EDUCATION:
06/03 - Technology Consulting Services
01/03 - City University of New York, College of Staten Island
Bachelor of Science in Computer Science
06/01 - City University of New York, College of Staten Island
Associate of Applied Science in Computer Technology
Minor: Electrical Technology
CERTIFICATIONS:
06/03 - GT Solutions - New York, NY
CompTIA A+
Certification ID Number: COMP001001209095
06/03 - GT Solutions - New York, NY
CompTIA Network+
Certification ID Number: COMP001001209095
Cisco Certified Network Associate (CCNA)
Course completed at Technology Consulting Services - New York, NY
Pending Examination
Microsoft Certified Systems Administrator (MCSA)
Course completed at Technology Consulting Services, New York, NY
Pending Examination
SUMMARY:
More than a decade of IT and customer service experience with cargo, travel,
airline, construction, education and IT consulting industries. Knowledge
attained in server and workstation construction, networking, administration,
maintenance, diagnosis, and repair. Highly organized individual with strong
attention to details and follow through. Possess exceptional interpersonal and
communication skills. Excellent teamwork and dependability.
SKILLS:
Operating Systems: Windows XP, Vista, 7, Windows 2000 Server, Windows Server
2003, Cisco IOS 12.x, Red Hat and Debian based Linux, Mac OS X, Sun Solaris 8 and
10.
Hardware: Printers, IBM Compatibles, Laptops & Notebooks, Bridges, Bus Boards,
Cable Modems, Analog and ISDN Modems, Fax Servers, Cisco routers, Covad IDSL
routers, Cisco Catalyst switches, DSU/CSU, Patch Panels, Raid Arrays, Ethernet
Cabling, UPS.
Software: Microsoft Office XP, 2003, 2007, Active Directory for Microsoft
Windows 2000 and 2003 Servers, Microsoft Exchange 2000, and 5.5, SMS, Symantec
Antivirus, Trend Micro Antivirus, Adobe Acrobat, Adobe Photoshop, Firewalls,
Macromedia Flash MX, Norton Internet Security, Packet Analyzers, Quickbooks,
Veritas BackupExec.
Programming: HTML, Visual Basic scripting, VBA, C, C++, JavaScript, Perl, Expect
TK/TCL, Bash, Korn, and C shell scripting.
Networking: DNS, TCP/IP (6 yrs), LAN (6 yrs), WAN (5 yrs), VLAN, VPN, DHCP,
HDLC, HTTP, IGRP, ICMP, ISL, IPX/SPX, LAPB, LAPF, LAPD, MAC, MS-CHAP, NetBEUI,
NAT, NetBIOS, NFS, OSPF, OSI, PAP, PVC, PPP, PPTP, POP3, PRI, RAS, RARP, RIP,
RIP-2, SCP, SFTP, SSH, SSL, SLIP, SMTP, SNMP, STP, SVC, Telnet, TFTP, UDP, VLSM,
VTP, CIDR.
EXPERIENCE:
06/07 to Current TruePosition
Senior Customer Service Engineer
• Remotely administered TruePosition’s Wireless Location System (WLS) deployed
within AT&T and T-Mobile’s carrier network.
• Assisted customers with repair, replacement, recovery, or upgrade of
problematic hardware and software.
• Documented system misbehaviors, maintenance, and system failure recoveries
using Clearquest or Remedy applications.
• Performed and verified tape backups for the Solaris servers installed within
the carrier’s network.
• Monitored and addressed network problems at carrier cell sites or within the
carrier’s switch office.
• Tested T1 channels to verify continuity between TruePosition Linux servers
installed at the switch and devices at the various carrier cell site cabinets.
• Updated TruePosition’s network by applying configuration files by using the
EMS and SCOUT applications.
• Audited TruePosition’s hardware and software configuration within the
carrier’s network to proactively identify and prevent costly system issues.
• Increased productivity by creating scripts and applications for TruePosition
colleagues.
• Environment: Windows XP, Solaris UNIX, Linux, Operation Support Subsystem
(OSS), Location Measurement Unit (LMU), Element Management System (EMS)
application, EMS Servers, SCOUT application, SCOUT servers, Abis Monitoring
System (AMS) Servers, Serving Mobile Location Center (SMLC), Wireless Location
Gateway (WLG), PuTTY, VPN, Microsoft Office, Visual Basic, BASH, and Expect
scripting, VBA Macros, SCP, SFTP, SSH, Telnet, Wi-Fi.
06/05 to 05/07 TruePosition
Lead Field Test Engineer
• Operated and performed thorough testing of TruePosition’s 911 Time Difference
of Arrival (TDOA) Wireless Location System (WLS) in preparation for deployment to
T-Mobile.
• Dispatched technicians to various cell sites to repair or replace erroneous or
defective devices.
• Documented system progression and notified TruePosition’s upper management
through periodic conference calls.
• Performed and verified daily backups using PuTTY and UNIX to execute scripts
and examine logs.
• Monitored and addressed network problems at T-Mobile cell sites or within the
T-Mobile Switch office.
• Tested T1 channels to verify continuity between the T-Mobile switch DSX panel
and TruePosition devices at various T-Mobile cell site cabinets.
• Updated TruePosition’s network by applying configuration files provided by
TruePosition’s Network Design Team.
• Provided training and demonstration of the E911 system to T-Mobile personnel.
• Environment: Windows XP, Solaris 8, Linux, Operation Support Subsystem (OSS),
Location Measurement Unit (LMU), Element Management System (EMS) application, EMS
Servers, SCOUT application, SCOUT servers, Abis Monitoring System (AMS) Servers,
Serving Mobile Location Center (SMLC), Wireless Location Gateway (WLG), PuTTY,
VPN, Microsoft Office, VBA Macros, SFTP, SSH, Telnet, Wi-Fi.
01/05 to 05/05 TruePosition
Drive Tester (full-time, contract)
• Maximized and maintained network performance by monitoring TruePosition’s
network and preventing problems.
• Drove along predetermined routes to obtain Longitude and Latitude data of my
position from various cell sites.
• Established a connection to TruePosition’s network through a VPN tunnel from
within a wireless LAN to transfer GPS data to TruePosition employees at the
Atlanta T-Mobile Switch office.
• Environment: Windows 2000, Drive Test Client Application, Street Atlas,
Microsoft Office, Internet Explorer, VPN, DOS, ICMP.
02/03 to 08/04 Swift Contracting and Maintenance - Brooklyn, NY
Systems Engineer (part-time)
• Performed installations, repaired and replaced personal computers and office
equipment.
• Maintained office data infrastructure on Windows servers and workstations.
• Provided 24-hour on-site or remote support for network end users.
• Managed and backed up data by systematically organizing files and using
NTBackup.
• Configured DNS and applied DHCP to allow intra-network and internet
communication.
• Implemented and managed network security by using firewalls to impede unwanted
network access.
• Maximized and maintained network performance by monitoring the network and
preventing problems.
• Restricted network access to file resources to unauthorized users by
implementing password authentication on files and shared network folders.
• Upgraded, replaced, and troubleshoot Windows 2000 and XP and Microsoft Excel,
Word, Outlook, Project and Quickbooks.
• Environment: Windows 2000, XP, Microsoft Office, Outlook Express, Internet
Explorer, DOS, Norton Antivirus, Internet Security, WinEstimator 8.0, Famatech
Remote Administrator 2.1, Covad IDSL Router, Ricoh Laserjet Printers, Quickbooks,
Ad-aware 6, Dell, ZoneAlarm Firewall, DHCP, Telnet, DNS, POP3, SMTP, UDP, ICMP.
02/03 to 02/04 CadréNET - Staten Island, NY
Network Engineer
• Configured, monitored, and administered networks remotely through VPN
tunnels.
• Diagnosed and solved erroneous issues with clients’ software and hardware
resources.
• Managed access to resources by using group policies in Windows 2000 Server and
Windows Server 2003.
• Configured and installed Microsoft Installer and Transform packages over the
network.
• Implemented and managed Active Directory in Windows 2000 Server and Windows
Server 2003.
• Created, managed user accounts, and restricted use of network resources
exclusively to intended users by using NT Permissions.
• Composed file servers, Exchange servers, fax servers, and print servers, using
Windows 2000 Server.
• Repaired, replaced, and upgraded clients’ workstations from Windows 95, 98,
NT, Me, 2000 and XP.
• Environment: Windows NT 4.0 Server, 98, Me, 2000, 2000 Server, XP, Server
2003, Microsoft Office, Exchange, Outlook, Internet Explorer, DOS, VPN, Norton
Antivirus, Symantec Antivirus 8.1, Ad-aware 6, Telnet, Famatech Remote
Administrator 2.1, Remote Desktop, Terminal Services, Citrix Metaframe, Active
Directory, LAN, WAN, APC UPS, Laptops, Raid Arrays, Castelle FaxPress Fax Server,
Veritas BackupExec 8.6 and 9, Dell, Ricoh, Gateway, Hewlett Packard, Deskjet,
Laserjet, Brother Multifunction Printers, TCP/IP, ICMP, DHCP, FTP, DNS, PPP,
PPTP, MS-CHAP, NAT, POP3, SMTP, UDP, TFTP.
12/02 to 12/03 The College of Staten Island - Staten Island, NY
Computer Technician/Tutor (College Assistant)
• Created and edited web pages using HTML, Photoshop, Dreamweaver, and
FrontPage.
• Tutored college math and computer science courses.
• Repaired and maintained network printers and office copy machines.
• Replaced corrupted workstation operating systems by downloading and installing
OS images from the Network Linux server.
• Maintained and provided support for the data infrastructure, the network
domain, and the end users.
• Controlled usage of resources within the network domain by using group
policies in Windows 2000 Server.
• Provided technical and academic assistance for students and staff.
• Replaced corrupted workstation operating systems by downloading and installing
OS images, which were created by using Norton Ghost, from the network Linux
server.
• Environment: Windows NT 4.0, 98, 2000, Microsoft Office, Visual Basic and C++,
DOS, Linux, Norton Antivirus, Hewlett Packard Laserjet Printers, Laptops, Adobe
Acrobat 6.0, Photoshop 7, Macromedia Dreamweaver, Flash, Norton Antivirus, Ghost,
Go-Back 3, ICMP, UDP, TFTP.
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