SUMMARY OF QUALIFICATIONS
	
	Versatile and energetic professional with outstanding communication and
organizational skills. Demonstrated expertise in development and production of
business marketing and technical communications including marketing brochures,
sales collateral and product guides, web content, newsletters, training materials
and user manuals.  Proven ability to grasp new information quickly and
communicate technical concepts efficiently. Ability to prioritize and manage
multiple projects, and develop a rapport with a wide variety of personalities.
Thrive in both independent and collaborative environments. 
	
	EXPERIENCE
	
Camstar Systems Inc., Charlotte, NC                   				2006 to 2008
Marketing Communications Writer
Responsible for creating communications that effectively described and promote
the company and its products. Wrote, edited, revised, and created layouts for
printed and web-based marketing materials and press releases for an international
manufacturing software company.  

•	Interviewed software developers, technical analysts and other subject matter
experts to write and design various product data sheets, sales collateral and
presentations, and client updates.
•	Wrote 8 “Solution of the Week” guest columns for monthly FDA News magazine
which targeted existing customers and sales prospects.
•	Researched and wrote all company press releases announcing new customers, new
products and releases, business partnerships, customer conferences and workshops,
company awards and more.
•	Wrote and designed all customer success stories which were a key factor in
helping to attract new customers. 
•	Researched and wrote in-depth technical white papers featuring discussions of
new technology and designed to educate the market including potential clients.
•	Participated in branding and product positioning strategy sessions with other
marketing staff members.
•	Wrote marketing and technical content for a number of product, industry,
search engine optimization, and general overview web pages on company website to
enhance the company brand and attract new business.  
•	Hosted several live Webinars during company webmaster’s absence: loaded
speaker presentations, welcomed participants, set up and monitored polls, chat,
and questions and answers.  


Affiliated Computer Services, 
Southeast Data Center, Columbia, SC                   				2004 to 2006
Business Communications and Quality Assurance Manager
Managed Business Communications and Quality Assurance functions for regional
data center for a global IT outsourcing company. Site Manager for Client/Employee
Communications, Client Reporting, ISO 20000, and Disaster Recovery.
Client/Employee Communications:
•	Wrote and designed all client communications including, presentations,
letters/email, memos, charts, and other business communications, to enhance
client relationships.
•	Developed and maintained Client Feedback Scorecard to improve communications.
•	Planned the Data Center Ribbon Cutting Event: created press packet, contacted
local media, wrote executive speeches.
•	Developed and maintained employee Intranet site resulting in increased
communications and knowledge sharing among employees.
•	Wrote instructions and provided employee training materials for new IP phone
system that ultimately were utilized by local Cisco Systems Representative. 
Quality Assurance:
•	Oversaw ISO 20000 certification and renewal process as the ISO 20000 Site
Manager. 
•	Managed Site Representatives for 13 ISO Processes to become one of the first
four company sites certified. 
•	Developed and coordinated an Employee ISO 20000 Training Project which
improved employees’ knowledge of standard processes.

Palmetto GBA, Columbia, SC                   						2003 to 2004
Communications Specialist
 
Responsible for design, graphic presentation, and testing of web-based training
courses. Edited WBT content written by subject matter experts. Wrote and designed
both print and electronic training materials for national government contractor.

•	Designed and edited the Palmetto Brochure, a marketing brochure which helped
attract new contracts.
•	Created and maintained a quarterly marketing presentation which showcased
local division strengths to assist in winning new contracts.
•	Wrote and revised various training materials, including articles and
brochures, job aids, WBTs, and PowerPoint presentations.
•	Designed web-based training courses including creation of graphics, writing
and editing of storyboards, coordination with programmers and initial testing
phase.


Misys Healthcare Systems, Columbia, SC    						1999 to 2002
Technical Writer/Documentation Specialist 

Responsible for written content, design, printing, and production of all
communication needs for a local division of a global medical software company. 
Managed all documentation projects, from analyzing target audience, to planning,
designing, and writing, seeking approvals, meeting deadlines, through printing
and production phases.  
•	Interviewed programmers, software support analysts and subject matter experts
to document functionality of new software releases, enhancements and updates in
user manuals.
•	Produced marketing brochures and sales collateral, which brought little known
services and software applications to clients’ attention, increasing add-on
sales.
•	Built and maintained overall site architecture and initial pages for Employee
Intranet site that streamlined knowledge sharing among employees.
•	Managed outside vendors to ensure printing and production of documentation
materials were completed in a timely and accurate manner.
	
	EDUCATION
	
•	M.A.,  English,  Clemson University,  1991
•	B.A.,  English,  University of South Carolina at Spartanburg,  1988    Minor: 
Journalism