Steven Carroll, MCP, MCSE
Steven_carroll@live.com
Razar40@yahoo.com
[Send email to request phone number] 52-8919- home
[Send email to request phone number] 80-5954-cell
Objective To secure a position as a Computer/Network Technician or Customer
Service Tech; working for a company with growth Potential in an area which best
utilizes my experience and analytical skills.
Certifications Microsoft Certified Professional, February 2001
Microsoft Certified Systems Engineer, February 2001
A+ certified march 1998
Computer Skills Network administration, Novell Netware, all Windows 9x, Windows
2000
Windows NT and Windows XP, Vista, Windows Active Directory and All Cisco
Servers
Routers and switches Catalyst 3600, 4500 6500/ 24-65 port series also, all
Novell Netware network software. Experience with Linux Operating System
customization to meet demanding end-user and developer requirements.
February 2002 - Beta Tech US-SC-North Charleston, South Carolina
Certification - Network Administrator Course
August 1990 Trident Technical College US-SC Charleston, South Carolina
Certification - Computerized Construction Estimating/C.A.D.
August 1986 - American Business Institute US-New York, New York
Certification - IBM Applications for Office Use
November 1982 - Career Advancement Program US-New York, New York
Certification - Office Computer Systems
February 1979 - La Guardia Community College US-Queens, New York
Associate Degree
Work Experience
Field Solutions LLC
January/09- present
CE needed to provide onsite support after the night of the POS installation.
Perform a walk through with the Taco Bell store manager upon arrival and complete
a Checklist with the contact confirming everything is in working order. Repair
and address any service issues with the new POS 7403 equipment installed. Taco
Bell has signed up for maintenance so if you do not have parts available you
would have to be able to open a P1 service ticket and get issue resolved
quickly.
Worked with team on a long term project
Upgrading all branches of Sun Trust banks. Refresh project
The clients, Server, UPS, Cisco Switches and HP work stations. Networking was
also Required. AS team LEAD I was responsible for the teams' actions assuring the
installs are successful.
Adecco Engineering & Technical
01/08-11/09
Worked at various hospitals in Charleston areas
Perform hardware updates on medical equipment using standard hand tools
Perform software updates of medical devices using various Cardinal Health Alaris
Products proprietary software applications. Perform electrical safety tests on
medical devices using an electrical safety analyzer. Record results manually.
Perform functional tests on medical devices using Cardinal Health Alaris Products
proprietary software application. Record results manually as well as input the
results into software application.
Use a bar code scanner to input and manipulate data in to a Microsoft Excel
spreadsheet.
Assemble transport poles using standard hand tools.
The Computer Merchants
June 2001 – 12/08
Independent Contractor
Setup network system for the College of Charleston and Charleston County School
district North Charleston, South Carolina
Lead network Tech - Responsible for designing and implementing an entire Network
for Charleston County School network and network security engineer. Analyze and
define highly specialized security requirements for networks and computer
systems, which include LANs, WANs mainframes, workstations, and personal
computers. Responsible for installs and upgrades for desktops and laptops
including hardware, software, imaging and technical support, insert apps from
Novell tree to integration and implementation of the computer system and security
solutions. Responsible for integration and implementation of the computer system
and security solutions. Experience with LAN/WAN infrastructure including
switches, routers, firewalls, and VPN devices. And Microsoft OS and technologies
to include Microsoft AD/Exchange/domain services (e.g. DNS, WINS, DHCP).
Information Technology Systems. Also trained teaching staff in desktop editing
and use of Windows XP and using map drive.
LSA Real Estate Appraisers
February 2000- November 2007
Tech Support- Installed and serviced all desktops for Real estate appraisal
company Provided technical support and training to all Appraisers users, (6)
diagnoses and resolves connectivity problems, and monitors system security,
backup, and virus protection. Evaluates, recommends, and implements network
software and hardware, and assists in the Installation of all software i.e.: ala
mode and wintotal. Test and evaluate software and for reliability and
functionality
July 1998 - March 2000
Systems Operations Solutions - Raleigh, North Carolina
Computer Engineer - Service all NCR retail work stations, 7052, 4129, POS
terminal and all other
hardware including,
Scanners, printers, keyboards, registers and displays. Configured IBM OS6
software.
May 1997 - April 1998
Advanced Digital Systems Charleston, South Carolina
Computer Systems Coordinator - Set-up network for the entire firm. Responsible
For designing, installing and maintaining Novell Network for a 25 client system.
Provided training for users of system and any related software. Software
installs and upgrades as well as backups for Files. Performed maintenance,
monitoring and upgrades of server supported a 24x7 LAN and all associated
applications. Troubleshoot, upgrade, existing operational environment consisting
of workstations running Novell 4.x and 5.x
December 1993 - April 1997
Transaction Technology Corporation Greenville, South Carolina
Customer Service Engineer - Repaired and installed
Pos computerized cash registers and displays in all retail accounts also
installed systems in new start-up locations. Also Upgraded desktops and servers.
Ran coaxial cable lines and new fiber optic lines. Use a bar code scanner to
input and manipulate data in to a Microsoft Excel spreadsheet. Assemble transport
poles using standard hand tools.
LSA Real Estate Appraisers
February 2000- November 2007
Tech Support- Installed and serviced all desktops for Real estate appraisal
company Provided technical support and training to all Appraisers users, (6)
diagnoses and resolves connectivity problems, and monitors system security,
backup, and virus protection. Evaluates, recommends, and implements network
software and hardware;
Assists in the Installation of all software i.e.: ala mode and wintotal. Test
and evaluate
Software and for reliability and functionality.
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