MICHAEL R. WEST

8315 Feathers Chapel Drive  [Send email to request phone number] 89 - 8598
Somerville, TN 38068 

BUSINESS PROCESS EXECUTIVE / OPERATIONS MANAGEMENT

KEY STRENGTHS

 * Strategic Operations Management
 * Tactical Quality Planning
 * Cost Reduction & Budgeting
 * Process Analysis
 * Product Development
 * Management Training
 * Process Improvement
 * Customer Service
 * Strategic Planning
 * P&L Accountability
 * Risk Management
 * Lean Manufacturing
 * Financial Management
 * Project Coordination / Management
 * TQM / Kaizen / Six Sigma Methodologies

CORE COMPETENCIES

Results-oriented and detail-driven while maintaining exceptional practical
judgment utilizing skills in developing continuous improvement processes with
structured accountability, risk management, lean manufacturing, and team
management directives.

Strong operational process improvements demonstrated through effective resource
utilization, productivity improvement and efficiency gains by eliminating
non-value added activities, cost reduction, tactical planning, creating visual
management controls, root cause analysis and revenue growth strategies while
maintaining or increasing quality and service.

Proven track-record delivering optimal results in various industry environments
that exceed operational goals and yield quantifiable outcomes.

PROFESSIONAL PROFILE

QUALITY FENCE & OUTDOOR SOLUTIONS 2007 - present
(Custom Residential and Light Commercial Outdoor Construction)
Owner

Total responsibility for business model development including Financial
planning, Marketing Strategy, Sales, Quality Assurance, Equipment Maintenance &
Utilization and all Administrative functions.

 * Progressed business from "Start-Up" to 40% profitability in 1.5 years.
 * Generated 100% customer satisfaction rate resulting in repeat and referral
work.
 * Maximized material and equipment utilization.

DeWOLFF, BOBERG & ASSOCIATES, Charleston, SC 1993 - 2006
Director of Operations / Process & Quality Improvement - United States and
Canada

Simultaneously managed multiple project managers to ensure schedule and savings
attainment through structured accountability. Responsible for the successful
implementation of multiple client / multiple location consulting engagements in
Fortune 500 manufacturing, service and utility organizations. Conducted
operational analysis and determined scope of initial engagement to include:
Staffing, Projected Annualized Savings, Projected Cash Flow, Budget, Scheduling,
Client and internal management training, Metrics development and deployment from
CEO to front line supervision. Responsible for generating repeat and referral
work from current client organizations by demonstrating a successful and
repeatable business process model.

TARGETED ENGAGEMENT RESULTS

 * Improved Work Processes
 * Increased service levels
 * Optimized personnel utilization
 * Improved management and supervisory skills
 * Increased Productivity and Performance
 * Improved both internal and external quality
 * Reduced "off -schedule" conditions
 * Optimized equipment utilization / reliability
 * Eliminated non-value added activities

SELECTED SUCESSES

 * 1ST Tennessee Bank - Bank Operations - Memphis, TN
Developed and implemented performance based management system driven by
budgetary restrictions - Annualized budget reduction of approximately $4
million.

 * SeaRay Boats Inc. - Assembly Plant Operations - Palm Coast, FL / Phoenix, AZ
Worked with plant management to design and implement a "total manufacturing"
management system. Eliminated lamination, fabrication and assembly scheduling
deficiencies. Improved worker productivity, & raw material utilization to reduce
scrap and re-work - Annualized cost savings of approximately $15 million per
plant.

 * Commonwealth Edison -Field Operations - Chicago, IL
Improved organizational structure and management skills to improve
accountability at all levels of organization. Eliminated 86% of outside
contractors while increasing performance and service levels - Annualized cost
savings of approximately $80 million.

 * Simpson Paper - San Jacinto Mill - Pasadena, TX
Improved productivity while reducing in-process scrap and rework - Moved
operation from negative cash flow (-$52 million) to a positive cash flow ($20
million)

 * General Motors Corp. - Linden Assembly - Linden, NJ
Designed and installed materials management system. Increased line speed 50% -
Annualized cost savings of approximately $20 million.

EDUCATIONAL HISTORY

Memphis State University - Memphis, TN Bachelor of Business Administration -
Marketing / Logistics
Six Sigma - Green and Yellow Belt certified

Proficient in Microsoft Excel, Word, PowerPoint, Publisher, Outlook and
Project.
Very skilled in presentation graphics as well as flow charting / graphing.