Dawn Warmkessel
2440 W. South Street, Allentown, PA 18104  610 762-1565 [Send email using form
at bottom]


Objective	Working for a progressive customer oriented company.

Experience	Owner
October 2002 to Present: Braille This, Allentown, PA
Enter information to be transcribed into Braille using Duxbury Braille
Translation Software. I am also proficient in the use of a Juliet Pro 60 Braille
Embosser.  Braille This also has their own line of Braille Greeting Cards.


Customer Service 1996-2001: Inter-Media Marketing, Allentown, PA
Inbound call center.  IMM was a sub-contractor for a large communications
company. Customers calling in were requesting residential telephone
disconnections.  While there I consistently achieved the highest scores from
Quality Assurance Monitors.
I advanced into correcting errors that were made by other customer service reps
so that the orders went through properly. In addition I assisted in Data Entry
projects that IMM’s clients requested.  

			Inside Sales Representative 1994-1996:  K. Heeps,  Allentown, PA
			K. Heeps is a food service company supplying local restaurants with  
				meats, seafood and fresh produce.
			I answered phones and assisted customers needing to place orders.  I    
				also assisted outside sales reps. by calling their customers for orders.



Education	[Salisbury High School], [Allentown, PA]
[06/1979]
Interests:	Knitting for kittens handmade catnip toys,  Animal communication.
	
References	References are available on request.