MARK LAWRENCE

             ADDRESS				     EMAIL				    PHONE
3809 OLD WAVERLY COVE #204          	        mark.lawrence@usps.gov		           
  [Send email to request phone number] 21-6055 (W)
MEMPHIS, TN 38125			        [Send email using form at bottom]		                 
          [Send email to request phone number] 56-9285 (H)
						            				              [Send email to request phone number] 59-8824 (C)
_____________________________________________________________________________________________

PROFILE 
Mark Lawrence is a veteran Systems Analyst, Business Analyst, and Developer,
specializing in full Life Cycle Project Management based on Integrated Solutions
Methodology, Business Analysis, and Design. He has leveraged his years of
experience as a technician, developer, designer, team leader, and project manager
into skills that allow him to bridge the gap between technical and non-technical
systems users. 

	Gathers intelligence, decodes complicated systems, studies and
understands user processes, identifies core systems issues.
	Overcomes objections and formulates consensus to translate user
requirements and system objectives into logical, efficient, and practical
solutions.  
	Formulates high level plans, identifies objectives, sets goals,
analyzes resource requirements, and assigns tasks.  
	Prepares detailed file, database, and program specifications.
	Designs, develops, codes, tests, and implements software and hardware
systems solutions.  

BUSINESS SYSTEMS EXPERTISE 
	Financials (Management Reporting, Receivables, Payables, General
Ledger, Payroll, Inventory Management, Order Entry, Billing, Sales Analysis,
Fixed Assets)
	Day Trading Networks
	Brokerage & Commodities
	Publications and Periodicals Distribution and Bulk Mailing Systems
	Catalog Distributions and Bulk Mailing Systems
	Customer Service and Analysis
	Warehouse Management & Distribution
	Materials Management/Manufacturing/EDI
	Hospital Management/Patient Billing 
	Insurance
	Retail/Wholesale Distribution
	Multimedia Sales and Distribution
	Government Systems

WORK HISTORY
2003 to Present
Systems Analyst IV/ Information Systems Manager – Sun Solaris / Enterprise Linux

National Customer Support Center (NCSC), United States Postal Service (contract
held by 1. Orkand Corporation, 2. Harris Corporation, 3. Northrop Grumman
Corporation), Memphis, Tennessee.
•	Hands on manager, manages activity of all UNIX department team.
•	Prioritize all projects; directs work assignments.
•	Analyze customer requirements and oversee preparation of business cases.
•	Oversee budget forecasts and preparation; manage systems upgrades and hardware
purchases.
•	Administers SUN and HP server systems, performs scripting, and application
problem resolution. 

UNIX team is responsible for
•	General health of all UNIX systems, Interfaces, Protocols, Production, Data
Quality, and Services provided by US Postal Service.  Customer interfaces are via
CD, Direct transfer, and WEB protocols. 
•	Approximately 70 Linux and UNIX servers and quality of approximately 25
terabyte SAN (EVA5000), and applications that create approximately 66 Postal
licensed products used by internal and external Postal Customers (national and
international).
•	UNIX production side of Address Quality and National Change of Address
database (NCOA) updates for all delivery points across entire United States.
•	UNIX Server side of U.S. ZIP+4 database system (maintained and updated
daily).
•	Smooth flow of information between all Postal networks and NCSC.
•	Accuracy of UNIX updates of valid addresses database.
•	Routinely perform systems administration, storage administration,
configurations, systems analysis, problem analysis, and recovery tasks.
•	Servers located in Memphis, TN and Eagan, MN. 

Major projects at NCSC/USPS
•	Manage the migration of NCSC’s Sun Solaris Enterprise System network to USPS
IT operations in Eagan, MN (26 USPS national applications).
•	Manage UNIX side of NCSC migration of MoversGuide.Com to USPS.com.
•	Drive the lifecycle planning, justification, and purchase of Sun Fire servers
to replace NCSC’s obsolete Sun Enterprise servers and Upgrade Production SAN in
Eagan, MN.  Capital acquisition cost over 2 Million dollars (EBuy).
•	Conceive, plan, justify, and acquire, a new high speed HP Linux and Windows
server network, and HP storage area network (supports 61 USPS Licensed Products).
 Capital acquisition cost over 1.2 Million dollars (EBuy).
•	Design and develop business class of service process improvements for licensed
customer product fulfillment (25,000 to 45,000 CD/DVD sets plus web
distribution).
•	Develop process SOPs and service level agreements.
•	Participate in defining and implementing full lifecycle Integrated Solutions
Methodologies at NCSC.
•	Participate in defining and improving existing and new Quality Assurance
processes.
•	Assisted in programming Postal information technology content for American Red
Cross.com (ARC.Com) for Hurricane Katrina evacuees.

1998 to 2003
Project Manager, Team Leader, Senior Systems Analyst, and Programmer – AS/400 /
S/3X
Dana EMD/UHG, Beck/Arnley Worldparts, Nashville, Tennessee. 

•	Served as committee member representing IT for DANA/UHG e-commerce and online
catalog steering committee for AAIA.
•	Programmed successful interface and conversion of legacy AS/400 to Catalyst
distribution.
•	Managed and designed web based Delphi Interface to AS400 Order Entry System.
•	Managed Beck/Arnley OE amd IM to Lawson Unix conversion.
•	Worked as project manager and implementation team leader for BWC Lawson and
WMS implementation at three new national shared distribution centers (AS/400).
•	Senior S/A participating in migration to Clevite Engine Systems Lawson ERP
(AS/400).
•	Provided maintenance programming as required for improving and implementing
system solutions.
•	Interviewed managers and end users, analyzing business processes and
recommending solutions and improvements to every day business processes and
problems.
•	Designed and programmed new system applications and processes as required. 
•	Reviewed and recommended new software applications and management tools.

Major projects at DANA/BWC:
•	Designed and programmed interface to NAPA legacy electronic catalog system,
which converted 33,000 parts into over a million valid make and model
applications. 
•	Served as project manager/designer/programmer host to Catalyst Distribution
Systems interfaces. Phased out BWC distribution from AS/400 and interfaced to
Catalyst WMS. 
•	Served as project manager/designer/programmer BWD/NAPA interface to Lawson.
Interfaces for BWC owned and managed product, which is serviced by BWD
(Borg-Warner), and distributed at BWC distribution centers. 
•	Served as project manager/designer/programmer fair share
production/distribution replenishment systems (MRP). 
•	Participated in developing business overview for DANA/BWC entry in Malcolm
Baldridge total quality award competition. 
•	Designed and programmed interface Programming Pronto Parts initiative
interfaces.
•	Designed and programmed Master Depot Web-based Customer Facing Data repository
interfaces for AAIA.
•	Designed and programmed system to bring up new Customer Care Centers for Beck
Arnley.
•	Served as member of Dana E-cat electronic commerce development steering
committee.
•	Routinely programmed business support applications written in RPG/ILE for all
business support applications including Billing, Inventory Control, Purchasing,
Order Entry, Customer Management, Accounts Receivable, Sales Analysis,
Manufacturing, Catalog Systems, General Ledger, Specialized Management AD/HOC
Reports, Etc.
•	Provided support and programming expertise for special problems to other
DANA/UHG facilities including Clevite Engine and ACCEL Wire Products Division.


OTHER WORK EXPERIENCE
1994 – 2003
Contract Programmer, Consultant/Senior Systems Analyst, Project Manager – AS/400
/ S/3X
Interlinked Computer Consulting, Nashville, Tennessee.

1986-1994
Consultant, Systems Engineer – AS/400 / S/3X
Account Data Systems, Nashville, Tennessee. 

HARDWARE 
IBM AS/400, IBM S/3X, IBM RISC6000, F5 Networks (BIG IP), Sun Enterprise, HP DL
Servers, IBM PC and compatibles, HP EVA5000, Fibre Switch, MSA1000, Qlogic HBAs,
MSL5000 Tape Libraries.

SYSTEMS 
OS/400, Sun Solaris UNIX, CENTOS 4.4, Red Hat ES 3.0, Fedora Core, IBM AIX,
WinNT-Server/Workstation, Windows 2000 / XP Professional, Windows 2003 Server,
Peer to Peer Networks, Client Server Networks, SQL Server, MS Exchange Server,
Internet Information Server, MS BackOffice Server Suite.

LANGUAGES, UTILITIES, DATABASES 
PERL, RPG II, RPG III, RPG/400, RPG/ILE, MF COBOL & COBOL 400, OCL, CLP, RLU,
PDM, SDA, Subfiles, Print files, SQL 6, Hawkeye, Remedy Service Desk and Change
Management, Client Access 400, Visual BASIC 5 & 6, ACCESS, Oracle,  Microsoft
Office, Delphi 5.0, ACE400 DB, Visual Interdev, Premenos, Sterling EDI, VISIO, MS
Project, Power Point, Excel, and Word, Apache, Netscape Web Servers, Coldfusion
Application Servers, SUN One Web Server, IPLANET Web Servers, Command EVA, Switch
Explorer, Veritas Enterprise Administrator, Veritas Cluster Server, Veritas Net
Backup


PACKAGES 
Parts Information Systems, Software 2000/Infinium, Insight, Global, Catalyst,
Mapics, SIS, Lawson (UNIX- MF COBOL and AS400-RPG)

CERTIFICATES 
•	IBM RPG Programming
•	MS Visual Basic 6.0 Programming Intermediate
•	MSI Delphi 5.0 Programming

U.S. SECURITY CLEARANCE 
Sensitive – Current

REFERENCES
References and additional work experience available upon request.