Todd Younkin
704 Coolidge Street
New Cumberland, PA 17070
Email:  [Send email using form at bottom]
Home Phone:  [Send email to request phone number] 95-3686


 Profile:   

•	Highly motivated, able to work independently or in a group.
•	Quick learner, always ready to learn new skills.
•	Detail oriented.
•	Strong work ethic.
•	Advanced computer skills.
	

 Professional Experience:

•	Proficient in Hardware and Software troubleshooting, including hard drives, 
cd-roms, memory upgrades, etc on personal/workstation computers..  

•	Proficient in Operating Systems, such as Solaris 8, 9, 10, Microsoft Windows
95, 98, 2000, NT, ME, XP, Vista and 7, as well as MS Office Suite.

•	Assisted users with problems and educated them on how to correct those
problems.

Work History:

10/2009-Present            Hewlett Packard, Inc                                 
   Camp Hill, PA
            
       JOB DESCRIPTION
Under General Direction:
•	Tier II Technical Support that provide support and expertise on phone, and
using remote tools for fault isolation on complex system/network problems. 
•	Assist with installation, de-installation, break/fix, upgrades, evaluations,
and performance issues. 
•	Accept work assignments, schedule work, perform and document case activity
according to policy. 
•	Escalate problems to appropriate resource as required. 



Technical Skills/Knowledge:
•	Ability to navigate a Unix file system using the CLI 
•	Basic to advanced Solaris administration 
•	Networking concepts such as IP Multi-pathing and link aggregation 
•	Sparc and x86 based hardware knowledge  
•	Manage files & directories, create archives, and compress, view & uncompress
files in the Solaris OS. 
•	Knowledge in virtual file system, ZFS, UFS, zones and domains 
•	Strong People - Customer Service Skills (Call Center/Help Desk experience) 

8/2009-10/2009              Unemployment Compensation

8/2008-8-2009                Getwireless.net Inc                                
       State College, PA

Network Helpdesk Technician
      •       Provided Customer computer and Internet support through telephone,
email, and on-site appointments.
      •       Maintained internal computer systems as well as back up systems,
anti-virus and program support.
      •       Installed and maintained new equipment as needed, both internally
and for customer/client use. 

References:

Personal:  Aaron Battles 1210 North Atherton St. Apt 109 State College, PA
16803
(814) 321-4942

Professional: Michael Caldwell; 220 Regent Court Suite B State College, PA
16803
(814) 380-1505

Professional: Jason Lane; 225 Grandview Ave Camp Hill, PA 17011
 [Send email to request phone number] 50-0663