Luke D Kost
8152 SW Hall BLVD, PMB129   Beaverton, OR 97008
E-mail: [Send email using form at bottom]   Cell:  [Send email to request phone number] 19.3617 
Fax:  [Send email to request phone number] 96.2704


Senior-Level Executive / Manager/ Sales Manager

Highly conscientious, diversely experienced executive, exceptionally qualified
to advance goals of an organization through documented expertise in business
administration, sales, marketing development, management, finances, team
building, process improvements, communications, and interpersonal relations.
Ability to work well under intense pressure and ever-changing environments,
skilled in communicating with diverse people and organizations, and proactive in
problem solving. Proven ability to discreetly manage a full scope of “behind the
scenes” operations. Skilled in multi-tasked coordinating of projects, events, and
people. Consistent high achiever and positive team player. Technically savvy. 


AREAS OF EXPERTISE
-	Executive Management
-	Workflow Coordination
-	Group Presentations
-	Cost Control & Reductions	
-	Business Administration 
-	Business Operating Practices
-	Staff Training & Supervision
-	Sales Development & Management	
-	Project Management
-	Processes & Procedures
-	New System Development
-	Marketing Development


CAREER HIGHLIGHTS
Loan Network LLC/America One Finance Inc., Portland, Oregon	2008-Present
REGIONAL MANAGER/SR LOAN OFFICER
Manage Portland, OR Corp. branch day to day operations, loan processing, lender
relationships, vendor relations, employee hire and termination, oversee and
approve branch payroll, monitor all branch activity for State and Federal Loan
Compliance. Originate loans from past clients and new clients.
	Developed and implemented branch wide, online tracking of loan officer
and marketing specialist  prospecting activity, lead conversion rates, outbound
dialer integration for telemarketing and past client integration for repeat
business.
	Consistently ranked in top tier company wide for highest State and
Federal compliance on loan files. 
	Increased sales through exceptional relationship building through
creative marketing and solutions selling with customers. 
	Adeptly managed fast-paced office under stressful timelines to
consistently fulfill project goals. 

Oregon Realty Co., Portland, Oregon	2008-Present
REAL ESTATE BROKER
Property listing agent and buyer’s agent for a diverse cliental of investors,
families, and individual home buyers and first time home buyers.
	Demonstrated rapid learning curve, quickly gaining extensive knowledge
of broad aspects of business. 
	Increased sales through unique cross selling marketing campaigns with
real estate mortgage loan clients.
	Provide consistent representation for Northwest Real Estate Investors
Assoc. of Oregon
	Conduct large investor work shops with full day excursions via private
charted bus service to prospective properties for onsite analysis and review for
possible offers.

WJ Bradley/Morgan Financial Inc., Portland, Oregon	2007-2008
BRANCH MANAGER/SR LOAN OFFICER
Manage Portland, OR Corp. branch day to day operations, loan processing, lender
relationships, vendor relations, employee hire and termination, oversee and
approve branch payroll, monitor all branch activity for State and Federal Loan
Compliance. Originate loans from past clients and new clients.

First Pacific Lending Inc/First Fidelity Lending Inc., Portland,
Oregon	2003-2007
SALES MANAGER/SR LOAN OFFICER
Fast-track, performance-based promotions from Loan Officer to Sales Manager.
Trained and supervised 8 marketing specialist, 5 loan officers, and 2 loan
processors. Managed new loan officer recruitment & training activity and hiring
decisions. Administered loan processor hire evaluations.  Oversaw training and
hiring of marketing specialists. Managed/oversee day to day activity of loan
processors and marketing specialists.
	Demonstrated rapid learning curve, quickly gaining extensive knowledge
of broad aspects of loan industry, products, procedures and underwriting
guidelines. 
	Consistently delivered high volume and high close ratio with maximum
profit each month.
	Implemented long term relationship selling marketing tools and
campaigns company wide for repeat business.
	Developed high impact, target marketing campaigns for both direct mail
and electronic marketing.
	Increased sales through exceptional relationship building and solutions
selling with customers. 
	Adeptly managed fast-paced office under stressful timelines to
consistently fulfill project goals. 

Access Direct LLC, Portland, Oregon	2000-Present
OWNER/PRESIDENT
Founded company in practice of re-sale of cellular phone service, satellite
television, cable TV and high speed internet sales. Actively marketed across the
west coast from 2000-Mid 2003. Owned/operated a call center, business
administrative office and retails location in three different locations in
downtown Portland Oregon. Managed all aspects of business operation, accounting,
sales, service/product offerings, hire and termination of employees, processes
improvements, payroll. This business entity is now currently a tax shelter for my
personal income.
	Actively marketed Verizon, Sprint, Nextel, AT&T, T-Mobile, US Cellular
& Dish Network Satellite Television Services & Comcast Cable TV and internet. 
	Became a wholesale channel leader with unique print marketing campaigns
and high volume sales.
	Designed west coast marketing campaign and managed annual marketing
budget of $250,000 across west coast.
	Streamlined management practices of multiple service providers
offerings and regular product and service changes to quickly and efficiently
inform employees all of all new offerings with maximum efficiency and retention
of information.
	Customized and implemented prospect and existing cliental database
management software and customer service contract agreements.

Nextel Communications Inc., Beaverton, Oregon	1997-1999
SR ACCOUNT EXECUTIVE / INSIDE SALES TEAM LEAD
One hundred percent sales driven position with ongoing customer service
requirements for new and existing customers for referral and add on business.
	Developed an inside sales team starting as one person and evolving to 4
person team.
	Team lead for development of team processes, call handling and lead
distribution to outside sale agents. 
	Consistently drove team to top producing sales number for four state
region.
	Grew my personal sales volume to highest seen levels for position title
within a four state region quarter after quarter.
	Presidents Council and Circle of Excellence Winner Multiple Years
	Increased sales through exceptional relationship building and solutions
selling with customers. 
	One call resolution leader for Oregon Market and training of inside
sales team representatives for exception customer service.

All States Marketing Source Inc., Portland, Oregon	1996-1997
MARKETING SPECIALIST
Full outbound phone sales to residential home owners of five Western States.
Tasked with gathering basic information regarding consumer’s home mortgage loans,
evaluating basic qualifications for further justification of setting in person
appointments for loan officers to go to consumers home to discuss and take a full
home mortgage loan application.



EDUCATION & TRAINING
Selling In The New Millennium, by Omar Periu, Enhanced Sales Training Course
-Portland, Oregon
Selling More by Phone, by American Management Associations Sales Training Course
-Portland, Oregon
Real Estate Broker National Exam Certified/Pass, by ProSchools -Portland,
Oregon
Real Estate Broker Oregon Exam Certified/Pass, by ProSchools -Portland, Oregon
Reverse Mortgage Certification Training, by Indy Mac Bank -Portland, Oregon
FHA Lending Basics, by Mortgage Training Institute -Portland, Oregon
General Ethics, by All Star Professional Training Inc -Portland, Oregon
Residential Loan Production, by Campus Mortgage Bankers Association –Portland,
Oregon
Quality Assurance & Risk Analysis, by Campus Mortgage Bankers Association
–Portland, Oregon
Certified Mortgage Technologist, by Campus Mortgage Bankers Association
–Portland, Oregon
Certified Mortgage Banker (Residential), by Campus Mortgage Bankers Association
–Portland, Oregon
Certified Mortgage Banker (Commercial), by Campus Mortgage Bankers Association
–Portland, Oregon
Certified Mortgage Banker (Master), by Campus Mortgage Bankers Association
–Portland, Oregon
Oregon Fair Housing, by Campus Mortgage Bankers Association –Portland, Oregon
Service Excellence, by Nextel Communications Inc Head Office – Beaverton,
Oregon
iPROplus Lead Management Training, by Nextel Communications Inc Head Office –
Beaverton, Oregon
Quick Books Professional Mastering, by Real World Training –Wilsonville, Oregon
Core Topics for Mortgage Professionals, by All Star Professional Training Inc
-Portland, Oregon
Real Estate Finance for Mortgage Lenders, by ProSchools -Portland, Oregon
Residential Mortgage Lending, by ProSchools -Portland, Oregon
Real Estate Law, by ProSchools -Portland, Oregon
Real Estate Brokerage and Property Manager, by ProSchools -Portland, Oregon
Real Estate Agency and Contracts, by ProSchools -Portland, Oregon
License Law, Administrative Rules and Transactions, by ProSchools -Portland,
Oregon

Computer proficiencies in basic computer hardware and diverse applications
including MS Office (Word, Excel, PowerPoint, Outlook), QuickBooks, Internet
Explorer, Mozilla, Act Database, Email, and Internet. Medium-advanced knowledge
of standard office hardware and computer equipment & networking.
Advance typing skills 67 words per minute