Lester M. (Mel) Cooper, Jr.
216 South Downs Way
Fort Mill, SC  29708
 [Send email to request phone number] 33-3470 (home)
704-582-2304 (mobile)
[Send email using form at bottom]


Career Summary:
A seasoned professional with twenty-eight years experience in the development,
implementation and maintenance of computer application software systems, and the
supervision and mentoring of associates. Major strengths are in staff management,
technical leadership and project management. A dependable, thorough
results-oriented team player with an exemplary work ethic and superior
interpersonal, written and oral communication skills. Strong analytical,
organizational and problem-solving skills with a proven track record of quality
deliverables and performance. Retired since April, 2006.

Professional Experience:

Aug 2000 to April 2006	City of Charlotte
	Charlotte, NC
	Business Process Re-Engineering Consultant/
	Special Projects Coordinator
•	Designed, implemented and administered an I/T Services Request process.
•	Performed business process analysis for various departments outside I/T in the
City.
•	Served as project manager of the design and implementation of a Business
Continuity/Disaster Recovery plan for the I/T department.
•	Served as I/T Liaison for the renegotiation of the joint printer/copier
contract with the City, Mecklenburg County, and Rock Hill, SC.
•	Participated in updating and re-writing Service Desk processes for a third
party provider.
•	Served as I/T liaison for various areas of the City at their request in
evaluating software solutions.

Aug 1997 to Jan 2000	Information Architects Corporation
	Charlotte, NC
	Client Services Manager/Y2K Operations Manager
•	As Y2k Operations Manager reporting directly to the COO, managed the warranty
support efforts and requirements of the business across the year-end into 2000.
•	Managed and assisted heavily in establishing Y2K remediation teams, including
interviewing and hiring needed special skills, performance reviews, mentoring,
and at times problem/conflict resolution. Coordinated the development techniques
and processes, and performed client project management for Assembler, JCL, C/C++,
Pascal, and a host of 4GL languages including Visual Basic, Oracle, PowerBuilder
and others.
•	Oversaw the day-to-day operations of a 21-member department performing the
above tasks, amounting to a total volume of over 18 million lines of code
processed in two years, with a defect rate of less than .001%.
•	Coordinated the staging and workflow process for almost 300 separate projects
in the two year time period, with an on-time delivery rate of over 97%.
•	Maintained both technical and non-technical relationships with clients.
 
Lester M. (Mel) Cooper, Jr.

•	Implemented the pricing and volume-throughput matrices for the multiple
languages assigned, and provided same to COO as required for contract
negotiations.
•	Participated in client presentations both in-house and on-site, for domestic
and international clients.

Oct. 1992-Aug. 1997	Print & Ship, Inc.
	Charlotte, NC
	Owner/operator
•	Operated a successful business-services company located in a neighborhood
shopping center. Services included commercial-counter shipping for UPS, FedEx,
Airborne Express and Roadway Package Service, word processing services for
individuals and business, volume and specialized copying, printing and binding,
and operating a United States Postal Service contract station under the direct
auspices of the USPS.

Third-Party Products
•	Microsoft Office Suite thru 2003 versions
•	QuickBooks/Quicken

Formal Education
State Technical Institute at Memphis, Memphis, TN
A.S., Business Data Processing Technology-1978
Summa Cum Laude: Phi Theta Kappa: President of Student Data Processing Society

Professional Training/Workshops/Seminars
	Certificate of Process Management-UNC Charlotte
	Gung-Ho (Ken Blanchard Lessons in Leadership Workshop)
	First-Things-First Time Management (Stephen Covey Leadership Workshop)
	Conflict Management
	Basic Facilitation Skills
	Object Oriented Programming Concepts
	Hogan Banking Systems Training
	Principles of Banking
	Introduction to Savings & Loan Business
	Savings Account Processing
	Demand Deposit Processing
	Time Deposit Processing
	Customer Information Systems

Military Service
	U.S. Army Security Agency, August 1972-January 1976; Honorable
Discharge; Sergeant (E-5)
	Top Secret Security Clearance with Cryptographic Access

Appointments
	Notary Public-South Carolina

Community Service
	American Legion South Carolina Post 43; active member in good standing
	Vietnam Veterans of America; active life-member in good standing
	Scottish-American Military Society: active life-member in good
standing: National Comptroller