Kurtis A. Matlack
1133 Mississippi Ave. 1F Pittsburgh PA 15216 [Send email to request phone number] 13-7647[Send
email using form at bottom]



QUALIFICATIONS
•	Direct industry experiences in school and hospital environments
•	Oversee the daily performance of computer equipment in elementary computer
lab, middle school, and high schools.
•	Assemble and deploy Smart Boards purchased through EETT grants.
SKILLS
•	Troubleshoot hardware software and device driver issues.
•	Escalate major software issues to appropriate network administrators
•	Maintain computer and network equipment such as desktops, laptops, printers,
and projectors daily.
•	Build small database programs using Microsoft Access.
•	Answer user inquiries regarding computer software or hardware operation to
resolve issues.
•	Inventory company equipment, taking note of what is available and what is
needed.
TOOLS
•	Microsoft Windows 2000, XP, Server 2003, Vista, Mobile 6, Microsoft Office
Professional 2003
•	Norton Utilities, Norton Ghost, Spy Bot, Adaware, Citrix and Seagate Sea Tools
diagnostic utilities
•	Exposed to Magic and IT Direct help desk software packages
•	Novell Client for Windows and Novell Group Wise email applications
•	Bluetooth peripheral configuration
•	Sun XVM Virtual box, and Microsoft Virtual PC virtualization software
•	Basic office equipment such as copier, scanner, telephone, and fax machine 

RELEVANT WORK EXPERIENCES
Allegheny General Hospital (December 2009-Present)
Microcomputer Specialist Volunteer
Resolve computer issues via help ticket requests, telephone and email, replace
old users’ workstations with new ones, and participate in Sunrise database
project by setting up software and logging names of all computers using this
database.
Clearfield Area Schools (August 2008 – July 2009)
Computer Lab Assistant
Maintain desktop and network hardware in computer lab and around all schools of
the District. Schedule and communicate appointed computer lab times to teachers.
Respond to help requests via telephone, email, group requests, written notes, and
help tickets. Assist in the assembly, delivery and configuration of ‘EETT Grant’
Smart Boards, computers and projectors.
Curwensville Area Schools (November 2007 – April 2008)
MIS Technician/Database Developer
Responsible for the installation of operating systems, setup of the wireless
networking, tagging, logging, and delivering of 156 laptops received through
“Classrooms for the Future” grant program. Develop a database for the tracking of
inventory for PATI and PIMS regulations.
Allegheny General Hospital (April 2007-July 2007)
Microcomputer Specialist
Resolve computer issues via help ticket requests, telephone and email, replace
old users’ workstations with new ones, and participate in Sunrise database
project by setting up software and logging names of all computers using this
database.
EDUCATION

CERTIFICATE, Medical Coding, Pittsburgh Technical Institute, Oakdale, PA
(Expected finish 2011)
A.S. Degree, Information Technology, Pittsburgh Technical Institute, Oakdale, PA
(2007)