MICHELE TOPECK

SUMMARY OF QUALIFICATIONS
Trained in time management and scheduling.
Friendly and professional with customer service attitude.
Excellent communication skills.

EXPERIENCE
2005-2007	    
Wexford Health Sources    
Pittsburgh, PA
Provider Network Technical Analyst
	Supports Provider Network Manager with all system-related functions
(such as running reports, checking reports for error, and auditing contracted
provider demographic data) 
	Identifies, troubleshoots and resolves problems, errors and issues for
database users
	Enters new provider data, contract rates and changes to existing
information to ensure database is accurate and current

2003-2005             
HM Benefit Administrators, Inc.                              Pittsburgh, PA
Claim Processor/Customer Service Representative
	Provided customer service to providers while maintaining claim
processing production standards
	Verified benefits on PPO, HMO, POS, and Indemnity plans and checked
claim status 
	
2001–2003	
United Healthcare	
Pittsburgh, PA
Claims Processor/Customer Service Representative
	Processed incoming Medicare supplement claims using ICD-9 and CPT-4
codes
	Maintained high quality & production level
	Resolved customer inquiries regarding claim, payment information, and
benefits/coverage in a timely and professional manner

EDUCATION
2001-2003	
CCAC	Pittsburgh, PA
	Associate’s degree level in Human Resources

2004-present
Point Park University  Pittsburgh, PA
	Less than a year from completing a Bachelor’s degree in Professional
Studies with a concentration in Training & Leadership

SKILLS
Proficient in all Microsoft Office packages; Experienced in using excel for
statistics; Skillful in PowerPoint presentations, typing-65wpm, and strong
communication and negotiation skills. 

E-MAIL MICHELE.TOPECK@YAHOO.COM
1501 FAIRMONT ST• PITTSBURGH, PA 15221 • PHONE  [Send email to request phone number] 67-1002