Michelle D. Underwood
E‑Mail: [Send email using form at bottom]

Objective

My objective is to secure a position in the information technology field such as
web programmer, desktop application programmer, or programmer analyst. If
possible I would like to relocate to the Salt Lake City, Utah area.

Requirements

Fragrance free environment or telecommute position required.
Minimum salary of $20/hour to start with pay raises based on performance.
Must be an employee position with benefits. (No freelance, contractor, or
independent consultant positions, please.)

Qualifications

Information Systems Management
	Windows 95, 98, XP, NT (Workstation / Server, network configuration, software,
hardware and cable installation)
	Microsoft Office Suite (Word, Access, Excel, PowerPoint, including automation
and Excel macro programming)
	WordPerfect Office Suite (WordPerfect, Quattro Pro, Presentations, including
extensive macro programming)
	Lotus 1-2-3 (including extensive macro programming)
	
Quality Assurance for Information Systems
	Data integrity validation, including creation of test data and supervision of
user test groups.
	Repair and improvement of Paradox tables
	Macro manipulation and validation of data

Technical Support and Training
	Operating systems support
	Application software support
	Custom application design and implementation
	End user and support personnel training
	Experience training and providing support to individuals with widely varying
levels of experience and learning ability

Programming and systems analysis
	Extensive, completely automated, menu / dialog driven systems in:
		Lotus 1-2-3 for Windows
		PerfectScript (WordPerfect)
		Visual Basic (HostExplorer / Hummingbird)
	Excel - Multi-sheet Workbooks and macro driven data queries
	Cobol - Repair of Y2K issues
	Paradox - Conversion of data from / to Lotus
		Repair and updating of Tables
	Presentations - creation of training presentations
		Macro to automate custom control of presentation
	PowerPoint - creation of self-timed and manual progression presentations
complete with sound and gif animations
	Coursework in Visual Basic 6.0 and C++ as well as System’s Analysis

Certifications
	A+, Project+, CIW Javascript Fundamentals, CIW v5 Site Designer

Computer Network and Microcomputer Support
	Designed physical layout for 2 server / 10 workstation office network
	Installed built-in cable network
	Configured server and workgroups
	Maintained software and hardware for a Local Area Network with NT Server and 10
Windows 95 workstations
	Provided auxillary microcomputer support for office with 40 computer users.

Professional Quality and Performance
	Capable of working as a member of a team or independently
	Dedicated to the success of any assigned project and take pride in workmanship,
personally and for the team
	Ability to work under pressure and to multi-task, switching quickly between
tasks to respond to user needs
	Honest and clear communication abilities
	Extremely adept at digesting existing computer code and absorbing new computer
languages
	Adept at logical problem analysis and application of logical query principles
to produce desired query results
	Ability to rapidly learn and apply new programming languages and information
management techniques

10 Year Employment History 

Accounting Assistant 2 	October 2002 - October 2008
Wells Fargo Ins Services	Salem, Oregon
Assigned to the Division of Child Support, DocGen update and expansion project.

* Learned complex insurance industry billing processes and procedures
* Analyzed accounting information system to create a step-by-step procedural
manual for Accounting Assistant position
* Provide microcomputer support as assigned; hardware and software installation,
configuration, and troubleshooting
* Provide assistance and expertise in developing software solutions to
production needs (Word, Excel, PowerPoint documents),
       including automation of document production
* Assist users with network lockout and access issues
* Worked with diverse personalities both locally and in two remote offices, as
well as insurance carriers, to resolve invoicing and billing
        issues
* Instruct and assist Account Managers in use of Delphi based Infinity Agency
Management System
* Work cooperatively with other Accounting Department staff to accomplish time
sensitive tasks and meet deadlines
* Mentor new hire in entry-level accounting function and procedure as well as
unique attributes of insurance accounting

Programmer Analyst		May 2000 - May 2002
St. Vincent de Paul		Salem, Oregon
Assigned to the Division of Child Support, DocGen update and expansion project.

*  Created form information database using file structure and commands
indigenous to WordPerfect and the PerfectScript
	macro language (Binary Information File structure) to ensure that all end users
have required software
*  Created macros to maintain, validate, search and print reports from database;
documented for future support
*  Worked as a team to develop, test, resolve errors, and document all aspects
of the project
*  Edited existing macros and created new macros in PerfectScript and Visual
Basic
*  Analyzed form usage documentation to determine requirements and to ensure
compliance with legal ethics, sound
	accounting practices and state / federal guidelines for Child Support
programs.
*  Worked cooperatively with  end user’s, expert users, the Forms Team, and both
LAN and Mainframe support teams
*  Created necessary subroutines and macro code to:
	*  gather information available from the DHS mainframe
	*  display custom screens for user input of unavailable or questionable
information
	*  verify and validate user input to ensure integrity of data sent back to
mainframe
	*  ensure compliance with attorney representation, claims of risk and ‘good
cause’ procedures
	*  merge both sets of information into form document
	*  update the DHS mainframe with the relevant information concerning the
document(s) generated
*  Wrote documentation within code, in code header and in separate documents to
ensure that:
	*  users understand and are able to easily use the program
	*  on-site sub-LAN support staff could handle most problems
	*  future upgrades can be made easily and the results will be in compliance
with DocGen standards
*  Created test scenarios and data, wrote test plans, conducted tests and
analyzed results
*  Documented problems with systems or other programs and reported problems to
the technical staff
*  Provided Help Desk assistance to end user’s of DocGen, including
troubleshooting for multiple platform and versions
*  Helped develop and deliver training on DocGen to sub-LAN support staff

System’s Coordinator		October 1998 - March 2000
Hehr Glass Company		Newton, Kansas

*  Ensured integrity of data systems for invoicing, production scheduling,
customer service
*  Identified hardware/software defects and configuration problems, researched
failures, contacted vendor support
*  Met regularly with the General Manager and other departments to discuss
production and information systems
*  Provided on-site technical support for both software and hardware ( Help
Desk)
*  Answered scheduling, technical and data management questions from multiple
sources
*  Provided training to users for new or upgraded software; trained and
monitored the production scheduler position
*  Identified system problems and/or technology needs, gathered information,
researched alternate outside solutions, made
	recommendations to management, and implemented final solutions.
*  Refined or developed forms, spreadsheets, databases and other tools as
needed
*  Coordinated changes and improvements to scheduling macro system with
Corporate Computer Support office. 
*  Developed system specifications, specified operating rules, analyzed and
defined user requirements, identified workflow
	and procedure changes, evaluated alternative processes, designed screens,
reports and forms, created necessary macros,
	tested changes to insure integrity of data, created training materials, daily
production manual and documentation.

Education

Information Technology			May 2006- October 2008 (taking a break from studies)
Western Govenors University		Salt Lake City, Utah

	Working toward a Bachelor's Degree

College Transfer Degree			April 2001- December 2002
Chemeketa Community College		Salem, Oregon

	Emphasis on Information Technology including C++, Visual Basic 6.0, Networking,
System’s Analysis, and more

Associate of Science in Paralegal Studies	September 1995 – June 1996
Hutchinson Community College		Hutchinson, Kansas

	Dean’s List, graduated Magna Cum Laude.

College Transfer - Accounting		June 1984 – March 1987
Chemeketa Community College		Salem, Oregon

	Degree received December 2002

Computer Operations (Mainframe)		September 1982 – June 1983
Chemeketa Community College		Salem, Oregon