ELIZABETH A MOORE‎ 
PO Box ‎150 ‎ 
Roulette, PA ‎16746‎ 
Primary Phone‎: ‎814‎-‎544‎-‎8010
OBJECTIVE‎: ‎ 
To obtain employment that will allow me to grow with the company and learn new
‎ 
skills in the field‎.‎ 
EXPERIENCE

The Connection ‎- ‎Olean, NY‎ 
10‎/‎09‎/‎2009 ‎-
‎11‎/‎17‎/‎2009‎ 
Customer Service Representative‎ 
Tech Support for wireless company called Boingo‎. ‎Answered calls
from customers that need help with situations such as bad connection, forgot user
name and password, updating billing ‎ 
information, customers needing to cancel account or update account, and several
others‎. ‎Also send customers information via
e‎-‎mail‎.‎ 
Empereon ‎- ‎Coudersport, PA‎ 
09‎/‎08‎/‎2009 ‎-
‎10‎/‎08‎/‎2009‎ 
Outbound Customer Service‎ 
Cold call customers to offer them new services and upgrades to their present
services‎. ‎ 
Schedule installation times and dates‎.‎ 
Subway ‎- ‎Coudersport, PA‎ 
02‎/‎04‎/‎2008 ‎-
‎12‎/‎19‎/‎2008‎ 
Crew Member‎ 
Bake cookies, breads, etc‎. ‎Assemble sandwiches, salads, wraps,
etc‎. ‎according to order from ‎customer‎. ‎Stock
food supply, assisting with cleaning store‎.‎ 

Zito Media‎/‎Phone ‎4 ‎Broadband ‎-
‎Coudersport, PA‎ 
03‎/‎01‎/‎2007 ‎-
‎03‎/‎23‎/‎2007‎ 
Customer Service Representative‎ 
Cold called customers to inquire about their current services and offered new
packages that are available to them‎. ‎work with computers and
customer accounts‎. ‎scheduled installments for ‎new
customers‎.‎ 
Spherion‎/‎Merril ‎- ‎Coudersport, PA‎ 
01‎/‎17‎/‎2007 ‎-
‎01‎/‎29‎/‎2007‎ 
Scanner‎/‎Copier‎ 
Worked with scanners and law software‎.‎Inspecting documents for
quality and legibility after ‎scanned‎.‎ 







Potter County EMA ‎- ‎Coudersport, PA‎ 
03‎/‎27‎/‎2006 ‎-
‎09‎/‎30‎/‎2006‎ 

General Clerk‎ 
Answered phone, directed customers to proper department, entered data into
computer, filed ‎documents, used office equipment, worked with different
software‎

Cellar Door ‎- ‎Wellsboro, PA‎ 
08‎/‎24‎/‎2004 ‎-
‎11‎/‎10‎/‎2004‎ 
Manager‎ 
Operated cash register, stocked shelves, cleaned the store, answered the
telephone and ‎ 
provided customer service‎. ‎Responsible for schedules, opening and
closing store‎.‎ 
Movie Gallery ‎- ‎Coudersport, PA‎ 
01‎/‎12‎/‎2004 ‎-
‎02‎/‎26‎/‎2004‎ 
Customer Service Associate‎ 
Daily inventory, restocked of goods, customer service, data input into computer
and light ‎ 
cleaning as needed‎.‎ 
North Central Work Force ‎- ‎Coudersport, PA‎ 
06‎/‎30‎/‎2003 ‎-
‎12‎/‎30‎/‎2003‎ 
General Clerk‎ 
Answered telephones, entered data into computer, prepared mail to go out that
day and ‎ 
delivered it to post office,‎ light maintenance work inside and outside
when needed‎. ‎took phone etiquette course, greeted ‎public
when entering the careerlink and directed them to the proper
department‎.‎ 
EDUCATION

Northern Potter‎ 
- ‎04‎/‎22‎/‎2003‎ 
Ulysses, Pennsylvania‎ 
Attained GED or Equivalency Diploma‎ 
Major‎: ‎general‎ 
SKILLS AND ABILITIES

Computer Training‎ 
Started taking computer courses while in Grammar School and continuing to do so
in the ‎ 
present‎. ‎Able to type approximately ‎42 ‎wpm at the
present time‎.‎ 

Manager Skills‎ 
Began managing small Gift Shoppe for the Wellsboro Grand Canyon when i was
younger and ‎continued to do so for the season‎. ‎Continued to
work in the sales field as a cashier or customer ‎service until returned to
the manager position in ‎2004 ‎when i managed the Wellsboro Cellar
Door until new owners took over‎.‎ 

Secretarial‎ 
Cheerful, courteous, helpful by nature, good memory for faces, voices, and
telephone numbers‎. Familiar with most telephone systems, fax machines,
computer systems as well as e‎-‎mail and internet‎.
‎Sufficient in filing, word processing, data entry, and spreadsheet‎.