Carol Warren
420 South G Street 						
Lakeview, OR 97630
   650-400-0080 cell
    [Send email to request phone number] 80-6585 alt
   [Send email using form at bottom] 
________________________________________

IT QUALITY ASSURANCE SPECIALIST
Data Standards Management * Data Analysis * Workflow Assessment * On-Site
Support * User Documentation
Test Plans and Standards * Quality Assurance Strategies * Test Scripts *
Functionality Testing
 
PROFESSIONAL SUMMARY

I am a results-driven, articulate and analytical Quality Assurance Analyst with
extensive years experience with designing, testing and implementing solutions for
testing complex business processes.  I am strong in business system analysis,
creation of functional system test scripting, system integration, and training. I
am skilled in developing business and QA plans, requirements specifications, user
documentation, workflow and functionality analysis, documentation and QA testing
scripting. Also very knowledgeable in all technical skills needed for a QA
environment such as all MS Office programs, many web design and programming
applications. I am experienced in many platforms and technologies. Strong written
and verbal communications. Interested in a challenging quality assurance position
in an application development environment.

TECHNICAL SKILLS

Platforms:	Windows 7/Vista/XP/NT, IBM Mainframe, AS/400
Databases:	MS Access, Lotus Notes, Test Tracker, DB2
Mainframe:	CICS, DB2, SQL, File-Aid, TSO/ISPF, MVS, VSAM, JCL, COBOL, COBOL VS
Software Tools:	MS Office Suite (Word, Excel, Powerpoint, Outlook), Lotus,
Visio, Project, Internet Explorer, Netscape, Navigator, Google Chrome, Visual
Basic Utility, C+, HTML, XHTML, TCP/IP, Mercury’s LoadRunner/WinRunner,
ClearQuest
Processing Systems:	CPCS
Hogan Systems:	Customer Information System(CIS)
Other:	Photoshop/Photoshop Elements, most digital editing software
	


PROFESSIONAL EXPERIENCE

8/2001 – 10/2007 – QA Specialist Manager, Business Direct Information Systems,
Wells Fargo Bank
Managed a large team of QA Analysts providing quality assessment analysis for
multiple projects including upgrades and new systems, web development, and
background processes. Responsible for budget management and reporting, SLA,
project analysis and timelines, and management reporting. 
		Systems Supervisor/Project Manager, Private Client Services, Wells Fargo Bank
Managed a large interdisciplinary team providing technology support to 3000
private bankers and technologists nationwide. Responsible for budget, SLA,
documentation on our processes and procedures. Frequently involved in training,
deployment, new systems and hardware releases and upgrades. Also worked on
tracking applications, procuring software and getting the required engineering
completed to make it compliant, update and support of web applications and other
communication tools such as SharePoint, newsletters, and Townhalls. Provided team
member support for recognition, yearly reviews, and HR compliance.

1/2001 – 8/2001 – Consultant, Quality Assurance Analyst, Wells Fargo Bank
Online QA Testing for WF Brokerage Online Systems. Some of the tasks include
analysis of new or updated systems, creation of QA documentation include test
scripts, actual testing, results documentation, and management reporting.

5/1999 – 1/2001 – Consultant, Quality Assurance Analyst, Union Bank
Online QA analysis of international banking systems. Some of the tasks incude
analysis, database creation for results reporting, testing and results
documentation and management reporting, various system documentation and consumer
training.

9/1998 – 5/1999 - Consultant, Project Manager, BCI
Managed a large interdisciplinary team providing on-going technology support.
Responsible for budget, project tracking and reporting, training and deployment
of new and updated systems. Project management of multi-national team included
training, language and custom translations, unique objective goals, and “green
card” considerations. 
Involved in managing company-wide programming changes due to century change
(2000) including management reporting, project timeline tracking, update and
compliance assessment, and reviewing QA results.   

9/1997 – 9/1998 - Programmer, Sungard, Inc
		Programming using COBOL, COBOL VS, TSO/ISPF, JCL and Endeavor, using quality
review,
testing and reporting, program changes to funds management programs and various
yearly taxation programs.		

9/1991 – 9/1997 - Programmer, Systematics/AllTel/Fiserv (company merges)
Programming of check processing/sorting/management processes, both hardware and
software, for multiple banking industries, nationwide. Involved in programming,
testing, customer support, and management reporting using multiple disciplines
including File-Aid, CPCS, COBOL AND COBOL VS, Project, Endeavor, CICS and DB2.

6/1986 – 9/1991 - Programmer and Project Manager, 
Federal Home Loan Bank (FHLB) of San Francisco
		RAMIS reporting, ENDEAVOR installation/use/reporting
		Project Reporting, Staff management of up to 5 programmers
		Projects including Benefits, HR, and Contribution Reporting
		
1972 – 6/1986 - Programmer, Crocker National Bank / Wells Fargo Bank
COBOL programmer for payroll including yearly tax programs updates, 
and Human Resources, including selection, installation and training for new
systems for both Payroll and HR Systems