To achieve an entry level or managerial position in the hospitality/service
industry.

Summary

Enthusiastic self-starter with more than thirteen years of experience with
increasing levels of responsibility in training
and management for multinational, national, and small businesses

Accomplishments

Training Manager - establish curriculum for all direct staff; developed
standards of service.
Marketing Manager - seasonal product development; reorganized products for more
contemporary customer appeal. Supply Manager- standardized product ordering;
organized inventory; competitive differentiation. Supervision - organized work
into manageable units to enable streamlined operations and staff effectiveness.

Experience

2009 - Present | Restaurant Supervisor
Nordstrom Inc. | Bethesda, MD
2008 - 2009 | Assistant Manager, Supervisor, Coffee Specialist Trainer
Dunkin Donuts | Silver Spring, MD
2007 - 2008 | Beverage/Marketing Creator, Barista/Coffee Specialist Trainer
Café Crescent | Silver Spring, MD 
2006-2007 | Entrepreneurial Venture- Private Consultant for small café
businesses. Beverage marketing & creation, coffee specialist training, and
created owner and vendor relationships.
Breeista- Takoma Park, MD
2004 - 2005 | Assistant Manager, Supervisor, Coffee Specialist Trainer
Mayorga Coffee Roasters | Silver Spring, MD
Initiated marketing strategy to extend market share. Trained Baristas and
functioned as supply manager for the coffee department, and bartender
2002 - 2004 | Trainer, Catering Manager, Bartender, and Barista
Cosi/Xando Café & Lounge | Washington D.C. and Bethesda, MD
1997 - 2002 | Coffee Trainer, Supply Manager, and Barista
Starbucks, Inc. | Rockville, Chevy Chase, Bethesda, MD, and Washington, DC.

Skills

Relationship Building - Excellent interpersonal, communications, and critical
thinking capabilities Diversity Awareness - Ability to train diverse sets of
individuals and groups
Leadership Skills - Capacity to envision and effect change by turning ideas into
action
Computer Proficiency - Microsoft Excel, Word, and Publisher

Community Service

Cultivated and sustained community relationships by volunteering to manage
organization with socially responsible presence at concerts and fairs such as
"Taste of Bethesda" and "Lilith Fair" to raise awareness for women's issues.
Awards/Honors
Service Excellence Acknowledgment

References

On Request