer satisfaction oriented
Outstanding, dynamic interpersonal, written, and communication skills 
Innovative problem-solver
Training and Presentation
Factory automation and technology integration
Project and personnel management and supervision
21 + years music education, performance, & composition

Education and Association
A + Certified
Cisco Certified Security Professional, CCSP (in progress)

Lane Community College   	
(150 credit)

Hynix Semiconductor	        
(60 credit)	

Umpqua Community College	
(100 credit)

Member of CompTIA
Member of Informing Science Institute
Member of Association of Information Technology Professionals
Member of the IEEE Association of Professionals