ANDREA SILVERMAN			[Send email using form at bottom]

Career Objective 
Seeking an opportunity in a growth-oriented company that will utilize my
experience in sales, marketing and customer-relationship management. Areas of
proficiency include: 

 
•	Consultative Selling		
•	Account Management
•	Client Retention
•	Business to Business Inside Sales/Marketing 
•	Product Cross-Selling & Up-Selling
•	Long-Term Relationship Building
•	Facilitate Effective Communication
•	Business to Consumer Inside Sales/Marketing 
 
 
Profile
Experience working with dentists, plastic surgeons, laser eye doctors, hair
replacement clinics, cosmetic dermatologists, orthodontists, MDs, DOs,
chiropractors, neurosurgeons and orthopedic surgeons in developing patient
communications platforms to enhance their businesses.  

•	Increased market share, productivity and profits by leveraging corporate
services to give clients a competitive edge 
•	Improved customer satisfaction by 95% in less than 3 months, by creating and
implementing  a comprehensive needs assessment protocol  
•	Engaged, influenced and led clients by identifying barriers, overcoming
objections and designing custom strategies to maximize use of company services
that exceeded clients’ expectations
•	Identified revenue opportunities and sold value-added solutions to expand my
employers’ business base and developed cost effective solutions which increased
spending, loyalty and retention among existing clients while cultivating new
ones


Professional Experience

November 2008 – Present					Elective Healthcare Strategies
Physician Communications Coach/Consultant/Trainer (via Telecommuting)
•	Owner of a cutting edge niche market communications company that improves
patient communication, client retention, increases productivity and boosts
practice revenue for physicians providing elective healthcare procedures

November 2007 – December 2008			Association for Safe & Effective Healthcare
Senior Physician Coach/Trainer (via Telecommuting)
•	Trained, coached and consulted with physicians that offer elective healthcare
services, specifically, Spinal Decompression Therapy. Physician client mix
includes, Orthopedic Surgeons, Neurosurgeons, MDs, DOs and Chiropractors;
customize training protocols for clients based on their needs
•	90% ratio closing sales prospects; increased perceived value in company
programs by 98%
•	Manage and retain more than 50 physician client accounts with an active client
base of up to 30 physicians at one time while cultivating new sales leads
prospects through existing client base
•	Lead, directed and influenced the coaching team; assisted in the development
of coaching and client training materials for Association for Safe & Effective
Healthcare

November 2001 – November 2007		PharmaForce International 					
Business Intelligence Analyst (via Telecommuting) 
•	Provided field force intelligence for a marketing, consulting and strategy
business research firm.
•	Conducted primary and secondary research on public and privately held
companies.
•	Interviewed key personnel at target companies and build rapport for future
projects.
•	Moderated discussions with KOLs (Key Opinion Leaders). 
•	Wrote reports and analyze data. 

April 2000 – October 2001			LookingYourBest.COM
Account Executive/Member Services Consultant (via Telecommuting)
•	Managed 50 national accounts of various member medical practices in the
aesthetic industry.
•	Served as an on-staff Practice Management Expert in the areas of customer
service, internal marketing and patient relations. 
•	Reorganized and streamlined customer service interactions and systems
resulting in significant increases in retained corporate revenues. Achieved a 98%
contract renewal rate.
•	Implemented a strategic marketing and sales plan on a per client basis for an
Internet-based company providing online marketing services to Aesthetic Medical
Practices. 
•	Served as the clients’ primary point of contact with the company. Enhanced
client relationship development, satisfaction and retention. Renegotiated
membership contracts.
•	Designed custom strategies for each practice to maximize use of company’s
services; facilitated projects and discussions with members about individual
practice enhancement; identified opportunities to market up-sell and cross-sell
all member services products. 
•	Developed sales plans; market the company’s value proposition to clients to
drive sales growth and gross profit; increase product knowledge; convert leads to
sales revenue and facilitate partnering; identify client needs and link them to
appropriate services.
•	Generated demand for company services by telephone.
•	Liaised with all internal departments at all management levels to ensure all
cross-functional company practices are customer-focused and maintain the highest
levels of excellence in customer service. 

November 1998 – March 2000			Cosmetic & Plastic Surgery Center
Patient Care & Treatment Coordinator/Marketing
•	Increased cosmetic procedure acceptance by 90%.
•	Created, developed and implemented all phases of new cosmetic patient
experiences.
•	Arranged and conducted all cosmetic pre-consultations, marketing of practice
services and aesthetic sales; including all follow-up correspondence with
patients, coordinated with outside surgery centers and hospitals, discussion of
all fees and collection of all financial arrangements.
•	Participated in community marketing events, developed and maintained all
patient educational materials, and managed ongoing relationships with outside
referral sources 

June 1998 – November 1998			Independent Consultant
Dental Consulting
•	Consulted with private practice dental offices and their staff to implement
improvements that dramatically increased the performance of each practice.
•	Implemented customized executable strategies; integrated industry and
functional knowledge, new approaches to customer relations, financial management,
staffing support, and the streamlining of operations. 
•	Developed marketing programs to support practice growth goals.
•	Meet client’s business objectives and managed expectations.

June 1988 – June 1998				Steven J. Rosenstein, D.M.D, F.A.G.D.
Client Facilitator/Office Manager 
•	Created and implement an unconventional approach to patient relationship
building in a fee for service dental practice, acted as a liaison between doctor
and patient throughout treatment. 
•	Managed all new patient experiences; developed meaningful long-term patient
relations.
•	Increased practice profitability by establishing a financial management system
that reduced accounts receivable to less than 50% of one month’s gross income.
•	Coordinated daily appointment scheduling resulting in improved productivity.
•	Managed all initial contact; maintained all follow-up contact with new and
existing patients; conducted all pre-consultations and marketing of practice
services.
•	Maintained relationships; coordinated treatment with specialty practice
referral sources; discussed all fees with patients and negotiated all financial
arrangements. 

Education
•	Philadelphia Community College
•	Growing America Through Entrepreneurship (GATE), 2005 - Participated by
invitation in a pilot program sponsored by the state of PA for new entrepreneurs
with a business idea