Dell, Inc. – Nashville, Tennessee
August 2003-Sept 2008
Sales Support Analyst					   	
Dell Americas Operations,Corporate Business Group
JUN 2007- SEP 2008
•Business Process Improvement- Six Sigma Certified
•Led, maintained and facilitated DMAICR process improvement projects
•Coached & Developed over 200 inside sales reps in order management
processes/protocol
•Upheld highest level of confidentiality in legal processes
•Actively worked to reduce processing time while raising efficiency in sales &
order processing
•Developed SSR Coaching Tool/Tracker
•Regional SSR & Support Lead for Corporate Accounts West Division (28 States)
•Built relationships & coached order processing team in India

Sales Representative II, WOLVERINE			 	
Dell Corporate Accounts Division, Acquisition	
APR 2006-JUN 2007
•Recovered development accounts with declining spend 
•Acquired net new business in acquisition accounts
•Supported Mid-South & South Central CA Teams 
•Worked with virtual team to maximize profits and customer experience
•Managed multi-million dollar accounts sales and IT needs

Sales Representative II, JAGUAR					    Dell Small & Medium Business,
Acquisition Accounts           
SEP 2005-MAR 2006
•Number 1 in Large Order submissions for December 2005 (18 submissions)
•Number 1 in lease pen for December 2005 (26%)
•Piloted new sales group that is now one of the most profitable for Dell

Relationship Sales Representative		
Dell Middle Market Division- Acquisition/Development	 
JUN 2005-AUG 2005
•Top Quartile of Performance Stacks for first month in new position
•Excelled in Salinas attainment and stacks performance for short time in role
•Chosen to mentor new sales team in growing division of Dell’s Business Sales
Division

Software & Peripherals Specialist, Inside Sales		   	     Dell Small & Medium
Business, Transactional Group          
MAR 2005-MAY 2005
•Supported customers as a dedicated resource for S&P products & licensing
•Mentored new S&P Reps
•Facilitated training to new hires

Sales Outbound & Resolution Team Lead				     Dell Home Sales & Financing,
Consumer Group
SEP 2003-FEB 2004
•Circle of Excellence, Q2 FY ‘05, “Raving Fans” Award
•Piloted the outbound resolution program for Dell’s Consumer Division (Black
Belt Level)
•Developed & delivered customer service goals for Nashville Consumer Sales
•Sales Mentor & Customer Retention Coach for Transactional Sales
Representatives
•Worked with customer intentions to reduce return rate across Dell
•Developed overdue queue reporting application to reduce overdue calls for the
center

Inside Sales Representative				
Dell Home Sales & Financing, Consumer Group          	           
MAR 2003-SEP 2003
•Drove team’s Broadband sales numbers from last to #1 in Nashville
•Consistently met and exceeded sales goals for Salinas and metrics
•Team Lead for #1 Sales Team in all of Dell Consumer Worldwide

Flex Rep, Inside Sales						 Spherion@ Dell
MAR 2003-AUG 2003
•Inside Consumer Sales Training/Ramping as temporary hire (Dell Home Sales &
Financing)
•Top 5% of Flex Employees in all of Dell Consumer Organization

						
General Jackson Showboat–Nashville, Tennessee		
Gaylord Entertainment/OPRYLAND USA
MAR 1999-MAR 2003
•Trained new servers and staff members
•Worked with catering sales department to recruit new business
•Banquet Captain (manager) for chartered events and public cruises
•Assisted with the implementation of a computer cash system 
•Coast Guard Certified; Safety Sensitive

Education
________________________________________
Trevecca Nazarene University- Nashville, Tennessee		
1997-2001
B.S. (2001), Interpersonal Communications and Human Relations
•Dean’s List and Honor Society Member
•Member, Lambda Pi Eta, Communications Honor Society

Community Involvement
________________________________________
Newsletter Editor/POC						
Family Readiness Group						
1st Squadron, 32nd Cavalry Regiment, 101st Airborne		
Fort Campbell, KY 								
Contributor/Sponsor					
Trevecca Society 					
Trevecca Nazarene University
Nashville, TN						

Skills/Training
________________________________________
MS Word			MS Powerpoint
MS Excel		MS Publisher
MS VISIO		MS Access
Photo Shop		Adobe Elements
Typing (50+WPM)		Six Sigma: DMAICR


References available upon request