Alicia L. Williams

PO Box 143
Castlewood, SD 57223
Cell –  [Send email to request phone number] 20-3907
Alicia.williams130@gmail.com

Objective:
To obtain a challenging professional position within a progressive business that
will better utilize my skills and abilities.

Experience:
August 2008 – current             contractor              Telecommute

PHP/MySQL developer
Responsibilities:  Develop various back end PHP logic, Re-write old out of date
system.  working with a team of developers to analyze, create and repair multiple
web site back ends on both new and existing software;  Full QA work to detect
errors prior to rollout; Communicate project status to upper management

October 2006 – August 2008     State of North Dakota, ITD 
Bismarck ND

Team Lead                                 December 2007 – August 2008
Responsibilities:  Supervise a software development team of programmer/analyst. 
 Plan and coordinate team members work assignments, Monitor job performance of
team members, Provide 24/7 production support for team members, Assist ITD
Project Manager with monitoring project assignments.  Including Cost, Scope,
Schedule and Quality management, Train/mentor employees and develop training
plans in partnership with each employee

Programmer Analyst II                    October 2006 – December 2007
Responsibilities:  Develop software on a mainframe utilizing batch COBOL, CICS
Cobol, Natural, and Dyl280, analyze system for necessary changes by user service
request, validating changes made to software, Develop test scenarios and perform
unit tests, Perform system and acceptance tests, Prepare Time/Cost estimates for
projects, Manage project costs and deadlines; reporting to ITD’s Project
Management Office, Provide 24x7 production support, Rewrote existing processes
for efficiency 

June 1997-October 2006	 Citibank, NA           Sioux Falls, SD

Lead QA analyst                         August 2002 – October 2006
Responsibilities:  Primary resource for QA support for specific function,
analyze requirements and design for system changes, validating changes made to
software and building testing tools for verification.  Built automated processes
to increase the efficiency of validation.  Also chosen as test manager for
various projects.  This role consists of managing multiple testers on a project
to ensure testing is completed on time, follow up on any testing issues or
concerns and escalating issues to upper management when necessary.  Worked with
Rational Software (including manual tester, functional tester, test manager and
ClearQuest) for QA verification.

Lead Programmer Analyst                    January 2001 to August 2002
Responsibilities:  lead analyst/developer of the production support team, daily
monitoring of the trouble report queue for current and new issues, and analyze
and resolve all trouble reports that are assigned to the group. Provide daily
reporting to upper management.   Wrote various CLIST jobs for Authorizations
group; Streamlined efficient process to monitor trouble tickets.

Programmer Analyst                         June 1997 to January 2001
Responsibilities:  Analyze system for necessary changes by project. Design, code
and test changes. Held various Project manager roles (test, defect,
implementation, etc.) for Program Implementation;  Technical lead for Continuity
of Business with MasterCard and VISA associations to coordinate software upgrades
and certification testing. Provide various support for testers and users,
including supplying information regarding functionality of system components. 
Created and documented a new test bed pull process for groups.  Revised and
created documentation and flow charts for Continuity of Business process

Awards received:  Directors Award:  VISA to MasterCard project;  ISOP -
Information Services Outstanding Performer  – IST rules leader for work on
Continuity of Business. Multiple World/Galaxy of thanks Awards, Multiple Pinnacle
Awards. Directors Award – Smith Barney Debit Card Conversion, Multiple Star
Player Awards

Fall 1995-Spring 1997	Northeast Community College	Norfolk, NE
Computer Tutor
	Assisted students with assigned projects in all offered computer courses.
Teachers Aid.
Education

1995-1997	Northeast Community College	Norfolk, NE
Associate of Applied Science in Computer Programming
Member of Phi Theta Kappa Honor Society
Received Certificate of Recognition for Outstanding Student in Computer
Programming

Skill Set

-  PHP
-  MYSQL
-  HTML
-  QA analyst
-  COBOL (Batch and CICS Online) 
-  NATURAL language - mainframe
-  Structured Query Language(SQL)
-  DB2
-  Adabas
-  PL/SQL
-  Assembler (Batch and CICS Online) 
-  Access Database
-  DYL 280
-  Clist/REXX
-  JCL
-  TSO , MVS, ISPF 
-  Other experience:  C++, RPG, Dbase, Java (J2EE), Rational Software (including
manual tester, functional tester, test manager and ClearQuest), PHP, HTML
-  Microsoft office – Word, Excel, Access, PowerPoint
-  VISIO
-  Microsoft Project