Amanda F. Grooms



Permanent:
104 Housley Ave.
Greeneville, TN 37745
 [Send email to request phone number] 25-4695
[Send email using form at bottom]


Objective:	I am seeking a professional position with an organization committed
to excellence and total quality service.


Summary of skills:	More than five years experience in management.
		            Customer Service experience.
		            Leadership, interpersonal and communication skills
			Computer literacy (MSwindows,word,excel,powerpoint,access,quickbook)
			Owned retail business for 3 years
			Medical Terminology
			Medication Administration
			Payroll and Billing
			Bookkeeping
		            Operate office equipment, cash register
CPR and First Aid 

					
Education:	Walter State Community College, August 2001- December 2004
		Greeneville High School, August 1988- May 1992
		
		Courses taken included:
		Intro to information technology
		Psychology
		Anatomy 1&2
		Microbiology
		Finite Math


Experience:     Agent, Feb. 23 - Present	
		ACT, Johnson City, TN
		Customer Service and Sales for AT&T Bronze
		Handle billing inquiries	
		Sale AT&T products


Program Coordinator/Service Coordinator, May 2002-April 2009
		Preferred Alternatives, Johnson City, TN
		Responsible for service delivery to consumers
		Responsible for hiring, training, and scheduling of staff
		Management of 53 to 75 employees 24 hours a day
		Coordinated transitions of consumers to, within, and from agency
		Responsible for billing of services
		Scheduled and Facilitated meetings
		Wrote team action plans, and monthly progress reports
		Processed payroll
		Analyzed information for trends
20 plus hours weekly in consumers home
		Processed payroll
		Responsible for the Intake and Screening process of consumers
		Ensured program operated within budgetary guidelines
		Managed caseload of 32 consumers
		Performed monthly home visits to ensure service delivery
		Established and maintained records for consumers
		Tracked performance through documentation and direct observation of staff

		Owner, 1999-2002
		A&D Hair Supply
		Responsible for all daily operation of retail business
		Bank deposits
		Maintained inventory, ordering, pricing, stocking and pulling
		Clerk	
		Bookkeeper
		Advertisement
		Customer Service

		Community Involvement: Church Board of Trustee, Church Board Member, 
		Financial Secretary, Church Web-Designer, Youth Director Assistant,      
		Greeneville City Schools Family Support Center Volunteer