MICHELLE DIGHE
261 Avon Rd I-447 Devon, PA 19333
[Send email to request phone number] 88-2106 Home
989-941-8075 Cell
michelledighe@hotmail.com
Summary of skills:
Trained in mySAP Supply Chain Management (SCM) - Order Fulfillment (2003) (SAP
SD) consultant.
Experience in project management, process improvement and digitization.
Awarded for excellence in Process management and systems enhancement.
Professional Experience:
Accounts Specialist United Phosphorus Inc.
July 09- Present
SAP SD end user
Responsible for providing excellent customer service
Order fulfillment, receiving customer orders, verifying product availability,
creating deliveries
Responsible for Post Goods Issue / Maintaining correct batch numbers for the
material
Post Goods Receipt for return orders / stock transport orders
Responsible for processing Stock Transport Orders (STOs)
Resolving product returns back to the warehouse / reconsignments
Run daily reports, open sales orders, open deliveries
Obtain forecast information to provide the customer with the most up to date
and accurate product information
Responsible for all export orders
Corporate Customer Care Specialist DuPont Inc
August 07 May 09
Engaged as an end user support for an ongoing SAP project.
Provide support to end users, train colleagues about invoicing and tax/credit
issues, disputes.
Investigate and resolve SOX issues.
Dispute Coordinator investigates to resolve disputes, Cancel and re-bill of
invoices
Responsible for receiving customer orders, verifying product availability and
shipping point.
Using SAP SD, advice customer of special programs, which includes the
administration of special pricing within guidelines
Negotiate acceptable delivery dates with customers, managing DuPont and
customer inventories.
Select the most cost efficient transportation to meet delivery requirements,
handle complaints, recalls, returns, samples and adjustments along with
resolving invoice and accounts receivable disputes.
Proactively call accounts to seek orders, obtain forecast information and
longer lead times on orders, and to provide updates on their orders
SAP SD Super User Celestica Inc.
June 05 August 07
Prepared Customer Master Record for Sold-to Party, Ship-to Party, Bill-to
Party, and Payer Records and worked on Customer Material Information
Records.
Provided training to end users to cancel invoices, re-bill and issue invoice
credits/debits
Worked on a project including shipping types, transport modes, loading groups,
picking and packing
Reporting daily up to date entry of warehouse stock in unrestricted use after
packing and before picking.
Support to clients on newly developed functionality, resolving problems
reported by clients
Provided support to end users to ensure a smooth transition to SAP
Team player with good written and oral communication and analytical skills
Adept ability to see both the big-picture and understand detail of issues
Version 4.6 D
SAP SD Super User Mold Master Inc
March 04 May 05
Defined Copy Controls for Sales Documents and Worked on Sales Inquiry,
Quotation, Rush Order, Credit Process, and Free-of-charge Sample Sales order
types configuration
Defined Output determination for delivery and shipping documents as well as
for all Sales Orders, Contracts and Billing Documents
Maintained a database for supplier selection criteria by considering Supplier
Quality, Reliability and Price
Provided support to the end users while working on various problem tickets.
Providing end user training and was a contact person for sales related
inquiries for the system
Team player with good written and oral communication and analytical skills
Adept ability to see both the big-picture and understand detail of issues
Currently attending University of Phoenix online (BS in Business) 44 of 60
credits completed.
GPA 3.32
B.S. International Business March
(2009)
References available on request.
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