TRACY BOOKER
335 Eagle Ridge Road
Summerville, South Carolina 29485
919-917-1537
[Send email using form at bottom]
SUMMARY OF QUALIFICATIONS
• Self-motivated Sales Consultant previously ranked in top 10% amongst Verizon’s
NJ consultants, top 5% in the nation amongst Bellsouth Small Business sales
representatives, and currently in the Millionaires club for million dollar
producing loan officers with Countrywide Home Loans.
• Exceptional in providing customer satisfaction while recommending appropriate
products and services to customers.
• Strong ability to multi-task and make quick, appropriate decisions in a
dynamic call center environment. Ambitious. Dedicated. Determined
• PC Proficient: Windows, WordPerfect, Word, Netscape, Excel, Lotus Notes,
Microsoft Outlook, Power Point, Seibel, Ross, AS 400, SAP and ORACLE.
EXPERIENCE
Wachovia Mortgage FSB, Raleigh, NC 07/2008 –10/2009
Loss Mitigation Specialist
Primary responsibility is Loss Mitigation. Work with borrowers to understand
the borrower’s intent with real estate property and works with the borrower to
avoid foreclosure. Uses a computerized system for tracking, information
gathering, and /or troubleshooting. Works in a goal –oriented environment to
meet production indicators with minimal supervision. Responsible for working with
borrowers using waterfall of loss mitigation options to mitigate losses for the
company. Answer incoming calls, return calls to customers, collect borrower
financial information, analyze the best option for curing defaults. Work with
investor guidelines, direct contact with borrowers, investor representatives,
real estate agents and other borrower representatives to obtain the best option.
Input information into various systems for approval and completion of cases such
as Short Sales, Deed In Lieu, Modifications, and Forbearance Plans.
Countrywide Home Loans, Raleigh, NC 05/2007 –06/2008
Loan Officer/Account Executive
Research and analyze portfolio customer accounts to insure that they are taking
advantage of the best programs available. Rank as the number one sales position
in the office. Build relationships with outside realtors, builders, and financing
companies to help establish sales pipeline to exceed company goals. Handle
inbound sales leads, answer questions, and gather information to help find
program which fills customers needs. Also identify, research, validate, and /or
resolve Post Closing issues. Responsible for performing a variety of loan
documentation duties on Conventional and FHA loans using comprehensive knowledge
of policies and procedures for loan products. Function includes processing ;
closing and compliance for loan products; ordering all required verifications,
documentation and subsequent follow ups.
Bellsouth Telecommunications, Raleigh, NC 03/2005 – 5/2007
Team Leader
Daily duties included training sales reps to perform excellent customer service,
sales, and document preparation tasks. Handled escalated requests from small
business customers for installation and trouble shooting telephone systems and
services. Reviewed service order requests and orders inputted into online
systems by sales reps. Discussed, investigated and resolved disputes regarding
customers’ service, billing, rates, etc. Established and assessed customer
credit information. Interacted with a variety of departments to implement new
communication systems and resolve disputes. Responsible for monthly and quarterly
team sales objectives.
Check Into Cash, Durham, NC 06/2003 -03/2005
Assistant Sales Manager
Assisted Center Manager in day to day operations of the Center. Responsible for
meeting/exceeding all financial goals. Assisted manager in collections of all
accounts, sending notices, making field calls. Helped in developing new business
at financial institutions area business, and referrals, including direct
mailings. Handled daily transactions including customer service issues, new
account actions, bank business, delinquent accounts, trail balances, and
completion of required reports. Responsible for all Center operations in the
absence of the Center Manager.
EDUCATION
Thomas Edison State College, Trenton, NJ-. (Business Administration) 2000 -
2003
Paul Donohue Presents Fundamentals of Residential Mortgage Loan Origination
(NC License- Loan Officer) 12-2006
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