514 Graham St.
Ulysses, Pa 16948 Phone ((814)558-1017
Fax (814)260-2020
E-mail [Send email using form at bottom]
Daniel R. Baker
Objective Utilize my training and professional experience to obtain a Remedy
Development/Consultant position.
Professional experience 2006 – Present Level 3 Communications Coudersport, Pa
Sr. IT Infrastructure Engineer
• Maintain and troubleshoot a variety of applications and their associated
servers and peripheral equipment.
• Operate and maintain systems using the following applications on a daily
basis: Remedy AR User and AR Administrator, Tibco Business works (EAI), Java J2EE
Applications, MS Office products, Visio, UNIX, LINUX
• Very adept at administering, developing, and troubleshooting Remedy ARSystem
applications and workflow for Remedy versions 4.0.3 up to and including version
7.01. Attended multiple training classes for Remedy Administration, Performance,
and tuning. Certified as a Remedy Skilled Professional.
• Completed Microsoft SQL2000 administration training and currently administer
multiple SQL2000 and 2005 databases.
• Familiar with the installation and configuration of the BMC Atrium CMDB
product and BMC Remedy ITSM product and associated applications.
2001 – 2006 TelCove,Inc Coudersport, Pa
Systems Engineer
• Maintain and troubleshoot a variety of applications and their associated
servers and peripheral equipment.
• Trained with the ability to operate UNIX, HP-UNIX, Linux, and Windows server
and user platforms.
• Operate and maintain systems using the following applications on a daily
basis: Remedy AR User and AR Administrator, Tibco Business works (EAI),
NetExpert, Lucent NAVIS products, MS Office products, Visio, UNIX, LINUX .
• Familiar with Oracle, Sybase, and Microsoft SQL database operation and SQL
command line processes.
• Familiar with the operation of TCP/IP broadband networks and the associated
applications that it utilizes.
• Very adept at administering, developing, and troubleshooting Remedy ARSystem
applications and workflow for Remedy versions 4.0.3 up to and including version
6.03. Attended multiple training classes for Remedy Administration, Performance,
and tuning.
2000 – 2001 Adelphia Business Solutions Coudersport, Pa
Senior Circuit Design Eng.
• Designed telecommunications circuits across the fiber optic network at
capacities ranging from DS0 up to OC-48. Very familiar with DWDM broadband
utilization.
• Assigned workload and managed all work assignments.
• Responsible for coordinating all troubleshooting calls between the Circuit
Designer and the field personnel.
• Familiar with Remedy order entry processes and operations.
1997 – 2000 Adelphia Business Solutions Coudersport, Pa
Circuit Design Engineer
• Designed telecommunications circuits across the fiber optic network at
capacities ranging from DS0 up to OC-48.
1996 - 1997 Aerotek Coudersport, Pa
Network Design Architect
• Under contract to Adelphia Business Solutions (formerly known as Hyperion
Telecommunications)
• Operated multiple Unix and Windows systems to incorporate a variety of
equipment into the fiber optic network.
1995 - 1996 Pure Carbon Inc.
Coudersport, Pa
CNC Machine Operator/Programmer
Programmed and operated CNC multi-surface grinder to manufacture close tolerance
machined parts.
1987 - 1995 U.S. Navy
Norfolk, VA
Propulsion Engineer E-6
• Operated and maintained the ships propulsion plant main boilers, turbines, and
all peripheral equipment.
• Responsible for the evaluation and work assignments of up to 20 personnel.
Education and Training
February 2007 Completed Remedy 6.x Remedy Skilled Professional Certication
course. Columbia, MD.
October 2006 Completed Remedy 6.x Research, Analysis, Design, and Development
training class. Columbia, MD.
March 2006 Attended Tibco Business Works Administration BW651
Palo Alto, CA
February 2005 Attended Remedy 6.x Administration class part 3 Columbia, MD.
January 2005 Attended Remedy 6.x Administration class part 2 Columbia, MD.
April 2003 Attended Remedy 6.x Performance and Tuning class. Columbia, MD.
1984 – 1986 Triangle Institute of Technology Dubois, PA
Associate Degree in specialized Technology of Mech. Drafting/CADD
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