Sharon C. Wallace  [Send email to request phone number] 81.0696 (Home) or 201.349.2089 (Cell)
Post Office Box 3384 * Allentown, Pennsylvania 18106-0384 * 

PROFESSIONAL EXPERIENCE

Synergis Technologies, Inc., Quakertown, Pennsylvania 215.529.9900
September 2006 to November 2008 Quality Assurance Technician
 * Provided product testing for Adept Software and all its integrated
applications. Integrated applications included: AutoCAD, Inventor, SolidWorks,
Microsoft Office, MySQL, MSSQL and Oracle
 * Performed all aspects of software testing for market leading Engineering
Document Management Software product, Synergis Adept Created, maintained and
updated bug logs in the bug database
 * Demonstrated excellent communication and technology evaluation skills
specializing in custom programs and plug-ins
 * Acted as contact with development for all submitted bug database logs
 * Ensured complete, comprehensive and accurate logs were submitted to
development in a timely manner
 * Communicated with development regarding bug log status and priority;
regression tested and responded to returned logs
 * Escalated appropriate bug logs to Management if Development response was not
acceptable
 * Focused on achieving team satisfaction, including awareness of team goals and
ongoing metrics
 * Participated in weekly team meetings and other meetings as deemed necessary
 * Tracked daily time allocation and work activity and as required, completed
time sheets and activity logs for government contracts
Technical Writer: Created, maintained and updated external technical
documentation for all software releases
Hooper Holmes, Inc., Allentown, Pennsylvania 18109  [Send email to request phone number] 66.3829
June 2005 to September 2006 Information Services Security Administrator / Vendor
Contract Administrator / Project Manager
 * Security Administrator responsible for MS Exchange Active Directory user and
e-mail account administration, managing network application access requests
through Magic Help Desk Service Software assigning and monitoring work orders to
technicians for resolution; issuing security access badges through System Link
software; designing and maintaining network application access request database
in MS Access
 * IS Vendor Contract Administrator responsible for managing contracts and
quotes including preparing capital asset and purchase order requests; archiving
contracts, amendments, vendor invoices; preparing equipment transfer forms
 * Project Manager responsible for assisting in preparation, coordination of
Sarbanes Oxley Documentation Project, proofreading, editing, compiling,
distributing and maintaining files for monthly department-wide distribution; also
responsible composing department procedure documentation
 * Special Project Manager responsible for nationwide branch DSL service
turnover to T1 lines
 * Responsible for design and maintenance of databases related to equipment and
service vendors, expenditures, IS asset inventory and asset transfers
Computer Medic, Kearny, New Jersey 07032
September 2000 to March 2005 Computer / Network Support Specialist
 * Provided desktop support and troubleshot all Windows program issues
 * LAN connectivity technical support including administration and maintenance
 * Desktop hardware and peripheral diagnostics, repairs, parts replacement and
upgrades
 * Subcontracted for Dell deploying computers for Lakehurst, New Jersey Naval
Base requiring Security Clearance
 * Team Leader for Firstfed Savings Bank of America Merger Asset Discovery
Project
 * Group and private training for various computer programs
Cole, Schotz, Meisel, Forman & Leonard, P.A., Hackensack, New Jersey
201.489.3000
May 2004 to March 2005 Word Processing / Technical Support Specialist (Second
Shift)
 * Transcribed pleadings, agreements, leases, correspondence, etc. from tapes or
hand-written notes
 * Provided word processing procedure troubleshooting support for all staff
members
AR Technologies, Woodbridge, New Jersey 800.392.4029
April 2003 to January 2004 Systems Trainer / Technical Support Specialist
 * Analyzed and documented all personnel duties, flowcharted collections process
and prepared necessary information for company-wide migration to new collections
software
 * Analyzed all training needs and developed all computer application course
materials
 * Developed, organized, delivered and perfected computer application courses
specializing in Act, CR Collections Software, Excel, Internet Explorer, Outlook,
Windows XP, 2000, 98 and Word
 * Troubleshot and documented CR Collections Software technical problems into
Access database and supported local end-users
 * Teamed with CR Collections Software's technical staff to resolve all issues
including customization requirements
 * Supported all local end-users with computer and peripheral issues

Rutgers University Law School, Newark, New Jersey 973.353.5561
June 1999 to June 2000 Computer Analyst / Project Manager
 * Provided technical support for 150 workstations including hardware and
software installs, maintenance, troubleshooting, diagnostics and repairs
 * Project Manager for school relocation of all computers and related
peripherals
 * Project Manager for computer upgrade roll-out, Y2K compliance - 32bit client,
antivirus software upgrades
 * File server administration and maintenance including upgrades for Law School
and Library
 * Designed and maintained Access asset management database of all on-site
computer equipment and software licenses
Hellring, Lindeman, Goldstein & Siegal, Newark, New Jersey 201.871.3060
September 1997 to June 1999 Network Administrator
 * Managed 60 workstations including Netware File Server upgrade migration
project
 * Diagnosed and resolved all LAN, desktop, laptop, software and printer
problems
 * Repaired, maintained and upgraded all hardware
 * Provided end-user desk-side technical support for all in-house software
applications
 * Trained all personnel throughout site DOS to Windows Migration Project
 * Provided asset discovery and management and data back-up services
Chubb Professional Resources, Parsippany, New Jersey 973.630.4900
January 1997 to July 1997 Help Desk Specialist
 * Analyzed and improved help desk call database of common problems and
solutions
 * Troubleshot all software issues and assisted other department technicians
First Fidelity Bancorporation, Newark, New Jersey
1994 to 1996 Training Enrollment Coordinator 
 * Coordinated all in-house computer training, course calendar and classroom and
equipment reservations
 * Processed computer course registrations, correspondence and reports utilizing
Registrar software
 * Prepared and reconciled monthly budget and course cost spreadsheets in Excel
 * Established and maintained tracking and notification system for management
training
1993 to 1994 Legal Assistant/EDGAR Coordinator
Performed all aspects of support for two senior attorneys in charge of merger
and acquisition transactions; prepared mandatory SEC electronic filings utilizing
government mandated Electronic Data Gathering Analysis and Retrieval (EDGAR)
software
Standard Chlorine Chemical, Kearny, New Jersey
1992 to 1993 Legal Assistant to General Counsel
Performed all aspects of support for General Counsel; generated all
correspondence, legal, environmental and corporate documents; transcribed
dictation; arranged conference calls and travel; daily file and library
maintenance; updated pleading indices; processed Legal Department accounts
payable
Edward & Angell, Newark, New Jersey
1990 to 1991 Legal Assistant to Senior Managing Partner
Performed all aspects of support for Senior Managing Environmental Litigation
Partner; assisted in initial start-up and management of new satellite office;
managed all outside vendors regarding all office related equipment purchases and
services; generated all correspondence, pleadings and briefs in all Courts;
transcribed dictation; generated all daily time sheets, billing invoices and
collection correspondence; analyzed billing discrepancies; maintained accounts
payables and trust accounts; maintained billing, conflict, form, legal research
and attorney's personal files; arranged meetings, conference calls and travel;
maintained client/counsel mailing lists; processed mass mailings,
petty-cash/marketing expenses and medical claims; Wang server troubleshooting and
weekly maintenance
Hannoch Weisman, Roseland, New Jersey
1981 to 1990 Legal Assistant to Senior Environmental Litigation Partner
Performed all aspects of support for Senior Environmental Litigation Partner;
Assistant to Secretarial Support Director; supervised pool and temporary
secretaries and monitored all overflow work assignments in addition to routine
duties; generated all correspondence, pleadings and briefs in all Courts;
transcribed dictation; generated daily time sheets; proofread all billing
invoices and analyzed billing discrepancies; maintained billing, conflicts, form,
legal research and attorney's personal files; arranged meetings, conference calls
and travel; maintained client/counsel mailing lists; processed mass mailings,
petty cash/marketing expenses and medical claims; trained Document Clerk to
handle special multi-representation litigation case billing and filing

United States Army Reserves, Kilmer Reserve Center, Edison, New Jersey
1978 to 1982 Chief Legal Clerk (Specialist 6th Class)
 * Performed all aspects of support for Division Staff Judge Advocate Section
Staff Judge Advocates
 * Legal Clerk Occupational Specialty Course Instructor tour of duty culminating
in Letter of Commendation for exceptional performance awarded by School
Commandant
 * Promoted to Specialist 6th Class, E-6
United States Army Military Ocean Terminal, Bayonne, New Jersey
1977 to 1978 Senior Personnel Management Specialist
 * Army Commendation Medal awarded 1978 by Brigadier General William R. Saber,
Jr. for exceptional meritorious service for developing an improved system that
allowed r