WEB DEVELOPER
Talented and solutions-oriented professional with demonstrated ability to design
and develop Web-based database-driven applications and interfaces. Create and
maintain SQL Server databases to provide robust back-end functionality.
Continually strive to increase team productivity and efficiency with improved
technical tools. Strong interpersonal communication abilities with talent for
presenting complex information in easily understandable terms to clients at all
levels of technical understanding. Provide training and support to colleagues and
end-users.
AREAS OF EXPERTISE:
• Web Interfaces / Applications
• Automation & Scripting
• Business Applications
• Deployment / Implementation
• Database Design / Development
• Technical Specifications
• User Training / Support
• Troubleshooting & Resolution
TECHNICAL PROFICIENCIES
Platforms:
Windows 2000 / XP, Linux, Windows Server 2003, Apache HTTP Web Server, Microsoft
IIS, Microsoft Exchange Server
Tools: Active Directory User, Computer, & Domain Management, I3 Phone System
Software
Languages and Technologies:
C#(2.0-4.0), ASP, ASP.NET, WPF, WCF, Unity, PERL, Python, VBScript, HTML,
JavaScript, BASH, Batch, MySQL, MS SQL 2000, VB.NET, CSS, XML, JSON, AJAX
Hardware:
Cisco Routers, FM / Satellite Radio Communications, Wireless Communications
(802.11b,n IEEE Standards)
PROFESSIONAL EXPERIENCE
POWER SERVE INTERNATIONAL, Augusta, GA
Web Developer, July 2009 to Present
Creation and maintenance of many Web sites and applications for corporate,non-
profit and other clients. Performed a variety of tasks in the field of web
development including server-side programming (primarily Classic ASP and
ASP.NET), MSSQL 2005 Database development and Query Optimization, AJAX
interactivity, standards-compliant XHTML and CSS, testing, training, hosting,
security, traffic generation and ongoing updates.
Major Web Development Project Contributions:
MastersHousing.com
Created login permissions system and user administrative tools
Developed booking and transactional data manipulation applications, tracking
system and administrative reports for user and renter data.
Lens.com
Developed the Product returns data tracking and product handling system.
Wrote data import jobs and reports for product shipping, UPC handling, customer
info, doctor info and product returns.
Developed outlining structure for doctor registration, review and location
listings
Responsible for daily updates and bug fixes
MAU.com
Responsible for testing and debugging job seekers related pages
SYKES ENTERPRISES, GREENWOOD, SC
BLACKBERRY SYSTEMS ANALYST, FEBRUARY 2009 TO JULY 2009
Provided remote technical support for Blackberry Enterprise Sever, Exchange and
Blackberry Device related issues to include security, database infrastructure,
usability, signaling, and provisioning for high profile clients.
Key Achievements:
In addition to required responsibilities, designed system to streamline customer
interaction and improve Agent report clarity and uniformity
Provided additional training to co-workers and guidance on many of the more
complex troubleshooting issues primarily in the areas of Encryption, Security
protocol and MS SQL Pipe connections and data validation
INSITE SUPPORT SERVICES, Newberry, SC
Web Developer, 2008
Designed, developed, and maintained Web interfaces with Microsoft SQL database
back end and ASP.NET / ASP front end, as well as JavaScript. Provided training to
colleagues on Active Directory, user management, PC repair, JavaScript, ASP, and
ASP.NET to enhance capabilities. Contributed to software engineering and help
desk support. Managed troubleshooting for server-side and client-side errors
related to SQL databases, I3 phone switches workstations, Active Directory, and
numerous other issues. Handled network security, maintained user accounts, and
managed phone and email systems. Coordinated backup for phone switch recording.
Administered Microsoft Exchange Server. Maintained detailed records of trouble
tickets, client communications, and resolutions. Created database application
design specifications.
Key Achievements:
Collaborated with Partner Company to develop automated tasking tool to alert
Insite team to critical information update needs.
Managed database design, administrative tool development, testing,
troubleshooting, and bug fixes for new Call Center Tracker and Insurance Call
Tracker.
Introduced new tasked-based interface system to facilitate interaction between
Internet Service Provider Clients and administrative teams; utilized for in-house
bug tracking and updates.
Participated in project to develop new Administrative Troubleshooting Database.
Applied updates to older ISP Troubleshooting Software.
Partnered with Human Resources to develop personnel accountability
applications.
Served as co-developer and programmer for improved trouble ticket tracking
interface.
Recommended process and interface improvements to drive efficiency and
usability.
Troubleshot programming design issues, researched solutions, and presented
recommendations.
Demonstrated commitment to continually expanding skills and competencies through
independent training.
UNITED STATES ARMY, US and South Korea
Network Systems Switch Operator / IT Specialist, 2003 – 2007
Administered and maintained complex network, including email servers; handled
backup and security. Installed, managed, and troubleshot Signal support
equipment, terminal devices, radio, and data distribution systems. Configured
Cisco routers. Provided technical support for all hardware and applications.
Researched and recommended new technologies and solutions.
Key Achievements:
Led design and implementation of network and infrastructure plans; coordinated
deployments to maximize resources and availability.
Provided project management for small- to medium-sized projects, including
budget, scope, and schedule management.
Trained colleagues on automated and communications systems as well as Signals
support equipment.
Recognized for contributions with Excellence awards.
EDUCATION & CREDENTIALS
Electrical Engineering Coursework
PIEDMONT TECHNICAL INSTITUTE, Newberry, SC
Professional Development
• United Stated Government Secret Security Clearance
• Network Information Management Officer (IMO)
• ACT Work Keys Gold Certification
• CPT-232-80-C++Programming I
• Participated in Linux World 2008
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