Cindy Mullinax
959 Copperstone Lane
Fort Mill, SC 29708
Email: Cyn22mull@gmail.com 



QUALIFICATIONS: 
•	Work well without supervision
•	Ability to prioritize and remain focused 
•	Excellent with customer support services 
•	Skilled at learning new concepts quickly while working well under pressure 
•	Efficient in Microsoft Word, Excel, Outlook ,Visio, Internet Explorer as well
as Mozilla Firefox
•	Enjoy learning new things
•	I would like to be able to telecommute and I am able to work from 7am to 3pm
EST Mon-Friday, and in the evenings on occasion from 9pm until 11pm.  I would
like flexible options to be off during the week as needed and work Saturday or
Sunday.


EXPERIENCE: 
01/06 – Present								Family Dollar Stores, Inc					                      
Matthews, NC
Business Analyst
•	Gather POS requirements from the business to support new POS functions
•	Create business requirement document and get approvals
QA Analyst
•	Help lead offshore Point of sale and sales audit testing team.
•	Create and review testing schedule, test strategy, test case, test scripts and
test execution summary report’s for point of sale testing as well as sales audit
transaction log testing and Krono’s timekeeping testing.
•	Create release notes for level 3 support.
•	Assist with hands on POS testing, sales audit tlog testing, and Krono’s
testing when needed.
•	Review all defects logged.
•	Assist with level 3production support.
•	Use QA director for testing and Jira for logging defects.

01/00 – 01/06     Cato                                                          
 Charlotte, NC      
 Help Desk Coordinator   
•	Answered incoming calls from stores and assist them with POS register issues
and nightly polling issues
•	Help with testing new POS software as needed


EDUCATION: 
June 1994   Lee County Senior High School                         Sanford, NC 

BA Fundamentals
Intro to SQL
Advanced SQL
QA Director training

Awards and Honors:
•	Team awards for Krono’s upgrade project, QA work on GM POS release 1.7 and 2.0
Gift Cards and Return Cards (Family Dollar)
•	Results award for QA work on Bounce Back Coupons (Family Dollar)