Stacey Silva
1530 Potter Drive
Columbia,TN 38401
 [Send email to request phone number] 98-0882

KNOWLEDGE, ABILITIES, and SKILLS:

* Thorough and detail oriented with good organizational skills
* Strong diagnostic, testing, and problem-solving skills
* Excellent verbal and written communications skills and interpersonal skills
* Strong customer service skills resulting in highly rated customer
satisfaction
and customer retention
* Ability to adapt to a changing environment and perform multi tasking
* Ability to approach problems with a sense of ownership, enthusiasm, and
innovation


EXPERIENCE

10/2008- 06/2010
OHL(transportation company providing automated solutions for tracking, billing,
and moving freight)
Brentwood,TN
Business Systems Analyst
Responsibilities include requirements gathering, managing issues, maintaining
existing application, managing rewrite of existing application, and handling help
desk tickets belonging to my group.


02/2008 - 10/2008
Automated License Systems (technology company providing hunting/licensing
automated solutions in several states, www.als-xtn.com)
Nashville, TN
Oracle Data Analyst
Responsibilities include producing custom reports, extracting data based on ad
hoc requests, provide support for data research needs from internal customers and
handle daily update/change requests from users.

10/2004 - 02/2008
Automated License Systems (technology company providing hunting/licensing
automated solutions in several states, www.als-xtn.com)
Nashville, TN
Web Software Designer

Responsible for managing new web products from requirement to implementation,
including writing design documentation, creating the interface, and working
with the development team

Serve as a liaison between business customers (state licensing departments) and
the systems area for development and implementation of new products or
modifications to existing products

Design GUI for each product as well as updating of the older products using
Dreamweaver, Eclipse and Clearcase

Develop, publish, and distribute user guides, user specs, business requirements
and process-related workflow documentation using Microsoft Office products such
as Word, Excel, PowerPoint and Visio

Lead training and/or demos for state employees to walk them through setting up
and running their new licensing system


6/2000 - 10/2004
Nationwide Provident (a $4 billion publicly held national life insurance
company
headquartered in Columbus OH, www.nationwidefinancial.com)
Newark, DE
Sr. Analyst, IT Business Consulting & Analysis

Conduct business process analysis, needs assessments, and preliminary
cost/benefits assessments to align IT solutions with business initiatives for
internal customers and field agents

Serve as a liaison between business customers and systems area for development
and implementation of new business processes or modifications to existing
processes

Provide technical assistance to customers in resolving business problems. Train
Customers on report generation, procedures, and systems changes. Provide demos
and walk-throughs

Develop, publish, and distribute user guides, training manuals and
process-related workflow documentation. Guide and advise less-experienced staff

Develop and maintain Web Interfaces using R5 Lotus Notes, Domino Designer,
Dreamweaver, Flash, and various forms of multimedia

Developed, coordinated and managed the implementation of key marketing
strategies
that netted an 80% increase in site traffic in three months, placing the
Company's site among the top 10 financial Web sites in the country.


3/2000 - 6/2000
Maxim Group (Maxim Group now owned by TEK Systems)
Plymouth Meeting, PA
Consultant- Web Designer (This was a temporary position through TEK Systems)

Designed and produced an internet portal used by agents (approximately 15,000
daily) to access client information, commission information, sales tips,
approved advertising materials and current company news
Develop and maintain Web Interfaces using R5 Lotus Notes, Domino Designer,
Dreamweaver, Flash, and various forms of multimedia


2/1996 - 2/2000
First USA (a major US bank later purchased by BankOne)
Wilmington, DE
Communications/ Intranet Designer- Administrator

Designed and produced the At Your Request Intranet to maintain consistency in
operations and ensure a high quality response with depth of content is received
by all members


SOFTWARE

HTML, JavaScript, JSP, Lotus Script XML, FTP, PHP, .Net, Java, Excel,
PowerPoint, Access, Visio, Word, Toad, Dreamweaver, Macromedia,
PaintShopPro,Photoshop, Eclipse, Clearcase, Codesoft, SQL