Matthew J. Vinicombe
235 South 15th Street Apt 402
Philadelphia, Pennsylvania 19102
Cell: (484) 866-5995
E-mail: [Send email using form at bottom]

SUMMARY: 
An experienced Programmer/Developer/Analyst with a proven track record and very
good business and problem solving skills. A detail and deadline oriented
self-starter who is able to communicate effectively to various levels and
audiences. 

Worked on the business side for one year of a Personal Lines Insurance policy
issuance and inquiry, enterprise application on which I performed enhancements,
development, and maintenance. The application has a GUI front-end and is
primarily a Mainframe system. 

Performed research, analysis, and writing of technical requirements in the
Implementation of system changes/enhancements/upgrades and in the resolution of
production problems working as a member of twelve-person project team.
Coordinated changes with other developers and other teams and departmental
groups. 

Researched, written, coordinated comprehensive project test plans for very large
and small projects covering test conditions and test cases for the following
functions: online input/rating/inquiry, and batch insurance policy life cycle
transactions, including policy paper printing. 

Provided leadership in technical, business and systems areas to other team
members while maintaining adherence to standardized I/T and Business Unit
practices, procedures and guidelines. 

Taught several one-day classes which typically was a mixture of twenty-five
people from the Business and I/T Unit including Programmers, Quality Assurance
Testers, and Project Analysts. The material was technical in nature but presented
in a user-friendly format for the various audience types and levels in
attendance. 

I have had an intense exposure to the mainframe programming environment and some
exposure to the PC programming environment. Most of my daily experience in
programming languages consists of COBOL, IMS, TELON, MVS/JCL, TSO/ISPF, VSAM and
Smalltalk. I have had some limited on the job exposure and training in DB2/SQL,
MQ Series, CICS, IDCAMS, and SYNCSORT. 

Tools that I used on a daily basis are Expediter 6.6, Visual Age 4.02 for
Smalltalk, TMF, ZEKE, and limited exposure to Microfocus COBOL/CICS. The Hardware
that I use on a daily basis consists of : IBM 3090, MVS/ESA, IBM Compatible PCs.
Trained in PC based DOS 6.2. Also, I am familiar with Windows 3.1/95/98/NT 4/XP
and OS2 operating systems. 

I have formal training and some limited experience in Microsoft Project.
Extensive use of Microsoft Word on a daily basis, occasional use of Microsoft
PowerPoint and Excel. 

PROFESSIONAL EXPERIENCE:

March 2006 – June 2007
Guardian Life Insurance Company
Bethlehem, PA 
Customer Response Unit - Individual Markets
Customer Service Representative

Fast paced inbound call center. Responsible for timely, accurate responses to
requests from agents and insurance policy owners. Able to multi-task and navigate
between windows based and mainframe enterprise business applications. Clarify
caller questions and needs quickly and deliver superior service to callers.
Educate callers based on my knowledge of Whole Life and Term Individual Markets
Life Insurance products. Built strong, efficient and cooperative relationships
with intra-departmental support staff, fellow team members and management. 

January 2006 – March 2006 
Manpower Temporary Services at Synchronoss Technologies 
Bethlehem, PA 
Data Entry 
Temporary assignment. Efficient and accurate processing of Cingular cell phone
equipment orders, new service plans and upgrades placed over the Internet.
Maintain client information. 


June 1998 – June 2004 
The Chubb Group of Insurance Companies 
Whitehouse Station, New Jersey.
Programmer Analyst - June 2001 to June 2004. 
Programmer - June 1999 to June 2001.
Programmer Trainee - June 1998 to June 1999.

Worked on a Personal Lines Insurance project team supporting an Object-Oriented
GUI Input system and Mainframe Batch and Print system using Cobol, IMS Databases,
Telon for Online Inquiry and Halipi Screen Scraping, TSO, Zeke, and JCL.
Researched, designed, coded new batch and on-line Cobol modules for a new
marketing letter process and provided detailed departmental documentation for
future maintenance and training. Developed, tested, and documented a new on-line
billing inquiry system using Telon and MQ series. Researched and wrote
comprehensive test plans covered input, rating, editing, inquiry, various
insurance policy transaction types, batch, and print processing. Other
responsibilities include research, analysis, and writing detailed technical
specifications for junior team members based on high level, detailed business
requirements, supplied by the Strategic Business Unit. Identify, debug and
document on-line and batch system problem resolution. Applied my business
knowledge to help anticipate and resolve design issues that would impede the
business objectives of various enhancement projects. Developed excellent customer
relationships with business unit representatives on various projects and
production problem resolutions. Responsible for being on call to resolve batch
overnight processing problems for the Personal Lines Insurance production system.
This is for a one-week period in a team rotation, typically once every three
months. 

August 1996 - January 1998 
The Chubb Group of Insurance Companies,
Bridgewater, New Jersey.
Masterpiece Customer Service Representative

Problem reporting and coordination for new Masterpiece II GUI Object Oriented
based system. Responsible for timely, accurate processing of primarily phone
requests from agents for new coverage, policy endorsements, added coverage and
issuance of contracts for Personal Automobile, Homeowners, Worker's Compensation,
and Excessive Liability Coverage. Responsible for keeping up to date on Writing
Company guidelines for various states, new underwriting tactics and business
initiatives. Built very good relationships with agents over the phone and
performed clear, appropriate correspondence in dealing with general agents
concerning premium quotes or other inquires. Acted as a liaison between the
general agent and Underwriter to resolve complex situations. Preparation and
analysis of management reports of production and time service objectives and
results. Conduct training seminars at General Agencies in the processing of
quotes and other transactions in a PC based system. 


June 1996 – August 1996 
MetLife
East Hanover, New Jersey.
Death Claims and Annuities Specialist

Determined beneficiaries and benefits to be paid from IRA’s and Annuities on
Death Claims. 
Responsible for timely, accurate processing of claims, sometimes needing to
research changes in beneficiaries over years past and write report to legal
department identifying and justifying the correct beneficiary on disputed claims.



EDUCATION: 

B.A. Political Science and Minor in Economics May 1996 
Rutgers College at Rutgers University, 
New Brunswick, New Jersey. 
I took 30 credits of Economics courses using my free electives. I was a
course or two shy of being an Economics Major in addition to my Political
Science Major.


Certificate Program in Computer Programming
The Chubb Institute January 1998 to June 1998.
North Brunswick, New Jersey. 

Note: The Chubb Group of Insurance Companies sponsored me. The certificate
program was paid for by The Chubb Group of Insurance Companies. Chubb paid me my
customer service representative salary in exchange for full-time class attendance
from January 1998 to June 1998. In June 1998, I was placed in the Personal Lines
I/T department as a Programmer Trainee upon my completion of the certificate
program. 


Hardware: IBM 3090, MVS/ESA, IBM Compatible PCs

Concepts: Structured Programming Design and Techniques, Problem Analysis and
Program Maintenance /Debugging in Batch, On-line and Relational Database
Applications. Learned JCL, Cobol, Cobol II, DB2/SQL, and CICS. 


REFERENCES:

Ron Wells
Chubb Group of Insurance Companies
Programmer Analyst
(908) 572-2685

Zaida Santos
Chubb Group of Insurance Companies
Business Analyst
(908) 572-2665

Diane Campbell
Chubb Group of Insurance Companies
Programmer Analyst
(908) 572-2594