ANDREA HAYNES
1800 Drexel Lake Drive, Columbia, SC. 29223 • [Send email using form at bottom]
•  [Send email to request phone number] 82.9855 c910.988.8425

DIRECTOR / SENIOR FINANCIAL ANALYST / ADMINISTRATOR
System Performance Optimization    •    Business Systems Analysis    •   
Healthcare Manager    

Accomplished, Results-Driven and Innovative Professional leveraging proven
strengths in the development, launch, and management of crucial process
improvements, performance reporting, financial analysis, business support and
business development. Excellent project management skills, adept at developing
and integrating cost benefit analysis, productivity management and continuous
quality improvements. Proven track record as Agent of Change with experience in
developing and implementing policies, protocols, and processes that focus on
critical company issues. Extensive knowledge in Budget Control and Forecasting;
superior PC / spreadsheet skills; Possessing multi-functional skills, including
technical, management, and administration. Key contributor with extensive
experience in strategic thinking, problem-solving, communications, and public
relations. Polished, persuasive communicator and negotiator; extensive experience
working  with senior level client’s from every industry; forms productive working
relationships with individuals from diverse backgrounds and at all organizational
levels.

KEY TRANSFERABLE COMPETENCIES	
• Operational Effectiveness
• Performance Excellence
• Business Plans
• Human Resources
• Regulatory Readiness
• Process Redesign	
• Project Management
• Recruitment & Training
• Operating Budget/Financial Management 
• Research & Development
• Cross Functional Team Leadership
• Strategic Planning	
• Business/Program Development
• Staff Leadership & Development
• Cost Benefit Analysis 
• Client Relations
• Process Improvement Strategist
• Certificate Need Application
• Capital Project Analysis

KEY CONTRIBUTIONS	
 Catalyst for Company growth instrumental in playing a key role in the
construction of a $14.6M facility, interfacing with developers and executives to
create a successful business plan for company expansion; 
 Business Development Expert who functioned as a company spokesperson,
coordinating events to expand organizational visibility and networking within the
community to forge key alliances;
 Business Strategist who successfully utilized best practices to
reinvigorate process flows companywide to enhance customer satisfaction;
 Consultant who directed, designed and deployed a staff of 80 employees
and managed an operational and capital budget with 13 cost centers, generating
$2.5M in revenue;
 Highly Effective, multi-disciplined leader with powerful analytical
skills that solves companies most complex and sensitive business challenges and
also provides leadership training;
 Uniquely Qualified to produce measurable results in both established
organizations and smaller emerging businesses;
 Corporate Strategist / Business Development Expert who consistently
drove business to success and energizes organizations.

CORE COMPUTER EXPERTISE______________________________________________
Microsoft Excel - Microsoft Word - Microsoft Project - Microsoft Outlook - 
Microsoft Access -  Microsoft Publisher -  Windows 2003/2000/ NT/ 98/ 95/ CE 

PROFESSIONAL CAREER TRACK	

Always and Forever Enterprise, Inc - Fayetteville, NC and Jacksonville, FL      
                              2005 -2008                                         
                                                                     
Chief Operating Officer

Analyzed market and financial information, prepared balance sheets and profit
and loss statements, developed long and short term strategic plans and
interpreted current and projected financial and market position. Interfaced with
executives to secure contracts for the organizations’ automobile transportation
needs. As a consultant, conducted all the books: bookkeeping, accounting, legal,
governmental, regulations, maintenances. Meet with various key individuals to
network and obtain contacts, new work and expansion. Partial owner in business.

Key Achievements:
 Examined market and business situations and adapted to circumstances;
 Created extensive ways to reduce expenses and increase revenues;
 Expanded equipment, purchased new trailers and a F-450;
 Developed business by meeting with bank for business loan to expand;
 Reduced maintenance expenses;
 Expanded business into another state as sub-hauler.

Held Three Position for Cape Fear Valley Health System
Cape Fear Valley Health System - Fayetteville, NC                               
                                                           2007
Process Redesign Manager
Cape Fear is a not-for-profit regional health system with 397 bed acute-care
hospital, a 112 bed long term acute care hospital, a 78 bed rehabilitation
center, a 32 bed behavioral health care center, 15 physician practices, 3 urgent
cares, a multi-specialty outpatient center and a comprehensive fitness and
wellness center with 3000+ employees. 
Key Achievements:
 Developed innovative patient care methods while maintaining personnel
accountability to enable customer, physician, and staff satisfaction;
 Ensures compliance with DFS and JCAHO regulations as well as legal
requirements; 
 Analyzed the effect of safety and quality developments as well as
financial impacts;  
 Trained, supported, and mentored employees in new procedures; 
 Amplified efficiency through the implementation of cutting-edge
technology;  
 Established successful collaboration in the process redesign by
communicating with stakeholders, healthcare providers, and consultants;  
 Utilizes EMPATH guidelines to participate in facility-wide
improvements; 
 Coordinated committee meetings and interfaced with departmental leaders
to secure sponsorship for organizational changes;
 Change Management – Created change among employees, change processes
for improvement, securing employee support, gave employees graphical information
on how changes have improved operations. 

Cape Fear Valley Health System - Fayetteville, NC                               
                                              2005 - 2007
HPN Service Line Director
Significant influence on health care system as it was an expansion of services.
Functional areas of authority included: Marketing planning, sales promotion (time
share), planning, writing, presentation skills, communication skills,
coordinating, organizing, analytical skills, and meeting deadlines. Reported
directly to CEO. 
Key Achievements:
 Significant influence on health care system as it was an expansion of
services;
 Directed staff of 80 employees with 12 direct reports;
 Managed operational and capital budget with 13 cost centers, generating
$2.5M in revenue;
 Served an integral role in the planning and construction of a 2-story,
64,000 sq ft, $14.6M facility on 14 acres, including a primary care office as
well as a laboratory, radiology, pharmacy, urgent care, physical therapy,
occupational therapy, sleep lab, and cancer center; 
 Interfaced with developers and executives to create a successful
business plan for company expansion;
 Initiated team monthly facilitation meetings to enhance facility
productivity and developed a marketing team to enhance facility visibility; 
 Functioned as a company spokesperson and networked within the community
to forge key alliances; 
 Asked by (CEO) to take a temporary assignment to assist with an
important hospital initiative.
Cape Fear Valley Health System - Fayetteville, NC                               
                                              2004 - 2005
Decision Support Analyst
This position gave me access to significant information, departments and
contacts. Served on committees that included long term acute care hospital
committee, master facility plan steering committee, smoking, 4 HPN committees,
outpatient satisfaction. Position involved planning, writing, coordinating and
analytical skills. Reported directly to CEO.
Key Achievements:
 Provided critical support to senior management, investigating existing
national data to create analytical studies;  
 Established and integrated an internal customer satisfaction system;  
 Evaluated physician satisfaction scores, executing feedback and action
planning sessions; 
 Designed presentations for executives, outlining the company’s ten year
projections and strategic plans;
 Managed operational teams, including clinical, support, affiliate, and
IST to effectively design and build HPN clinical facility.  

Education and Credentials
• Master of Science in Health Administration 
• Master of Business Administration 
  -University of Alabama in Birmingham
• Bachelor of Science in Biological Sciences 
  -University of Alabama in Huntsville