SHANNON E. FOX

Cell:   [Send email to request phone number] 97.0087	           http://www.linkedin.com/in/shannonefox	          
                             [Send email using form at bottom]

SUMMARY

Successful IT Project Manager Professional with over 5 years experience in all
phases of the software development life cycle with Disaster Recovery and Business
Continuity Planning included.  Effectively able to manage multiple projects
concurrently with proven success meeting customer’s objectives and deadlines. 
Broad IT background with proven ability to complete assigned tasks.  Continuously
learning new technology in order to provide current technical resources.  Areas
of expertise include:

	IT Project Manager		Network
Administration		Business/System/Network Analyst
	Disaster Recovery Plan		Business Continuity Plan		PC
Support and Helpdesk Manager

TECHNICAL SKILLS

Operating Systems:	Microsoft Vista Ultimate, Microsoft Windows XP
Professional/Home, Microsoft Windows 2000 Professional, Microsoft Windows 2000
Server, Unix, Symitar Core Processor

Software:	Microsoft Management Console (IIS)/DNS, Microsoft Exchange 5.5,
Microsoft Office 2007, Microsoft Office XP, Microsoft Office 2000, Microsoft
Office 97/2000, Microsoft Front Page, Microsoft Project 2002, Visio, Microsoft
Publisher, IE 5.0, Lotus Notes R4/R5, Group Mail Pro, Novell Groupwise, IC3 Image
Cast, IBM Client Access, Adobe Photoshop, Goldmine, Quark Xpress, Visual Account
Management, HTML, CA – ArcserveIT/ControlIT/InoculateIT, Quattro Pro, ASTEA, Word
Perfect, Macromedia Studio MX (Dreamweaver, Flash), WinZip and various Virus
Detection software.

PROFESSIONAL EXPERIENCE

WESCOM RESOURCES GROUP	2004 – 2009
IT Project Manager & Client Services Coordinator
Project Manager for all Home Banking Implementations to include all aspects of
the Project Life Cycle.  Managed help desk, helpdesk staff and Disaster Recovery
Plan/Business Continuity Plan for eCU and all clients we supported on our
network.
•	Successfully implemented Home Banking applications for Credit Unions with
assets up to $1B.  
•	Managed over 40 projects (10 larger projects taking 6+ months to completion)
concurrently, achieving 90% completion within budget and to customer
satisfaction.   
•	Quality Assurance tested all new applications, new enhancement requests and
software fixes, ensuring the highest level of quality products customer
satisfaction delivery     
•	Performed analysis of clients’ version of application for enhancement requests
to determine compatibility and submitted only feasible projects to programmers
for detailed proposal and costing, resulting in decreased programming costs.
•	Managed the Multi-Factor authentication layer to our Home Banking application
within a 6 month timeframe for three different versions of the Home Banking
application, assuring NCUA compliance. Performed Quality Assurance testing of the
Multi-Factor authentication to ensure all functionality of the Home Banking
application remained intact when it was initially implemented and when updates
were implemented on each client’s Home Banking application.
•	Delegated and prioritized programmers schedules and priorities based upon
current requests, projects and issues, resulting in efforts being focused on
highest priorities and completion of projects as scheduled.   
•	Resolved 60% of all clients’ Home Banking questions/issues as 1st point of
contact, ensuring that programmers were actively working billable hours.   
•	Upgraded software and custom developed software throughout the Credit Union
from Windows 2000 to Windows XP, for 500+ PC’s, accurately completing 96% within
two week timeframe. 
•	Worked remotely successfully approximately 50% as well as traveled to client
sites nationwide during implementations and for DR testing.
•	Developed and maintained all BCP and DRP documentation for company.
•	Planned, coordinated and scheduled all testing documentation and test
scenarios used during annual testing events at on-site facilities.
•	Performed Risk Analysis for our functional areas to identify vulnerabilities
within the applications as well as at a corporate level.
•	Proposed strategic modifications to the plans to enhance initiatives.
•	Basic understanding of all levels of each business level and their operations
in the company.

WRG CAPITAL ADVISORS, LP	2003
Director of Technology
At financial firm; provided website management, launched monthly HTML newsletter
to 1,000+ subscribers.  Network administration and PC support for LAN.
•	Launched company information to 100,000 non-subscribers increasing marketing
of company solutions.
•	Provided administrative support to senior partners as required.  Managed all
projects independently.
SHANNON E. FOX	PAGE TWO

INTELLIMARK	2001 – 2002
Purchasing Coordinator/Network Engineer
Managed the purchasing department, including setting/balancing departmental and
individual goals; purchased hardware / software and assisted sales staff with
providing client estimates.  Direct contact for all multiple state bids and
projects.   Assisted the Network Engineers as workload demanded.
•	Researched and setup new accounts with vendors in order to purchase hardware /
software at the lowest cost and therefore continue to provide competitive prices
to customers.  
•	Maintain inventory of parts, equipment and supplies both on and off site to
ensure network engineers could immediately access products upon customer demand. 

•	Assist Senior Network Engineers with technical specifications and Sales with
proposals, to ensure customers satisfaction and competitive yet profitable
pricing.   
•	Audited purchasing activities and proposals for accuracy, resulting in
decreased errors in client orders and client satisfaction.

EXEL, INC.	2000 – 2001
PC Support, Senior Analyst
Performed administration and maintenance of a global NT domain environment and
handled procurement of all PC hardware and software.  Installed and supported
Windows NT Server, Server 2000 & NT Workstation for users located on the WAN/LAN
using an image server. Provided ‘around-the-clock’ onsite/offsite technical
support for 3,000+ pc’s and laptops at 300+ facilities across North America and
South America, ensuring continuous business operations.  
•	Implemented all PC related projects and new start-up facilities in the US,
including successful new start-up of Daimler Chrysler facility in Houston Texas,
within the 5 day allotted timeframe.
•	Created new process for tracking software / hardware purchase orders that
matched them to incoming vendor invoices, thereby identifying vendor overcharges,
which resulted in over $50,000 savings each month.  
•	Evaluated all new prospective vendors and researched vendors pricing for best
price possible therefore saving the company money on each purchase made.

MICROENTERPRISES, INC.	1999 – 2000
Network Administrator & Engineering/Customer Service Coordinator
Network Administrator for internal company operations with Exchange 5.5 mailbox
setup and maintenance.  Setup client email accounts on Linux through Unix
administration.  Traveled to client sites to troubleshoot issues as required.
•	Setup and configured new website hosting through DNS and IIS with client
access via FTP, meeting customer’s needs and assuring customers had working
systems, resulting in satisfied customers and retained business. 
•	Designed and setup of internal intranet resulting in central repository of
company information for employee access and thus improved organizational
communication.   
•	Served as 1st point of contact for all network related customer service calls
and provided immediate troubleshooting, decreasing the amount of technicians
having to be dispatched.

QUALITY COPY AND COMPUTER PRODUCTS, INC.	    1996 – 1999
Network Administrator, Sales Engineer, Graphics Specialist, Marketing Manager
Installed, configured and maintained company’s first Windows NT Server /
Back-Office Small Business Server, using TCP/IP.  
•	Setup and installation of NT Workstation, Windows 95/98 to support email
system and office equipment products for our office, ensuring product
satisfaction.  
•	Developed and designed the Hershey Bears handouts for the 1997-1998 season
increasing company / product exposure with minimal cost.  
•	Trained all clients on equipment sold resulting in customers successful use of
products to meet their needs.
•	Managed Harrisburg office and supported Vice President’s administrative needs;
was 60% successful in achieving initial appointment for VP to introduce company
through marketing letters and cold calls to new prospective clients resulting in
new clients and product sales.

EDUCATION / TRAINING
Certificates received:
•	Implementing Microsoft Windows 2000 Professional and Server
•	Microsoft Windows 2000 Network and Operating System Essentials
•	Administering Microsoft Windows NT 4.0
•	Supporting Microsoft Windows NT 4.0 Core Technologies
•	Franklin Covey The 7 Habits of Highly Effective People
•	Microsoft Project 2002	•	Step I: Odyssey, by MITA,  Step II: Product Knowledge
Workshop, by MITA
•	Ci7500 Color School, by MITA
•	Introduction to Access, by Computer Learning Network
•	Managing Multiple Projects, Objectives & Deadlines, by SkillPath
•	Currently working towards PMP Certification