ANDREW R. CRAIG
317 N. 5th Avenue ? Royersford, PA  19468 ?  [Send email to request phone number] 31.7934 ? [Send email using
form at bottom]

.NET PROGRAMMER          
* Principled, high level of integrity, dedicated, loyal, dependable,
hard-working, strong work ethic 
* Experienced, hands-on, highly motivated, proactive, knowledgeable,
multi-talented team player 
* Leadership, training, team-building, motivating, mentoring and
talent-cultivating competencies
* Personable, engaging, great people skills, highly effective communicator and
relationships builder 
* Strong negotiations, crisis mitigation, conflict resolution and creative
problem solving expertise  
* Focused, organized, detail-oriented yet sees the big picture, excels in every
project and undertaking 
* Resourceful, builds loyalty and trust, loves a challenge, thrives under
pressure, drives bottom line
* Goal-oriented, results-driven, customer-focused, thinks on feet,
multi-tasking, goes the extra mile 

CORE COMPETENCIES

Net 3.5 Platform
Retail Operations
Budgets / Payroll / P&L 
Merchandising
Hiring / Training
C# / VB / XML / ASP / ADO
Store Management
Cost Containment
Inventory / Shrinkage
Staff Development
SQL Server 2005
Strategic Planning
Loss Prevention
Procurement
Performance Reviews
Systems Administration
Business Development
Safety / Security
Vendor Negotiations
Employee Retention
Visual Studio 2008
Sales / Marketing
Promotional Events
Client Relations
Customer Service

SELECT ACCOMPLISHMENTS  

Programming ? Technical Applications
* Excels at developing astute Windows applications in visual basic and C#
languages with Visual Studio 2008 using object oriented and procedural
programming paradigms, some of which are listed below:   
* Auto Calculator: Multi-form application determines total amount due for car
purchase based on price and trade-in value, passing total sales, total number of
sales and total trade-in amounts to a summary form. 
* Salary, Sales and Commission Calculators: Calculates gross pay, deductions,
net pay and earned commission based on employee’s sales, years of service and
employment title. 
* Piecework Calculator: Calculates amount earned based on number of completed
pieces by each worker, passing total amounts to a summary form. 
* Retirement Projection: Generates a retirement projection on investment,
interest rate, current year and retirement year, with information displayed in
tabular format in a List Box. 
* Capital Growth: Determines future value of an investment at a given interest
rate for given number of years based on a specific investment amount, interest
rate and years of investment. 

Operations ? Management ? Development
* Managed the day-to-day operations and growth of 7 stores, developing and
implementing sales and marketing efforts, handling human resource functions,
merchandising and inventory, and maintaining budgets and P&L.
* Directed a team of 6 managers and a staff of 40, overseeing operations, sales,
security, finances and employee relations, traveling to each location weekly to
support and mentor each manager individually.  
* Developed and maintained retail operations as profitable enterprises,
successfully capitalizing on growth opportunities, implementing promotional
marketing strategies and upholding fiscal integrity and ethical standards.  
* Recruited and hired top quality managers and employees, training, motivating
and coaching them in all aspects of sales, product knowledge and merchandising,
and driving their performance to the highest levels.    
* Replaced management and support staff at each location with dedicated and
better skilled employees, reducing absenteeism and turnover, decreasing expenses,
and increasing customer service and satisfaction. 
* Facilitated specialized trainings and a team approach to achieve
organizational objectives, enhance employee morale, eliminate turnover and
sustain robust growth in a fast-paced environment.
* Consistently achieved buy-in from employees on organizational goals and
enterprise adjustments.   
* Motivated staff to drive sales and exceed established goals by developing
effective sales incentives such as team contests as a way to maintain competition
between associates.   
* Created and facilitated an employee training program focusing on quality,
service, speed and team work. 
* Continually improved sales and operational procedures by enhancing reporting
practices and formulas. 
* Restructured inventory, pricing structures and company procedures resulting in
more uniform corporate standards, and created a template for cost information
that included formulas for calculating P & L’s.      
* Developed and implemented methods for moving product such as promotional
sales, attaching coupons, selling select items at specific times of the year, and
other innovative drivers.  
* Conducted performance reviews of staff, assessing talent and offering
suggestions for improvement and greater accountability, recommending salary
increases when warranted and terminations if necessary.  

ANDREW R. CRAIG

Page Two

Sales
* Increased sales by developing and implementing a unique inventory control
system using creatively designed spreadsheets that differentiated product
variables to maintain appropriate stock to fill customer requirements. 
* Spearheaded substantial merchandising improvements, creating displays that
provided a more inspired store appearance and presentation, significantly
impacting sales.  
* Drove revenues significantly through smart merchandising, strong knowledge of
the market and trends, strict adherence to budgets, ongoing staff training, savvy
marketing strategies and inspired promotional events.    
* Consistently won sales contests and placed as top sales person company-wide
within daily store sales rankings.
* Consistently met and exceeded quota, increased new store sales by 25% and
received an enterprise award for reaching highest sales company-wide. 
* Increased product sales 50% by creating innovative promotional events and
marketing strategies, and designing creative advertising pieces.  

CAREER SYNOPSIS 

Airport Wireless, Philadelphia, PA		2004 – 2008
GENERAL MANAGER

Jazz & Java, Philadelphia, PA 	1997 – 2004
DISTRICT MANAGER		
	
EDUCATION

Associate of Arts Degree		Valencia College – Orlando, FL	1995

SPECIALIZED TRAINING / PROFESSIONAL DEVELOPMENT

* Developing .Net Solutions: XML, ASP, ADO – Penn State 	2010
* Developing .Net Solutions: C#, VB – Penn State 	2009
* Microsoft Certified Systems Administrator – New Horizons Computer Learning
Center 	2009
* Microsoft Certified Technology Specialist –  New Horizons Computer Learning
Center	2009
* Certified Network Technician –  New Horizons Computer Learning Center	2009
* Certified IT Service Technician – New Horizons Computer Learning Center 	2009

CERTIFICATIONS

* ASP, ADO .NET Certifications (pending)	2010
* VB, C#, XML .NET Certifications  	2009 – 2010 
* MCSA – Microsoft Certified Systems Administrator	2009
* MCTS – Microsoft Certified Technology Specialist (SQL Server 2005)	2009
* CompTIA Network + - Certified Network Technician 	2009
* CompTIA A + - Certified IT Service Technician	2009

OPERATING SYSTEMS

* Windows XP, Windows Server 2003, Windows Vista, Windows 7

SOFTWARE ENVIRONMENT

* Microsoft Office 2003/2007, Visual Studio 2008, SQL Server 2005, SQL Server
Management Studio
* Symantec Ghost, M/S NT 4.0 Resource Support Tools

PROTOCOLS

* LAN/WAN, TCP/IP, WINS, DNS, DHCP, POP3, SMTP, FTP, TELNET, 
* NAT, OSI, subnetting, topologies, 10base standards