BENJAMIN KOPF

7624 CR 153 - Interlaken, NY 14847 
866-865-9278 (day) - 607-227-0604 (eve) - 

USER INTERFACE DESIGNER

PROFILE

Passionate, detail-oriented professional with over 15 years of progressively
responsible 
experience in software and web design. Possesses expertise in the areas of
interaction 
design, user interface layout, prototype creation, and work product delivery.
Quickly 
identifies and resolves complex issues/problems with strategic and innovative
solutions. 
Exercises outstanding communications skills while coordinating with development
teams and 
various other departments; ensures that objectives are met and that customer
satisfaction 
is achieved. Additional core competencies include:

Client Relations * Process Improvement * Graphic Design * Internet/Intranet/Web
Technology
Mobile Hardware * Operations Management * Product Development * Research * Team
Building

SELECTED HIGHLIGHTS

* Served as an integral member of a design team responsible for the inception
and 
 development of a first of its kind product for 2D and 3D architectural
conception and 
 collaboration (project Architectural Studio)  the resulting product lifted
physical workspace into 
 the digital world with a revolutionary user interface and earned a tremendous
amount of 
 free press due to the famous principle architects that endorsed the product. 
* Directed and designed Design Review (formerly named DWF Composer), a user
interaction 
 model that was used by architectural teams to review and mark-up architectural
drawings 
 digitally rather than on paper, which ultimately saved thousands of dollars in
paper and 
 shipping expenses; created a prototype of the entire Design Review product.
Design 
 Review is still used by most of Autodesk  s customers today. 
* Served as senior designer of Map3D (Autodesk Inc.  s flagship product) and
introduced 
   application audits,   where every component in a user interface was recorded
in a 
 database, reviewed by team members, and changed as necessary. This system
allowed for 
 high-speed problem identification and was adopted across an entire division. 
* Produced a cutting edge design and review product that increased customer
workflow 
 efficiency and moved outdated old-school practices into the digital
environment.
* Created a call response model at Aimtech Inc. to improve the quality and
timeliness from 
 the support team; this model led toward same-day-call-backs efficiencies of
100% and 
 earned an 8.0 (out of 10.0) in technical support venue from ComputerWorld
magazine, 
 which was the highest rating given in that magazine  s history. 
* Personally designed and executed Jamba, which was a new application that was
noted as 
 the first product to create applets for the web without programming.
* Won Internet World  s best of show award for applet creation products. 

CAREER TRACK

EDUCATION ONLINE (Arlington, VA)
Senior UI Designer, User Interface Group 
2009 to Present
* Conducts pro bono user interface design work for a newly formed team of
educators 
 specializing in bringing inexpensive tutoring to individuals/students.
* Heads all facets of website layout and design.
 

AUTODESK INC. (Ithaca NY)
Senior Product Designer, Product Development (Geospatial Division) 
2008 to 2009
* Guided a team of junior designers in bringing a broader range of interface,
interaction, 
 and design experience for the division  s product design group.
* Created prototypes of software product lines.
* Produced layout guideline specifications to improve productivity and product
cohesion.
* Implemented interface auditing.
* Recommended and demonstrated new collaboration technologies.

Senior Product Designer, Product Development (AEC Division) 
2005 to 2008
* Simplified and updated processes and tools for prototype construction.
* Contributed to the conception of a groundbreaking design and review
application.
* Designed components and workflow operations that enhanced the document review
process. 
* Implemented a digital methodology to supplant the paper-based process.
* Created a full interactive prototype of applications.

Senior Interaction Designer, Product Development (BCS Division) 
2001 to 2005
* Worked with architects and designers to create freeform conceptual 2D/3D
environments.
* Appraised and recommended hardware technologies using direct tactile
interaction.
* Led design efforts to create a new collaboration interface that mimicked the
real world 
 ease of desk-to-desk communication.

Senior Product Designer, Product Development (BSD Division) 
1997 to 2001
* Collaborated with a design team during the creation of a visual diagramming
application 
 intended for non-technical customers; several variations of the product were
produced, 
 including a technical, network, and business version.
* Created the necessary building block components to visualize flowcharting and

 diagramming.
* Designed the original interaction methodology used for product tool sets.
* Assisted quality assurance and technical publications in comprehending and
documenting 
 test designs.

AIMTECH INC. (Nashua, NH)
User Interface Designer 
Prior to 1997
* Originally hired as the Technical Support Manager; oversaw 15 technical
support 
 representatives. 
* Directed the conceptualization and design of Aimtech  s entire software
product line. 
* Delivered detailed specifications to software development, quality assurance,
and 
 technical publications teams. 
* Created and implemented new processes and workflow systems.
* Enhanced support functions; formed a team of product specialists to respond to
the large
 call volume from the company  s customer base. 
* Established product design teams. 
* Increased revenues and customer satisfaction by maintaining and enhancing the
company  s 
 flagship product, IconAuthor, a CBT (computer based training) application,
which allowed 
 non-technical users to create complicated software and hardware training
programs for 
 educational and commercial use. 
* Received the company  s Development Award during the development of Jamba,
which was the 
 last product produced before the company was purchased by Asymetrix
Corporation.

EDUCATION

Allegheny College, B.A. in Speech/Communications 
(with concentration in marketing & advertising)

KEYWORDS

user, user interface, user interface designer, user-interface designer, product,

product development,distribution, service, technology roadmap, product manager,

product planning, requirements management, software product management,
training, leader,
team leader, designer, software design, web design, problem resolution, design
review,
application, design review, implementation, interface layout