Carol A. Byce, PHR
222 Banocy Road, Derry, PA 15627
412.554.3501  *  

HUMAN RESOURCES PROFESSIONAL
Ten years of Human Resources Management experience in interfacing with business
leaders to drive operational and strategic HR initiatives to improve
organizational effectiveness across multiple functions. 

 * Experienced in multiple industries including Manufacturing, Retail, and
Telecommunications.
 * Extensive background in employee relations/grievances, and providing a safe,
efficient and caring environment 
 * Operations support at all levels, budget development, change management,
enhanced hiring procedures that included candidate screening and interviewing,
behavioral interviewing, background investigations, performance reviews and
evaluations 
 * Training for New Hire Orientation, Benefits Open Enrollment, Diversity,
Supervisory Communication Skills, Code of Ethics, and Interviewing and Resume
Writing

CORE COMPETENCIES

HR Management  *  Employee Relations  *  Compensation  *  Benefits
Administration  *  
Interviewing, Recruitment, Training/Development, Motivation  *  Team Management 
*  Budgeting  *  Policy Development  * Strategic Organizational Planning  * 
PeopleSoft and SAP Experience

PROFESSIONAL EXPERIENCE

MINE SAFETY APPLIANCES COMPANY, INC., Pittsburgh, PA  *  03/2005  *  05/2008

Manager, HR Business Partners
 * Human Resources support responsibility for 2000+ exempt and non-exempt
associates
 * Directly supervised five Senior Human Resources Business Partners at multiple
locations throughout the United States
 * Served as an employee advocate in the resolution of workplace issues and/or
conflicts
 * Advised management personnel on the fair & consistent handling of situations
requiring discipline 
 * Significant strategic and tactical interaction with senior operational and
general management executives. Active member of the MSA North American Leadership
team
 * Ensured open communication of issues, initiatives and operating plans and
responsibilities among location personnel, management and the corporate office to
facilitate efficient and effective execution of training plans and HR programs
 * Provided direction and support to operational management team in developing
associates through training, coaching, performance management and appropriate
placement to maintain a high caliber work force and a qualified pool of
promotable candidates
 * Served as the HR contact for all HR-related legal issues. Worked closely with
internal and external legal counsel
 * Tracked mandated legal requirements, which included, EEO, AAP, ADA, and FMLA

LOWE  'S HOME IMPROVEMENT CENTER, Pittsburgh, PA  *  10/2004  *  3/2005

Human Resources Manager
 * Provided Human Resources support for 130 associates at one retail location
 * Served as first point of contact for managers and employees regarding HR
matters
 * Facilitated New Hire Orientation and Benefits Administration for new hires 
 * Ensured compliance with local, state and federal employment laws
 * Monitored unemployment claims and assisted managers with appeals
 * Monitored workers  ' compensation claims and coordinated between the employee
and the insurance carrier
 * Advised hiring managers on promotional increase guidelines for current
employees
 * Assisted managers in developing skills to manage human resources more
effectively through modeling, coaching, instruction and training
 * Conducted internal investigations
 * Conducted exit interviews to determine trends for employee departures
 * Advised on procedures related to the Internal Job Application process and
policy and procedures. Participated in all internal and external applicant
interviews 
 * Maintained personnel files and other employee records in accordance with all
applicable laws
 * Processed payroll and ensured adequate staffing in all departments

COMCAST CABLE CORPORATION, Pittsburgh, PA 
07/2004-10/2004

Human Resources Generalist
 * Employee relations for three service locations consisting of approximately
300 employees
 * Union avoidance through positive employee relations at non-union locations.
Maintained positive relations at unionized locations
 * Sourced, scheduled and conducted in-person interviews with internal and
external candidates
 * Reviewed policy and procedures, benefits information and new hire processes
with applicants and new hires

SONY ELECTRONICS, INC., Mount Pleasant, PA 
06/1998-07/2004

Human Resources Generalist
2000-2004
 * Employee relations and general HR support for 600+ employees at three
business units
 * Actively involved in the resolution of workplace issues and conflicts;
participated successfully in the company  's first mediation session 
 * Advised supervisors on the fair & consistent handling of situations requiring
disciplinary actions 
 * Participated in compensation analysis for various levels of positions within
the organization. Recommended changes to pay levels and structures
 * Ensured consistent and fair administration of Policies and Procedures
throughout the organization while also ensuring that Local, State and Federal
laws and regulations were adhered 
 * Monitored unemployment claims and assisted managers with appeals
 * Monitored workers  ' compensation claims and coordinated between the employee
and the insurance carrier
 * Served as the lead internal investigator for the site
 * Conducted exit interviews to identify trends for employee resignations

Recruiter
1998-2000
 * Sourced, scheduled and conducted phone and in-person interviews with internal
and external candidates
 * Conducted Behavioral Interviews
 * Advised on procedures related to the Internal Job Application process and
policy and procedures 
 * Responsible for hiring/recruiting Engineers, Production Supervisors,
Accountants, Technicians, and Manufacturing Staff.
 * Assisted Directors and Senior Management with hiring recommendations
 * Reviewed policy and procedures, benefits information and new hire processes
with applicants
 * Attended career fairs; developed partnerships with outside sourcing firms,
universities and colleges, used search engines, referrals and networking to
identify potential candidates. Coordinated Sony job fairs on-site and at external
locations
 * Conducted new hire orientations, reviewed benefits plans, policy and
procedures, employee relations discussions, exit interviews and training programs
for employees 

EDUCATION
M.S. Industrial and Labor Relations
West Virginia University, Morgantown, WV

B.S. Political Science/Pre-Law
Saint Vincent College, Latrobe, PA

PHR Certification  *  May 2004

AFFILIATIONS
Pittsburgh Human Resources Association, Pittsburgh, PA
Society for Human Resources Management, Professional Member