6237 ESKEW DRIVE		COLUMBIA, TN 38401		615-724-8857	     [Send email using form
at bottom]
INIKA RICHARDSON


Objective
To obtain a position which allow me to apply my knowledge of Business
Administration to actual business applications thus allowing me real world
experience in my field of study.
Technical Skills/Proficiencies
•	Graphic Design
•	Web Design
•	Microsoft Word
•	Microsoft PowerPoint
•	Microsoft Excel
•	HTML (Basic)
•	Switch board
Experience
        March 2008- Current	Aim Health	Franklin, TN
        Coordination of Benefits  Validation Rep
•	The primary role is to verify Medicare eligibility information and document
the findings on an excel spreadsheet
•	Consistently exceeded production and quality goals and standards established
by management.
•	Complete required documents and/or system updates /spreadsheets.
•	Foster a customer first approach when interacting with management and staff.
•	Utilize Medicare verification telephone hotlines to verify Medicare
eligibility.
•	Populate information obtained to submit to management or COB claims analyst.
•	Research subscribers activity and demographic information
•	Train new employees on how to use company software
•	Train new employees on how to communicate appropriately with clients
      March 2007-March 2008	Aim Health	Franklin, TN
        Administrative Assistant to the Sales dept
•	Created and maintained spreadsheet reports
•	Complete special reports requested by administrator
•	Trained Regional Account Managers
•	Reviewed EOB’s for accuracy
•	Scheduling and setting various appointments
•	Maintain all information required for the daily revenue report
         Jan. 1999-Jan. 2004	ACS DC Medicaid	Washington DC
        Enrollment specialist
•	Investigated customer complaints about services and billing complications
•	Notified customers of findings, adjustments, and recommendations.
•	Explained in detail the differences of health insurances we offered
Education
Columbia State 	Columbia TN	Expected graduation date June 2010
•	Business Management