Richard M. Gonzalez
Home: [Send email to request phone number] 44.3784
Cell:832.889.7986
Email: [Send email using form at bottom]
Summary
Experienced PC Technician seeking a position with a company where my extensive
computer and networking skills can be utilized. Qualifications include eight
years experience installing, configuring, and troubleshooting PC software,
hardware, and networks. Other qualifications include help desk experience and an
Associate Degree in Computer Systems Technology.
Computer Skills and Knowledge
SOFTWARE
Installation, Configuration, and Upgrades:
• Windows 98
• MS Office
• Windows NT,
• Windows ME
• Windows 2000
• XP 2000
• Office XP
• Adobe photo shop
• .NET suit
• Out look
• Nero burn
HARDWARE
Troubleshooting, Upgrades, repairs and installations of:
• Compaq desktops
• Copaq laptops
• HP desktops
• HP laptops
• IBM desk tops
• DELL desk tops
• DELL laptops
• HP laser printers
• Meriden phone system.
Professional Experience
Precise Fit, Westwood, Ca. (Boeing, NASA) (No future)
08/06 – 01/07
PC Technician: Trouble shoot and close open tickets as needed.
• Helpdesk: evaluate end user issues and resolve hardware, software and printer,
network connection issues, sign on issues, internet, office, email, questions as
requested.
• Install software remotely as requested: Evaluate end user software needs
install software as needed. Test software for end user requirements.
• Setup and maintain DELL systems as requested: Back up user data, install new
laptop or desktop. Load latest image; add system to network, transfer data down
to system, set up email, test, and trouble shoot as needed.
• Set up new users, remove users from network: active directory
• Setup on site repair through warranty, arrange for part delivery as needed.
• Install and troubleshoot network cabling
TEKSYSTEMS, Houston, TX. (Offered better job) 11/04 - 04/06
New computer installs. Replace old systems with new systems for different
companies at multiple sites.
• Basic installs of new systems
• I. B. M. Install P.O.S. systems for I. B. M. in various locations in Houston.
• St. Luke’s Hospital: Move systems as requested, check for network connection.
• Liberty Mutual (installation of new computers onto network) back up user data
installs new laptop or desktop. Load latest image; add system to network,
transfer data down to system, set up email, test, and trouble shoot as needed.
• Dell: Test and trouble shoot laptops, Mother replacement situation. Arrange
appointment with end user for replacement of mother boards, trouble shoot issues
as requested by end user (South Western Bell)
• Exxon Smart Card Team: Test and verify for end user smart card sign on.
FREE LANCE CONSULTANT, San Antonio, TX. 09/02 - 09/04
Evaluate, troubleshoot, and update, software and hardware for individuals.
UNIVERSAL WEATHER & AVIATION, Houston, TX (lay off).
05/01 - 05/02
Helpdesk, Network technician: Provided phone, desktop support for network users.
Set up users, email accounts, software and hardware trouble shooting of printers,
cabling, computer systems, phones, Install various software onto computers
including MS OFFICE WINDOWS 95, 98, ME, XP, NT, 2000, XP2000. Network
administration, Printer administration, and UNIX printer Que. administration.
Various specialized software, citrix, script logic, net meeting, helpdesk
software, sever monitoring software. Oracle software install, user setup. Laptop
set up and troubleshooting
• Troubleshoot with end user, determine problem, and fix the problem.
• Set up new users, remove users from network, as needed: active directory
• Install and troubleshoot network cabling.
• Setup new email accounts delete email accounts, redirect if needed. Setup
phone for new
• Users, program extensions into phone, voice messages.
• Troubleshoot phone cable connections; install new cable for new phones.
• Trouble shoot laser printers, clean and clear paper jams, etc.
• Set up new desktop and laptop computers.
• Install, update software as needed.
DELL COMPUTER CORP., Austin, TX. (Lay off) 03/00 - 04/01
Portable Laptop Support L1 Senior Technician: Provided phone support on
Latitude, and Inspiron systems. Supporting WIN 95, 98, WIN N.T. WIN ME, WIN 2000,
XP 2000, PC Card, hardware troubleshooting, OS reinstallation, and driver
reinstalls.
• Troubleshoot with customer, evaluate the problem, and instruct how to install
software.
• Setup on site repair through warranty, arrange for part delivery as needed.
• Follow all DELL warranty policies.
HOUSTON DATA FLOW INC., Houston, TX. (Offered better job) 02/99 -
12/99
Networking Technician: Install servers, desktop onto network, troubleshoot
network connections, add \ remove users to network. Install Software, WIN. NT
Work Station, and MS Office.
• On site installation and repair of new and used desktop computers, hubs,
switches, network cabling, etc.
ALL STAR SYSTEMS, Houston, TX. (Lay off) 10/97 - 01/99
PC Technician: Troubleshoot and repair of hardware, software and Laser printers.
Equipment worked on, Compaq desktop and laptop warranty, HP OEM Laser Printers
warranty, Clone Systems.
• Troubles shoot with customers over phone, evaluate the system problems set up
service call.
• On site repairs of laser jet printers, Compact desktops, lap tops, Clone
systems, on site troubleshooting and repair.
TSA, Houston, TX. (Offered better job) 02/97 - 09/97
PC Technician: Troubleshoot, refurbish HP desktop, and HP laser printers.
• Test used computers, and printers. Repair equipment for resale. ( H.P. DESK
TOPS, HP LASER JET PRINTERS)
• Company bought refurbished, and resold HP OEM used equipment. (Desktop,
LaserJet, severs, etc.)
DISCOVERY SYSTEMS, Houston, TX. (Offered better job) 9/94 - 02/97
PC Technician: Deliver parts and computers to distributors and customers.
Warranty work on computers, infield and in office locations. Assembly and
troubleshooting of custom computers; Installation of software on new and used
systems.
• Assemble computers (PICK UP PARTS, ASSEMBLE TEST, TROUBLESHOOT)
• Install software (DOS, WINDOWS 3.11, WINDOWS 95, OFFICE, ETC.)
• Deliver systems to customers location
• Upgrade systems (HARD DRIVES, MODEMS, VIDEO CARDS, MODEMS, MOTHER BOARDS,
ETC.)
Education
Microcomputer Technical Institute (MTI College of Business & Technology),
Houston, TX
Associate of Occupational Studies Degree in Computer Systems Technology
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