Raun Estes	186 Heises Pond Way
Columbia, SC 29229
(803)361-6089
Restes2779@hotmail.com
I am looking for an IT Specialist/Systems Administrators’ position that will
allow me to help a progressive organization meet and exceed its growing and
constant computing challenges, while allowing me the opportunity to further
advance my skill sets and grow my career
Certification 		Obtained Microsoft Certified Professional (MCP) March of
2006 and have taken and passed 2 out of 4 Windows Server 2003 platform
certification exams  in 2008 (working on MCSE)
	Windows Server 2008 Boot Camp Training taken and passed in March 2009
	A+ Hardware Certification completed July 2007
Technical Skills		Extensive experience with Microsoft products and
Operating Systems such as Microsoft Office Suite and Windows XP and Windows
Server 2000 and Windows Server 2003
	Administer, Troubleshoot, Build and Deploy MS SQL and Oracle 10g
servers
	Install and configure Qlogic HBA fiber channel cards for SAN drives via
EMC's Power Path Multipathing
	Completed Microsoft course 6418B (Deploying Windows Server 2008)
bootcamp and currently taking Implementing and Administering Windows Server 2008
Environment through eLearning course on Microsoft Partner Portal. 
	3 years experience (as primary backup focal for datacenter consisting
of a little over 3600 servers) monitoring, managing, troubleshooting, and
resolving backup issues via Veritas Netbackup 5.1 and 6.5 and also Backup Exec
	Experienced using administrative tools in Windows Server/Workstation
and Windows 2000 and 2003 Advanced Server to create Primary and Backup Domain
Controllers, create Domain Forests, manage users and groups, and assigning
rights/permissions
	Over two years experience performing troubleshooting tasks for
connectivity, speed, and packet loss issues
	Knowledge and experience using Routed Protocols: TCP/IP, IPX/SPX, and
AppleTalk; and Routing Protocols: RIP, IGRP, EIGRP,  and OSPF
	Five years of experience building, troubleshooting, and upgrading
computers in general
	4 years working with customers in a windows server 2000/2003
environment, resolving complex customer issues related to Windows OS’s and
various applications hosted on all Windows platforms
	For the past 15 months I have supported Windows servers 100% remotely
to resolve trouble tickets.
	Working knowledge and experience working with, troubleshooting, and
configuring VPN’s
	Familiar with and have some work experience in NLB (Network Load
Balancing)
	Knowledge  and experience with Windows Clustering and cluster
administration.
	Working knowledge and experience with Citrix Server and X-to-PC user
administration
	Working knowledge and experience with print server configuration and
issues
	Well accustomed to working with third-party vendors to troubleshoot
complex third-party application issues and installs
Education







	10/08 to 1/09 	              South University	          Columbia, SC
	Currently attending classes in pursuit of a four-year Network
Securities degree
	Classes include Database Systems’, Web Security Fundamentals, C+
programming, and a Network Administration option
08/05 to 12/07	Technical College of the Lowcountry	Beaufort, SC
	Completed Cisco Systems’ Computer Networking Academy semesters 1-4
inclusive was the CompTIA A+ certification course and fundamentals of the
Microsoft Certified Systems Engineer certification
Future Certification Goals	MCSE (Microsoft Certified Systems Engineer)
certification in late 2009
CCNA (Cisco Certified Network Administrator) certification planned
Employment History
	
	Sr. Server Operations Engineer, Continental Diesel Systems, columbis,
SC 9/09 to Current
	Systems Engineer, Aurora Technologies Group, Columbia, 07/09 to
Current
	Senior Systems Administrator Associate Professional, CSC, Blythewood,
SC, 03/08 to 08/09
	Technical Customer Service Rep, Business Vitals LLC, Columbia, SC 
03/07 to 11/07
	Workstation/Server Hardware Technician, Net Solutions, Lady’s Island,
SC, 05/06 to 02/07
	IT Work Study – IST and Electronics Dept., Technical College of the
Lowcountry, Beaufort, SC, 01/06 to 09/06
	




Duties and Details

	Sr. Server operations Engineer, Continental Diesel Systems
Suport , Monitor and Maintain a multi-platformed Windows Server 2003 domain
consisting of Windows 2000, 2003, and 2008 Servers; in addition to a handful
RedHat and Solaris servers as well.
•	Support day to day run and maintain of Windows servers and their hosted
applications
•	Manage Backup and Disaster Recovery for the 2 sites/offices here in Columbia
and Blythewood, SC via Veritas Netbackup 6.5 ( I am the backup and Disaster
Recovery focal for these sites)
•	Manage and maintain the SpectraLogic tape libraries at both locations
•	Administer Active Directory Users, Groups, Computers, and Group Policies
•	Build, Support, and Maintain numerous virtual machines via Windows Server 2008
host running HyperV
•	Learning Linux and Solaris Administration on the job
•	Part of a regional Server Operations team that supports all of Eastern US and
Canada for Continental Automotive
•	Lotus Notes administration of Notes ID’s and passwords and mailbox as well as
troubleshooting users’ mail database issues
•	Support and Maintain DFS services behind NetApp Filler on a 16 terabyte NAS
•	Resolve server, application, and networked printer issues for end users 
•	Implement various server and application change requests submitted by end
users
•	Ensure that all servers are up to date on Microsoft Patches and Updates
	

Systems Engineer, Aurora Technologies Group (ATG)
Configure, Support, and Maintain a Windows Server 2003 domains with a current
migration to Server 2008 environment. Support client workstations, work and
resolve customer generated tickets for issues and requested changes

Tasks:
•	Manage and Administer customers' servers and workstation and laptops remotely
through Kaseya  
•	Supporting clients through Microsoft Online Services as a certified Microsoft
Partner and MS Online Services Reseller
•	Active Directory Administration of users, computers, groups, sites and
domains
•	Working on a project to replace a current ESX based virtual  infrastructure
with 2 Server Core boxes running HyperV
•	Research new technologies and hardware options for customer solutions and
implementations 
•	Helping with research, development and design, and implementation of Aurora
Technologies Group's core infrastructure systems hardware and software and
policies
•	Taking advantage of free training and experience opportunities on Server 2008,
HyperV, and Exchange 2010


       Senior Systems Administrator Associate Professional, CSC
Install, configure, and support an organization's local area network (LAN), wide
area network (WAN), and Windows Server systems. Maintain network hardware and
software. Monitor network to ensure network systems availability to all system
users and perform necessary maintenance to support network availability.

Tasks: 

•	Provide customer support as it pertains to server administration in Windows
server 2000 and Server 2003
•	Excellent troubleshooting skills by implementing a process of elimination to
narrow issues down to the root cause
•	Support, Administer, and maintain Windows Server 2003 Active Directory domains
across multiple forests.
•	Configure, Troubleshoot, and resolve simple to complex issues and
configurations pertaining to DHCP, TCP/IP, DNS, and WINS to ensure proper forward
and reverse name resolution across the domain
•	Performing definitive research on a technology or issue that I am not readily
familiar with in order to obtain sufficient knowledge to  resolve issues and/or
learn a technology that is new to me or one  that I have little to no direct
experience with.
•	Support basic Web administration of core web servers (i.e. Able to create new
web sites and virtual directories through IIS 5 and 6 and perform troubleshooting
as needed)
•	Support and maintain day to day server operation for Boeing Commercial
Airlines by means of 100% remote administration over VPN
•	Administer, Troubleshoot, Build and Deploy MS SQL and Oracle 10g servers
•	Install and configure Qlogic HBA fiber channel cards for SAN drives via EMC's
Power Path Multipathing
•	Completed Microsoft course 6418B (Deploying Windows Server 2008) bootcamp and
currently taking Implementing and Administering Windows Server 2008 Environment
through eLearning course on Microsoft Partner Portal. 
•	Configure, analyze, and troubleshoot backup issues and configurations to
maintain 100% disaster recoverability via Veritas Netbackup 5.1 thru 6.5
•	Familiar with use, troubleshooting, and administration of X-to-PC clients and
environments through CMC(CITRIX)
•	Basic to mid-level Citrix applications and profile troubleshooting and
administration
•	Mid level experience and knowledge configuring and administering Clusters and
Network Load Balancing to ensure High Availability of systems and system
resources
•	Basic knowledge and experience with database application such as Oracle 10g
and SQL server. I have also had some courses on database management and a strong
desire to learn more and grow my career into a  database administration role
•	Fluent in change management processes and compliance
•	Experienced with Installation, configuration, and administration of various
3rd party applications. Comfortable working with vendor tech support as needed to
resolve complex application issues.
•	Support Active Directory users, computers, and groups on a daily basis
•	Working knowledge using SUS to manage the release of Microsoft patches and
updates
•	Fluent knowledge and experience with Windows server builds for both single
host systems as well as VM servers
•	Perform data backups and disaster recovery operations via Veritas Netbackup
5.1 thru 6.5.
•	Maintain and administer computer networks and related computing environments
including computer hardware, systems software, applications software, and all
configurations.
•	Implement network security measures to protect data, software, and hardware.
•	Monitor the performance of computer systems and networks, and to coordinate
computer network access and use.
•	Perform routine network startup and shutdown procedures, and maintain control
records.
•	Configure, and test computer hardware, networking software and operating
system software.
•	Recommend changes to improve systems and network configurations, and determine
hardware or software requirements related to such changes.
•	Confer with network users about how to solve existing system problems.
•	Train people in computer system use.
•	Load computer disks, and install software and printer paper or forms.
•	Maintain logs related to network functions, as well as maintenance and repair
records.
•	Coordinate with vendors and with company personnel to facilitate for planned
down time on systems in order to replace defective parts and update or repair
software installations.
•	Diagnose, troubleshoot, and resolve hardware, software, or other network and
system problems, and replace defective components when necessary.
•	Configure, monitor, and maintain email applications or virus protection
software.
•	Research new technologies by reading trade articles, or taking classes, and
implement or recommend the implementation of new technologies.

Technical Customer Service Rep, Business Vitals LLC
Provide technical assistance to computer system users. Answer questions and 
resolve WAN/LAN connectivity problems for clients in person, via telephone or
from remote location. 

Tasks: 
•	Enter commands and observe system functioning to verify correct operations and
detect errors.
•	Install and perform minor repairs to hardware, software, or peripheral
equipment, following design or installation specifications.
•	Oversee the daily performance of hardware firewall and VPN devices and
modems.
•	Set up equipment for employee use, performing or ensuring proper installation
of cables, and configuration of device.
•	Configure, Troubleshoot, and Resolve simple to complex issues and
configurations pertaining to IP addressing and name resolution
•	Configure, Troubleshoot, and Resolve simple to complex VPN issues and
configuration problems through a "Tunnel All" VPN policy to ensure 100%
connectivity and availability between clients' home offices and over 1300 branch
office locations
•	Maintain records of daily data communication transactions, problems and
remedial actions taken, or installation activities.
•	Read technical manuals, confer with users, or conduct diagnostics to
investigate and resolve problems or to provide technical assistance and support.
•	Performing research on a technology or issue that I am not familiar with in
order to obtain sufficient knowledge to  resolve issues and/or learn a technology
that is new to me or one  that I have little to no direct experience with
•	Confer with staff, users, and management to establish requirements for new
systems or modifications.
•	Develop training materials and procedures, and train users as well as other
helpdesk technicians in the proper use, configuration, troubleshooting, and
handling of hardware
•	Refer major hardware or software problems or defective products to vendors or
technicians for service.
•	Prepare evaluations of software or hardware, and recommend improvements or
upgrades.
•	Read trade magazines and technical manuals, or attend conferences and seminars
to maintain knowledge of hardware and software.
•	Inspect equipment and read order sheets to prepare for delivery to users.



        Workstation/Server Hardware Technician, Net Solutions,
Provide technical assistance to computer system users. Answer questions or
resolve computer problems for clients in person, via telephone or from remote
location. May provide assistance concerning the use of computer hardware and
software, including printing, installation, word processing, electronic mail, and
operating systems.

Tasks: 
•	Answer user inquiries regarding computer software or hardware operation to
resolve problems.
•	Enter commands and observe system functioning to verify correct operations and
detect errors.
•	Install and perform minor repairs to hardware, software, or peripheral
equipment, following design or installation specifications.
•	Oversee the daily performance of computer systems, business's workstations and
servers in windows server 2000 and Server 2003 domains
•	Active Directory Administration of Users, Computers, and Groups
•	Build/Rebuild Windows Server 2000 and Server 2003 machines and install server
side applications
•	Build/Rebuild Windows 2000 and Windows XP workstations and install client side
applications as they pertain to the customers' business
•	Set up equipment for employee use, performing or ensuring proper installation
of cables, operating systems, or appropriate software.
•	Maintain records of daily data communication transactions, problems and
remedial actions taken, or installation activities.
•	Read technical manuals, confer with users, or conduct computer diagnostics to
investigate and resolve problems or to provide technical assistance and support.
•	Confer with staff, users, and management to establish requirements for new
systems or modifications.
•	Develop training materials and procedures, or train users in the proper use of
hardware or software.
•	Refer major hardware or software problems or defective products to vendors or
technicians for service.
•	Prepare evaluations of software or hardware, and recommend improvements or
upgrades.
•	Read trade magazines and technical manuals, or attend conferences and seminars
to maintain knowledge of hardware and software.
•	Inspect equipment and read order sheets to prepare for delivery to users.
•	Modify and customize commercial programs for internal needs.

IT Work Study, Technical College of the Lowcountry
Tasks:
•	Support, Administer, Manage and Maintain 4 Microsoft Labs, each consisting of
36 systems. 3 of the labs were Server labs in which all machines were Server 2003
boxes and the instructors' machine as the Domain Controller
•	Configure, Troubleshoot, and resolve Hardware and Software issue
•	Configure and manage DNS and DHCP for all of the Microsoft labs
•	Install, Configure, and Troubleshoot 3rd party applications relative to the
study of  Electronics Engineering and Bio-Technology Repair
•	Managed all software licenses as well as inventory of all computer hardware
and software, electronics testing equipment, audio/video rendering equipment,
part-accessories-supplies-materials
•	Extensive research on new technologies and software for use by the IT
department to better manage and secure inventory
•	Research complex system and application issues to produce an efficient
resolution to these issues