Senior Operations Leader

Innovative and resourceful leader with verifiable year-after-year successful
accomplishments effectively delivering profitable operations and quality
administration in the retail industry. Inspires organizations to achieve
excellence in customer service, operations, sales, planning, development,
execution, follow-through, and profit. Possesses insight and extensive experience
in the management of complex processes and in motivating large groups of
employees across multiple locations and functions to deliver exceptional results.
Widely regarded as a visionary leader, trusted coach, skilled negotiator and
strategic decision maker with impeccable organizational skills and a passion for
talent development and organizational growth.

Areas of Excellence
n Team Building and Motivation
n P & L Management

n Supply Chain Management
n Expense Management
n Logistics & Distribution
n Change Management
n Strategic Planning
n Turnaround
n Process Improvement

Sales & Marketing
Spearheaded sales growth and profit improvement in the company's flagship PGA
TOUR Superstore. Created, developed and led a management team focused on growth
strategies and leadership across all aspects of customer service, marketing,
financial acumen and organizational improvement. At Best Buy Corporation
significantly grew and nurtured business sales to commercial partners throughout
North and South Carolina. Networked with store management and associates to
provide specialized education/training for everyone in business sales
techniques.
Provided executive leadership for more than 20 regional and district managers,
analysts and systems specialists at Kmart Super Centers.

Key Achievements:

 * Consistently achieved #1 or #2 ranking in annual sales and profit for all PGA
TOUR Superstores, in addition to serving as the profitable clearinghouse for all
discontinued and clearance products.
 * Continually ranked in the top 10 in weekly, monthly and annual results among
peers serving in 62 different geographical areas across the country for Best Buy
Corporation.
 * Exceeded Kmart sales plan in markets where new competition had been launched.
Drove comp store sales increases averaging 4.6 percent for three years, exceeding
company results.
 * Substantially improved bottom-line operating profits from a $67M loss to a
$33M profit while serving as Director of Store Operations & Administration for
the Kmart Super Centers.

Operations & Administration

Revitalized operational standards to elevate everyday store appearance and
enhance the customer shopping experience for PGA TOUR Super Store. Developed a
strong operational infrastructure and invigorated sales, profits, operating
performance and people development for Kmart Super Centers in an eight-state
region with $1.3B in revenue. Developed and implemented standard operating
procedures for the field organization that improved bottom-line operating profits
of the entire Kmart Super Center organization. Effectively coordinated and
managed space allocation, personnel issues, management development and overhead
budgeting.

Key Achievements:

 * Spearheaded a major remodel and expansion of the flagship PGA TOUR Superstore
store to add an additional 15,000 square feet of selling space, sooner than
expected and well under budget.
 * Substantially reduced inventory shrinkage while achieving store "best ever"
results within the company.
 * Defined and implemented a focused hiring process that significantly improved
the quality of performance in those hired and minimized the turnover for all
positions within the store.
 * Developed and applied a pay for performance compensation philosophy where
pay, recognition and reward were tied to desired behavior and results.
 * Significantly lowered operating expenses for Kmart Super Centers from 22.7%
down to 19.8% level over an 18-month period of time, saving $1.6 million for the
region.

Logistics & Distribution

Successfully managed and directed all aspects of the inventory management
division consisting of a $14M budget and 295 associates for Kmart. Oversaw
allocation of merchandise into the distribution centers and out to the stores.
Directed replenishment of all merchandise for both the Hardlines and Softlines
business groups. Proven leadership skills in the development, training and
coordination of four planning & distribution managers and their respective
logistics coordinators to successfully implement and effectively manage their
merchandising business plans.

Key Achievements:

 * Liquidated a total of $1.2 billion in old, discontinued inventory from
company ownership over a period of nine months without any dramatic impact to
bottom line operating profits.
 * Directed the analysis and overhaul of the entire import merchandise flow
process.
 * Defined and implemented process improvements necessary to enhance overall
accuracy of store inventory and allow product replenishment to occur more
effectively based on improved store-level unit integrity.

Professional Experience

PGA TOUR Superstore Atlanta, GA
GM - District Manager in Training 2006 to 2009

Best Buy Corporation Minneapolis, Minnesota
District Manager - Commercial Sales 2003 to 2006

Kmart Corporation Troy, Michigan
Regional Vice President 1997 to 2002

Director-Store Operations and Administration 1995 to 1997

Director-Merchandise Logistics, Replenishment and Distribution 1994 to 1995

Manager-Inventory Management Administration 1993 to 1994

Manager-Planning, Distribution, Administration and Training 1988 to 1993

Other Positions

Served in positions with increasing levels of responsibility, including
corporate headquarters management (director of operations; selected as "executive
on loan" for a strategic planning project), regional office management
(supervised training/development and expenses; served as human resource manager,
district management and store management). Significant accomplishments included:
 * Corporate: Directed more than 36 regional staff, 120 district managers and
1,600 stores in operational procedures as well as the training/development of all
district and regional staff.
 * Corporate: Worked cross-functionally with executives from other tri-county
area businesses on a strategic planning project in conjunction with the City of
Detroit.
 * Region: Directed 20 district managers and more than 400 stores in 8 states.
 * Received national awards for the best labor percentage and highest
productivity levels in the same year.

Community Involvement

Executive committee member of Oakland University Presidents Club; chairperson of
the membership committee.
Executive board officer (first vice president) and president of the Rainbow
Connection, a non-profit organization providing wishes to children and families
faced with life-threatening illnesses.
Founder and chairperson of an annual Charity Golf Classic and Auction known as
"Fore the Kids," which raised approximately $18,000 per year for children and
their families who need wishes granted. During the first seven years, over
$110,000 had been raised through these efforts.