Brian Killen

OPERATIONS/BRANCH MANAGEMENT
CUSTOMER SERVICE/RENTAL/REPAIR

PROFESSIONAL PROFILE

Broad, hands-on leadership role managing and directing corporate vehicle repair
and maintenance in the Philadelphia market with full responsibilities for over
5000 rental units valued in excess of $150M. The primary focus of this position
is to reduce costs and minimize downtime equating to increased revenues and
profits. Recruiting, staffing and training a group numbering up to 30 as well as
building in quality and efficiency have brought year by year successes for this
pro-active team. Demonstrated expertise in managing and controlling all of the
contractors and parts suppliers that were sourced and selected for this 2 shift
operation. This consists of negotiating contracts with these vendors and
demanding both quality and timely completion of services. Cost control and cost
containment are vital aspects of this vast program. Additional oversight and
responsibilities include management of the fleet and tracking and monitoring
accounts with the purpose of meeting rental unit goals. 
Primary goals include process improvement, product management, account
management and customer focus. BS Business Management & Marketing, Temple
University. Lives in Philadelphia metro area and free to travel as needed.

P & L Responsibility ] Strategic Analysis/Planning ] Relationship Management
Productivity ] Strategic Partnerships ] Business Systems ] Expense Oversight


SELECTED ACHIEVEMENTS

• Charged with maintaining high levels of productivity during a massive
expansion of business. Re-allocated administrative duties so that strongest
employees received the most critical work and instituted an incentive based plan
measured on productivity. Results were a major increase in productivity with
increased stability among the staff.

• Identified methods to reduce expenses and repair/maintenance costs to maximize
profits. Downsized the number of vendors and increased the volume of business to
top performers. Overall costs decreased by $300 per claim and profits in the
region jumped 2%.

• Created a cost containment system that required contracted vendors to gain
approval prior to performing specific maintenance and repair functions. They
needed to prove lowest cost and most effective service techniques. Continued this
strategy as part of the overall cost containment program.

• Negotiated a cost effective, volume-driven contract with a “mobile” service
company. Set-up a weekly schedule to maximize work output where the window of
opportunity was small. This resulted in developing a new business partner
insuring maximum customer satisfaction.



BRIAN L. KILLEN PAGE 2

PROFESSIONAL EXPERIENCE

ENTERPRISE RENT-A-CAR NORRISTOWN, PA 1997-PRESENT
National leader in Rent-A-Car services with revenues of $15M
Corporate Vehicle Repair Manager—Coordinated all processes and procedures in
maintaining a 5000 unit fleet at maximum performance and advised senior
management on marketplace trends and specific business issues, forging strategic
relationships. 
 
• Strategic Partnerships: Cultivated quality relationships with service
providers eliminating extraneous shops and funneling significantly greater work
to those remaining. Maximized discount repair rates and reduced the average
repair time from 9 days to 5.5 days

• Expense Management: Formulated a procedure to assure control of all needed
repairs through an approval formula and written purchase order and follow-up to
determine validity. This decreased maintenance cost per unit by from $12 to $7.

• Negotiation: Identified several third-party providers and negotiated service
rates especially when insurance did not apply. These arrangements allowed the
remarketing department to capture the absolute maximum vehicle sale price.

• Process Improvement: Streamlined lost control methods that raised accuracy and
efficiency. Trained employees to take on more responsibilities and then improved
unit inspections, report writing and other important measures.

• Business Systems: Established an organizational process which controlled the
documentation for each damaged vehicle. This enabled loss control specialists to
retrieve records any record and identify relevant data.

Assistant Branch Manager—Focused on the consistent delivery of unparalleled
customer service and demonstrated comprehensive knowledge of Enterprises’ Service
Quality. Conducted extensive employee training on all aspects of the business;
customer service, contracting, sales, and time management.

J.C. PENNEY KING OF PRUSSIA, PA 1996 TO 1997
National Retail Consumer products leader
Merchandise Manager—Directed purchasing, merchandising, sales and service in
this major department store

EDUCATION

TEMPLE UNIVERSITY PHILADELPHIA, PA 1996
B.B.A. Business Management & Marketing

UNITED STATES ARMY RESERVES/NATIONAL GUARD 1991 TO 1999